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Evidence Guide: BSBEDU304A - Assist with the provision of pastoral care services to international students

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBEDU304A - Assist with the provision of pastoral care services to international students

What evidence can you provide to prove your understanding of each of the following citeria?

Identify pastoral care needs of international students

  1. Identify potential pastoral care services requirements of student groups and individuals
  2. Identify organisational risk management strategies in relation to providing pastoral care services
  3. Review organisational surveys of international student expectations and needs
Identify potential pastoral care services requirements of student groups and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify organisational risk management strategies in relation to providing pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review organisational surveys of international student expectations and needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to international students to meet pastoral care needs, within role parameters

  1. Identify limitations and parameters of own role in relation to pastoral care specialisations for international students
  2. Apply cross-cultural communication skills when assisting in a range of student advisory settings
  3. Refer students to personnel in pastoral care specialisations as applicable
  4. Communicate information about international student support programs and services to students
  5. Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements
  6. Manage student information and records in compliance with privacy and confidentiality standards
  7. Consult and debrief with work colleagues
Identify limitations and parameters of own role in relation to pastoral care specialisations for international students

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply cross-cultural communication skills when assisting in a range of student advisory settings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer students to personnel in pastoral care specialisations as applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information about international student support programs and services to students

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply negotiation skills when dealing with difficult situations, in line with role and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage student information and records in compliance with privacy and confidentiality standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult and debrief with work colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify compliance with legislative and regulatory requirements, and organisational policies and procedures

  1. Identify legislative and regulatory requirements in relation to pastoral care services
  2. Identify organisational policy and procedures in relation to pastoral care services
  3. Review compliance with education and training industry standards and codes, in relation to pastoral care services, and report in line with organisational procedures
  4. Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures
Identify legislative and regulatory requirements in relation to pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify organisational policy and procedures in relation to pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review compliance with education and training industry standards and codes, in relation to pastoral care services, and report in line with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and propose adjustments to organisational pastoral care policies and procedures to meet the needs of international students, and report in line with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate pastoral care services to clients and stakeholders

  1. Identify appropriate external pastoral care services and document their contact and service details
  2. Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services
  3. Disseminate information about pastoral care services to international students in appropriate formats
  4. Communicate information on organisational policies and procedures to clients and stakeholders
  5. Review and monitor access to information and uptake of pastoral care services by international students
  6. Identify and propose improvements to communication processes, formats and strategies
Identify appropriate external pastoral care services and document their contact and service details

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare information about pastoral care services for international students that identifies pastoral care specialisations and external pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Disseminate information about pastoral care services to international students in appropriate formats

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information on organisational policies and procedures to clients and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and monitor access to information and uptake of pastoral care services by international students

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and propose improvements to communication processes, formats and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to continuous improvement in pastoral care services

  1. Record and maintain student case notes, in line with organisational requirements
  2. Develop appropriate student support programs
  3. Review student uptake of pastoral care services
  4. Conduct student satisfaction surveys and make recommendations
  5. Identify and propose improvements in relation to access to and provision of pastoral care services
Record and maintain student case notes, in line with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop appropriate student support programs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review student uptake of pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct student satisfaction surveys and make recommendations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and propose improvements in relation to access to and provision of pastoral care services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

effectively communicating cross-culturally with students of an international education organisation

providing relevant information and advice to groups and individuals about the provision of pastoral care services to students of an international education organisation, at the appropriate work role level

knowledge of relevant legislation and regulations relating to international education services.

Context of and specific resources for assessment

Assessment must ensure:

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of supervisor's reports on how the candidate applies cross-cultural communication skills when assisting in a range ofstudent advisory settings

analysis of projects, case studies, completed records and reports developed by the candidate

review of management of student information and records

review of documentation outlining external pastoral care servicescontact and service details

analysis of information prepared about pastoral care services for international students

oral or written questioning to assess knowledge of limitations of responsibility and parameters in terms of pastoral care.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other educational administration units

customer service units.

