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Evidence Guide: BSBFLM312 - Contribute to team effectiveness

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBFLM312 - Contribute to team effectiveness

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to team outcomes

  1. Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives
  2. Support team members to meet expected outcomes
Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support team members to meet expected outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support team cohesion

  1. Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility
  2. Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities
  3. Provide feedback to team members to encourage, value and reward team members’ efforts and contributions
  4. Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required
Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback to team members to encourage, value and reward team members’ efforts and contributions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in work team

  1. Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions
  2. Support the team to identify and resolve problems which impede its performance
  3. Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers
Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support the team to identify and resolve problems which impede its performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with management

  1. Maintain open communication with line manager/management at all times
  2. Communicate information from line manager/management to the team
  3. Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters
Maintain open communication with line manager/management at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information from line manager/management to the team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to team outcomes

1.1 Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

1.2 Support team members to meet expected outcomes

2 Support team cohesion

2.1 Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility

2.2 Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward team members’ efforts and contributions

2.4 Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required

3 Participate in work team

3.1 Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions

3.2 Support the team to identify and resolve problems which impede its performance

3.3 Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers

4 Communicate with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to team outcomes

1.1 Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

1.2 Support team members to meet expected outcomes

2 Support team cohesion

2.1 Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility

2.2 Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward team members’ efforts and contributions

2.4 Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required

3 Participate in work team

3.1 Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions

3.2 Support the team to identify and resolve problems which impede its performance

3.3 Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers

4 Communicate with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters