The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Level of member satisfaction with the virtual community
Evaluating and influencing the culture of the virtual community
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
e-business environment
e-business terminology
Website business management
Legal, ethical and security issues relating to websites
Culture of e-business community versus traditional business community
Underpinning skills
Computer technology skills
Literacy skills to interpret policies and procedures and provide information to others
Numeracy skills for reviewing website data
Communication skills for consultation with members
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to determine the focus and membership of the virtual community, and identify the technical support, communication process and financial commitment necessary to support the business community (3)
Communicating ideas and information - through the virtual community website to recruit members and to assist them to access services and to contribute to the community (3)
Planning and organising activities - to launch the virtual community, to respond to change and to deal with contingencies as they arise, especially in the area of website security (3)
Working with teams and others - to develop the virtual community, to gather feedback from website users and community members, to recommend changes and to encourage co-operation and contribution from members (3)
Using mathematical ideas and techniques - for data analysis of website users (1)
Solving problems - to improve services and contributions, to develop community membership and to resolve potential conflicts as they arise (3)
Using technology - to build a virtual community (2)
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Level of member satisfaction with the virtual community
Evaluating and influencing the culture of the virtual community
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
e-business environment
e-business terminology
Website business management
Legal, ethical and security issues relating to websites
Culture of e-business community versus traditional business community
Underpinning skills
Computer technology skills
Literacy skills to interpret policies and procedures and provide information to others
Numeracy skills for reviewing website data
Communication skills for consultation with members
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to determine the focus and membership of the virtual community, and identify the technical support, communication process and financial commitment necessary to support the business community (3)
Communicating ideas and information - through the virtual community website to recruit members and to assist them to access services and to contribute to the community (3)
Planning and organising activities - to launch the virtual community, to respond to change and to deal with contingencies as they arise, especially in the area of website security (3)
Working with teams and others - to develop the virtual community, to gather feedback from website users and community members, to recommend changes and to encourage co-operation and contribution from members (3)
Using mathematical ideas and techniques - for data analysis of website users (1)
Solving problems - to improve services and contributions, to develop community membership and to resolve potential conflicts as they arise (3)
Using technology - to build a virtual community (2)