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Evidence Guide: BSBEDU304 - Assist with the provision of pastoral care services to international students

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBEDU304 - Assist with the provision of pastoral care services to international students

What evidence can you provide to prove your understanding of each of the following citeria?

Identify pastoral care needs of international students

  1. Identify potential pastoral care services requirements of student groups and individuals
  2. Identify organisational risk management strategies in providing pastoral care services
  3. Review organisational surveys of international student expectations and needs
Identify potential pastoral care services requirements of student groups and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify organisational risk management strategies in providing pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review organisational surveys of international student expectations and needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to international students to meet pastoral care needs, within role parameters

  1. Identify limitations and parameters of own role in relation to pastoral care specialisations for international students
  2. Apply crosscultural communication skills when assisting in a range of student advisory settings
  3. Refer students to personnel in pastoral care specialisations as applicable
  4. Communicate information about international student support programs and services to students
  5. Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements
  6. Manage student information and records in compliance with privacy and confidentiality standards
  7. Consult and debrief with work colleagues
Identify limitations and parameters of own role in relation to pastoral care specialisations for international students

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply crosscultural communication skills when assisting in a range of student advisory settings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer students to personnel in pastoral care specialisations as applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information about international student support programs and services to students

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage student information and records in compliance with privacy and confidentiality standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult and debrief with work colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify compliance with legislative and regulatory requirements, and organisational policies and procedures

  1. Identify legislative and regulatory requirements for pastoral care services
  2. Identify organisational policy and procedures for pastoral care services
  3. Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures
  4. Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures
Identify legislative and regulatory requirements for pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify organisational policy and procedures for pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate pastoral care services to clients and stakeholders

  1. Identify appropriate external pastoral care services and document their contact and service details
  2. Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services
  3. Disseminate information about pastoral care services to international students in appropriate formats
  4. Communicate information on organisational policies and procedures to clients and stakeholders
  5. Review and monitor access to information and uptake of pastoral care services by international students
  6. Identify and propose improvements to communication processes, formats and strategies
Identify appropriate external pastoral care services and document their contact and service details

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Disseminate information about pastoral care services to international students in appropriate formats

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information on organisational policies and procedures to clients and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and monitor access to information and uptake of pastoral care services by international students

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and propose improvements to communication processes, formats and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to continuous improvement in pastoral care services

  1. Record and maintain student case notes, in line with organisational requirements
  2. Develop appropriate student support programs
  3. Review student uptake of pastoral care services
  4. Conduct student satisfaction surveys and make recommendations
  5. Identify and propose improvements for access to and provision of pastoral care services
Record and maintain student case notes, in line with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop appropriate student support programs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review student uptake of pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct student satisfaction surveys and make recommendations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and propose improvements for access to and provision of pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify pastoral care needs of international students

1.1 Identify potential pastoral care services requirements of student groups and individuals

1.2 Identify organisational risk management strategies in providing pastoral care services

1.3 Review organisational surveys of international student expectations and needs

2 Provide advice to international students to meet pastoral care needs, within role parameters

2.1 Identify limitations and parameters of own role in relation to pastoral care specialisations for international students

2.2 Apply crosscultural communication skills when assisting in a range of student advisory settings

2.3 Refer students to personnel in pastoral care specialisations as applicable

2.4 Communicate information about international student support programs and services to students

2.5 Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements

2.6 Manage student information and records in compliance with privacy and confidentiality standards

2.7 Consult and debrief with work colleagues

3 Identify compliance with legislative and regulatory requirements, and organisational policies and procedures

3.1 Identify legislative and regulatory requirements for pastoral care services

3.2 Identify organisational policy and procedures for pastoral care services

3.3 Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures

3.4 Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures

4 Communicate pastoral care services to clients and stakeholders

4.1 Identify appropriate external pastoral care services and document their contact and service details

4.2 Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services

4.3 Disseminate information about pastoral care services to international students in appropriate formats

4.4 Communicate information on organisational policies and procedures to clients and stakeholders

4.5 Review and monitor access to information and uptake of pastoral care services by international students

4.6 Identify and propose improvements to communication processes, formats and strategies

5 Contribute to continuous improvement in pastoral care services

5.1 Record and maintain student case notes, in line with organisational requirements

5.2 Develop appropriate student support programs

5.3 Review student uptake of pastoral care services

5.4 Conduct student satisfaction surveys and make recommendations

5.5 Identify and propose improvements for access to and provision of pastoral care services

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify pastoral care needs of international students

1.1 Identify potential pastoral care services requirements of student groups and individuals

1.2 Identify organisational risk management strategies in providing pastoral care services

1.3 Review organisational surveys of international student expectations and needs

2 Provide advice to international students to meet pastoral care needs, within role parameters

2.1 Identify limitations and parameters of own role in relation to pastoral care specialisations for international students

2.2 Apply crosscultural communication skills when assisting in a range of student advisory settings

2.3 Refer students to personnel in pastoral care specialisations as applicable

2.4 Communicate information about international student support programs and services to students

2.5 Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements

2.6 Manage student information and records in compliance with privacy and confidentiality standards

2.7 Consult and debrief with work colleagues

3 Identify compliance with legislative and regulatory requirements, and organisational policies and procedures

3.1 Identify legislative and regulatory requirements for pastoral care services

3.2 Identify organisational policy and procedures for pastoral care services

3.3 Review organisation’s compliance with education and training industry standards and codes for pastoral care services, and report in line with organisational procedures

3.4 Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures

4 Communicate pastoral care services to clients and stakeholders

4.1 Identify appropriate external pastoral care services and document their contact and service details

4.2 Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services

4.3 Disseminate information about pastoral care services to international students in appropriate formats

4.4 Communicate information on organisational policies and procedures to clients and stakeholders

4.5 Review and monitor access to information and uptake of pastoral care services by international students

4.6 Identify and propose improvements to communication processes, formats and strategies

5 Contribute to continuous improvement in pastoral care services

5.1 Record and maintain student case notes, in line with organisational requirements

5.2 Develop appropriate student support programs

5.3 Review student uptake of pastoral care services

5.4 Conduct student satisfaction surveys and make recommendations

5.5 Identify and propose improvements for access to and provision of pastoral care services