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Evidence Guide: BSBEDU303 - Assist with the provision of international education information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBEDU303 - Assist with the provision of international education information

What evidence can you provide to prove your understanding of each of the following citeria?

Establish client requirements for information provision

  1. Apply crosscultural communication skills while providing and receiving information
  2. Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures
  3. Clarify requests to ensure full understanding of client requirements
Apply crosscultural communication skills while providing and receiving information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify requests to ensure full understanding of client requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise and maintain supplies of material

  1. Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages
  2. Assemble material for the needs of individual clients and client groups, according to inventory establishment
  3. Maintain stocks of material at established inventory levels, and identify and respond to shortfalls
  4. Facilitate production and collection of material to ensure inventory levels are maintained
Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assemble material for the needs of individual clients and client groups, according to inventory establishment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain stocks of material at established inventory levels, and identify and respond to shortfalls

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate production and collection of material to ensure inventory levels are maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information relevant to individual clients and client groups

  1. Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures
  2. Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material
  3. Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations
  4. Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices
Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the continuous improvement process for information provision

  1. Apply client services policy, guidelines and procedures for information provision when performing work role activities
  2. Perform work effectively within a team environment to facilitate quality of information provision in client services
  3. Carry out followup to gauge client satisfaction regarding information provision
  4. Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision
  5. Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients
Apply client services policy, guidelines and procedures for information provision when performing work role activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform work effectively within a team environment to facilitate quality of information provision in client services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out followup to gauge client satisfaction regarding information provision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish client requirements for information provision

1.1 Apply crosscultural communication skills while providing and receiving information

1.2 Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures

1.3 Clarify requests to ensure full understanding of client requirements

2 Organise and maintain supplies of material

2.1 Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages

2.2 Assemble material for the needs of individual clients and client groups, according to inventory establishment

2.3 Maintain stocks of material at established inventory levels, and identify and respond to shortfalls

2.4 Facilitate production and collection of material to ensure inventory levels are maintained

3 Provide information relevant to individual clients and client groups

3.1 Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures

3.2 Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material

3.3 Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations

3.4 Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices

4 Contribute to the continuous improvement process for information provision

4.1 Apply client services policy, guidelines and procedures for information provision when performing work role activities

4.2 Perform work effectively within a team environment to facilitate quality of information provision in client services

4.3 Carry out followup to gauge client satisfaction regarding information provision

4.4 Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision

4.5 Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish client requirements for information provision

1.1 Apply crosscultural communication skills while providing and receiving information

1.2 Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures

1.3 Clarify requests to ensure full understanding of client requirements

2 Organise and maintain supplies of material

2.1 Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages

2.2 Assemble material for the needs of individual clients and client groups, according to inventory establishment

2.3 Maintain stocks of material at established inventory levels, and identify and respond to shortfalls

2.4 Facilitate production and collection of material to ensure inventory levels are maintained

3 Provide information relevant to individual clients and client groups

3.1 Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures

3.2 Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material

3.3 Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations

3.4 Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices

4 Contribute to the continuous improvement process for information provision

4.1 Apply client services policy, guidelines and procedures for information provision when performing work role activities

4.2 Perform work effectively within a team environment to facilitate quality of information provision in client services

4.3 Carry out followup to gauge client satisfaction regarding information provision

4.4 Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision

4.5 Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients