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Evidence Guide: BSBFLM303 - Contribute to effective workplace relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBFLM303 - Contribute to effective workplace relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Seek, receive and communicate information and ideas

  1. Collect information associated with the achievement of work responsibilities from appropriate sources
  2. Communicate ideas and information to diverse audiences in an appropriate and sensitive manner
  3. Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes
  4. Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team
  5. Promptly deal with and resolve issues raised, or refer them to relevant personnel
Collect information associated with the achievement of work responsibilities from appropriate sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate ideas and information to diverse audiences in an appropriate and sensitive manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly deal with and resolve issues raised, or refer them to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage trust and confidence

  1. Treat people with integrity, respect and empathy
  2. Encourage effective relationships within the framework of the organisation’s social, ethical and business standards
  3. Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
  4. Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment
Treat people with integrity, respect and empathy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage effective relationships within the framework of the organisation’s social, ethical and business standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use networks and relationships

  1. Identify and utilise workplace networks to help build relationships
  2. Identify and describe the value and benefits of networks and other work relationships for the team and the organisation
Identify and utilise workplace networks to help build relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and describe the value and benefits of networks and other work relationships for the team and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to positive outcomes

  1. Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements
  2. Support colleagues in resolving work difficulties
  3. Regularly review workplace outcomes and implement improvements in consultation with relevant personnel
  4. Identify and resolve poor work performance within own level of responsibility and according to organisational policies
  5. Deal constructively with conflict, within the organisation’s established processes
Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support colleagues in resolving work difficulties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly review workplace outcomes and implement improvements in consultation with relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve poor work performance within own level of responsibility and according to organisational policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal constructively with conflict, within the organisation’s established processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Seek, receive and communicate information and ideas

1.1 Collect information associated with the achievement of work responsibilities from appropriate sources

1.2 Communicate ideas and information to diverse audiences in an appropriate and sensitive manner

1.3 Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes

1.4 Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team

1.5 Promptly deal with and resolve issues raised, or refer them to relevant personnel

2 Encourage trust and confidence

2.1 Treat people with integrity, respect and empathy

2.2 Encourage effective relationships within the framework of the organisation’s social, ethical and business standards

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment

3 Identify and use networks and relationships

3.1 Identify and utilise workplace networks to help build relationships

3.2 Identify and describe the value and benefits of networks and other work relationships for the team and the organisation

4 Contribute to positive outcomes

4.1 Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements

4.2 Support colleagues in resolving work difficulties

4.3 Regularly review workplace outcomes and implement improvements in consultation with relevant personnel

4.4 Identify and resolve poor work performance within own level of responsibility and according to organisational policies

4.5 Deal constructively with conflict, within the organisation’s established processes

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Seek, receive and communicate information and ideas

1.1 Collect information associated with the achievement of work responsibilities from appropriate sources

1.2 Communicate ideas and information to diverse audiences in an appropriate and sensitive manner

1.3 Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes

1.4 Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team

1.5 Promptly deal with and resolve issues raised, or refer them to relevant personnel

2 Encourage trust and confidence

2.1 Treat people with integrity, respect and empathy

2.2 Encourage effective relationships within the framework of the organisation’s social, ethical and business standards

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment

3 Identify and use networks and relationships

3.1 Identify and utilise workplace networks to help build relationships

3.2 Identify and describe the value and benefits of networks and other work relationships for the team and the organisation

4 Contribute to positive outcomes

4.1 Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements

4.2 Support colleagues in resolving work difficulties

4.3 Regularly review workplace outcomes and implement improvements in consultation with relevant personnel

4.4 Identify and resolve poor work performance within own level of responsibility and according to organisational policies

4.5 Deal constructively with conflict, within the organisation’s established processes