Required Skills and Knowledge

Required skills

communication skills to interact effectively in an intercultural context with clients, co-workers and other stakeholders; to effectively gather, convey and receive information; to act on advice and information; to use effective questioning and active listening techniques; to apply appropriate cross-cultural communication techniques, overcome communication barriers, and give and receive feedback

initiative and enterprise skills to handle sensitive issues and matters; to monitor compliance with legislation, regulations and standards for pastoral care services

learning skills to improve own skills and performance in areas relevant to provision of pastoral care services at required level of operation

literacy skills to produce reports and maintain records

planning and organising skills to maintain information about pastoral care services and programs

problem-solving skills to interpret student requirements and to match with suitable pastoral care services

technology skills to use a computer and other office equipment to access information, to produce documents and to communicate e.g. maintaining records, preparing professional reports.

Required knowledge

aspects of pastoral care services offered in a range of international educational organisations

cross-cultural communication principles and protocols

impact and influence of culture on international student support and pastoral care services

international education services environment

limitations of responsibility and parameters in terms of pastoral care and incidents

organisational policies and procedures

positions and work roles of organisation including responsibilities of pastoral care role, team role and roles of student learning support and counselling services

principles and practices of client services and continuous improvement

programs for international student support

relevant legislation and regulations relating to international education services such as child protection, occupational health and safety (OHS), privacy, security

types of issues that could concern international students such as:

student wellbeing and welfare such as cultural adjustment, cross-cultural communications and expectations, illnesses, accidents, mental health problems, accommodation, financial matters, loneliness and isolation

course-related issues such as student progress, access to services, English language and other support

grievances and concerns such as assessment and marking concerns, bullying or intimidation, crimes, property and personal security issues

compliance related issues such as non-attendance or insufficient attendance, visa non-compliance, interruption of studies

staffing related issues such as professional limitation of staff responsibility and parameters of roles, staff performance, student/teacher workplace behaviour expectations, differentiation among staff roles and managing staff workloads, time and resources.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Student groups and individuals may include:

international students in:

English Language Intensive Courses for Overseas Students (ELICOS) centres

institutes and private colleges

pre-university and bridging programs

primary and secondary schools

universities

students who could have specific support needs:

first year students

postgraduate students

students identified as being at risk

students under 18 years of age

students with dependents

Pastoral care specialisations may include:

academic course advice

accommodation advice and information, including homestay programs

careers counselling

chaplaincy services

disability services

financial advice

international student advice

language and learning support

medical and health services

residential advisory services

student counselling

Student advisory settings may include:

formal information provision and advisory sessions such those provided during orientation programs, lectures and tutorials

individual advisory sessions being conducted by qualified student counsellors or advisors

small group sessions for disseminating information and discussion

Legislative and regulatory requirements may include:

current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:

anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance

business compliance relevant to work roles

Education Services for Overseas Students (ESOS) Act 2000, and subsequent amendments and related legislation

employment, education and training - relevant to onshore and offshore provision

environmental issues

immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )

National Code of Practice for Registration Authorities and Providers of International Education and Training

OHS

privacy and confidentiality

Transnational Quality Strategy (2005)

workplace employment practices and industrial relations

National ELT Accreditation Scheme (NEAS) standards for young learners and for teaching English language to international students

quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices

External pastoral care services may include:

community support services such as interpreters

ethnic support groups

gambling and drug-related support services

mental illness services

religious groups

telephone counselling emergency and crisis support services

Appropriate formats may include:

fact sheets and brochures

handouts for discussion and group sessions

information printed in languages other than English

information adapted for younger students

online information and news updates

video and MS PowerPoint presentations for face-to-face formal information sessions

Student support programs may include:

community links programs

crime awareness and prevention programs

cultural support programs

first year support programs

homestay programs

orientation programs

peer support and mentoring programs

postgraduate programs

pre-departure programs

returning home programs

spouse and dependent support programs