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Evidence Guide: BSBEBU401 - Review and maintain a website

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBEBU401 - Review and maintain a website

What evidence can you provide to prove your understanding of each of the following citeria?

Review website content and use

  1. Monitor and analyse customer and user feedback in accordance with organisational timelines
  2. Analyse automatically collected website data and identify trends
  3. Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation
  4. Review cost implications of the recommended changes to determine their viability
Monitor and analyse customer and user feedback in accordance with organisational timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse automatically collected website data and identify trends

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review cost implications of the recommended changes to determine their viability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update website

  1. Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements
  2. Follow protocols for ensuring the accuracy and authenticity of information
  3. Remove services no longer available or required and add new ones in accordance with organisational requirements
  4. Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines
  5. Follow security procedures for updating the website
Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow protocols for ensuring the accuracy and authenticity of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Remove services no longer available or required and add new ones in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow security procedures for updating the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out non-technical site maintenance

  1. Analyse user feedback to confirm website faults are not user issues
  2. Rectify faults and make improvements to website in response to user feedback approved by the organisation
  3. Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements
  4. Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits
Analyse user feedback to confirm website faults are not user issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify faults and make improvements to website in response to user feedback approved by the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review website content and use

1.1 Monitor and analyse customer and user feedback in accordance with organisational timelines

1.2 Analyse automatically collected website data and identify trends

1.3 Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation

1.4 Review cost implications of the recommended changes to determine their viability

2 Update website

2.1 Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements

2.2 Follow protocols for ensuring the accuracy and authenticity of information

2.3 Remove services no longer available or required and add new ones in accordance with organisational requirements

2.4 Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines

2.5 Follow security procedures for updating the website

3 Carry out non-technical site maintenance

3.1 Analyse user feedback to confirm website faults are not user issues

3.2 Rectify faults and make improvements to website in response to user feedback approved by the organisation

3.3 Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements

3.4 Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review website content and use

1.1 Monitor and analyse customer and user feedback in accordance with organisational timelines

1.2 Analyse automatically collected website data and identify trends

1.3 Make recommendations on changes to website and its content in response to feedback and data analysis, and approve changes scheduled for implementation

1.4 Review cost implications of the recommended changes to determine their viability

2 Update website

2.1 Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements

2.2 Follow protocols for ensuring the accuracy and authenticity of information

2.3 Remove services no longer available or required and add new ones in accordance with organisational requirements

2.4 Check offline information against that posted on the website and rectify any discrepancies in accordance with organisational timelines

2.5 Follow security procedures for updating the website

3 Carry out non-technical site maintenance

3.1 Analyse user feedback to confirm website faults are not user issues

3.2 Rectify faults and make improvements to website in response to user feedback approved by the organisation

3.3 Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements

3.4 Make website changes in response to changes in marketing strategy, in accordance with organisational requirements and consideration of cost benefits