The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to implement an operational plan. This will include monitoring and adjusting operational performance, producing short-term plans for the department or section, planning and acquiring resources, and providing reports on performance as required.
Specific Evidence Requirements
Required knowledge and understanding include:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
the principles and techniques associated with:
- monitoring and implementing operations and procedures
- resource planning and acquisition
resource management systems at the tactical implementation level
- relevant budgeting and financial analysis, interpretation and reporting requirements
- methods for monitoring and reporting on performance
- problem identification and methods of resolution
- tactical risk analysis including identification and reporting requirements
- contingency planning
alternative approaches to improving resource usage and eliminating resource inefficiencies and waste
alternative approaches to mentoring and coaching individuals and teams who have difficulty in performing to the required standard
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information and to prepare reports
skills to:
- monitor and maintain a safe workplace and environment
- access and use feedback to improve operational performance
- prepare recommendations to improve operations
- access and use established systems and processes
coaching and mentoring skills to provide support to colleagues
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (2)
sharing information with team on strategies and processes for implementation' providing feedback to team members on work performance
Collecting, analysing and organising information (2)
acquiring information for monitoring and reporting purposes, and to aid in the implementation of the operational plan
Planning and organising activities (2)
planning the acquisition of physical and human resources allocating work within the team
Working in a team (2)
working cooperatively with team to achieve planned outcomes
Using mathematical ideas and techniques (1)
carrying out calculations associated with resource usage and analysing and monitoring budget and financial plans
Solving problems (2)
monitoring and implementing contingency plans to address unsatisfactory performance in all areas of the operation
Using technology (2)
using technology to track, monitor and report on implementation of operating plan
Innovation skills (2)
creating innovative methods to achieve planned outcomes
Products that could be used as evidence include:
- documentation produced while implementing the operational plan, such as:
- variations to operational plan rosters and staff allocation resource acquisition planning
- actions taken to address resource shortfalls
- monitoring of financial plans and budgets
- contingency planning
- risk management
- learning and development plans for team members
- materials developed for coaching, mentoring and training
- induction programs developed and/or delivered
- actions taken to address poor, unsafe or excellent performance
- actions taken to address issues and problems within work team
- reviews of people management
- advice and input into management decisions related to the operational plan
- records of people management lessons learned
Processes that could be used as evidence include:
how the operational plan was implemented
how contingency plan was implemented
how work has been allocated within work the team, and the rationale for allocations
how team members were recruited, guided and supported in performing their role including the induction process for new team members
how performance systems and process were monitored
how the budget and financial information were analysed and used
how the performance management system was implemented and/or monitored within work team
examples of how consultation processes were conducted
how problems and issues within the work team have been addressed
how input and advice was provided to management in relation to human resource management
how own people management processes have been reviewed and evaluated, and improvements identified, reported and acted upon
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by candidate to implement the operational plan are provided
Integrated competency assessment means:
this unit should be assessed with other frontline management units taken as part of this qualification, as applicable to the candidate's leadership role in a work team and as part of an integrated assessment activity
The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to implement an operational plan. This will include monitoring and adjusting operational performance, producing short-term plans for the department or section, planning and acquiring resources, and providing reports on performance as required.
Specific Evidence Requirements
Required knowledge and understanding include:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
the principles and techniques associated with:
- monitoring and implementing operations and procedures
- resource planning and acquisition
resource management systems at the tactical implementation level
- relevant budgeting and financial analysis, interpretation and reporting requirements
- methods for monitoring and reporting on performance
- problem identification and methods of resolution
- tactical risk analysis including identification and reporting requirements
- contingency planning
alternative approaches to improving resource usage and eliminating resource inefficiencies and waste
alternative approaches to mentoring and coaching individuals and teams who have difficulty in performing to the required standard
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information and to prepare reports
skills to:
- monitor and maintain a safe workplace and environment
- access and use feedback to improve operational performance
- prepare recommendations to improve operations
- access and use established systems and processes
coaching and mentoring skills to provide support to colleagues
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (2)
sharing information with team on strategies and processes for implementation' providing feedback to team members on work performance
Collecting, analysing and organising information (2)
acquiring information for monitoring and reporting purposes, and to aid in the implementation of the operational plan
Planning and organising activities (2)
planning the acquisition of physical and human resources allocating work within the team
Working in a team (2)
working cooperatively with team to achieve planned outcomes
Using mathematical ideas and techniques (1)
carrying out calculations associated with resource usage and analysing and monitoring budget and financial plans
Solving problems (2)
monitoring and implementing contingency plans to address unsatisfactory performance in all areas of the operation
Using technology (2)
using technology to track, monitor and report on implementation of operating plan
Innovation skills (2)
creating innovative methods to achieve planned outcomes
Products that could be used as evidence include:
- documentation produced while implementing the operational plan, such as:
- variations to operational plan rosters and staff allocation resource acquisition planning
- actions taken to address resource shortfalls
- monitoring of financial plans and budgets
- contingency planning
- risk management
- learning and development plans for team members
- materials developed for coaching, mentoring and training
- induction programs developed and/or delivered
- actions taken to address poor, unsafe or excellent performance
- actions taken to address issues and problems within work team
- reviews of people management
- advice and input into management decisions related to the operational plan
- records of people management lessons learned
Processes that could be used as evidence include:
how the operational plan was implemented
how contingency plan was implemented
how work has been allocated within work the team, and the rationale for allocations
how team members were recruited, guided and supported in performing their role including the induction process for new team members
how performance systems and process were monitored
how the budget and financial information were analysed and used
how the performance management system was implemented and/or monitored within work team
examples of how consultation processes were conducted
how problems and issues within the work team have been addressed
how input and advice was provided to management in relation to human resource management
how own people management processes have been reviewed and evaluated, and improvements identified, reported and acted upon
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by candidate to implement the operational plan are provided
Integrated competency assessment means:
this unit should be assessed with other frontline management units taken as part of this qualification, as applicable to the candidate's leadership role in a work team and as part of an integrated assessment activity