Implement continuous improvement Evidence Guide

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Evidence Guide: BSBFLM409A - Implement continuous improvement

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

BSBFLM409A - Implement continuous improvement

What evidence can you provide to prove your understanding of each of the following citeria?

Implement continuous improvement systems and processes

The manager actively encourages and supports team members to participate in decision making processes and to assume responsibility and authority
The organisation's continuous improvement processes are communicated to individuals/teams
The manager's mentoring and coaching support ensures that individuals/teams are able to implement the organisation's continuous improvement processes

The manager actively encourages and supports team members to participate in decision making processes and to assume responsibility and authority

Completed
Date:

Teacher:

Evidence:

The organisation's continuous improvement processes are communicated to individuals/teams

Completed
Date:

Teacher:

Evidence:

The manager's mentoring and coaching support ensures that individuals/teams are able to implement the organisation's continuous improvement processes

Completed
Date:

Teacher:

Evidence:

Monitor, adjust and report performance

The organisation's systems and technology are used to monitor progress and to identify ways in which planning and operations could be improved
Customer service is strengthened through the use of continuous improvement techniques and processes
Plans are adjusted and communicated to those who have a role in their development and implementation

The organisation's systems and technology are used to monitor progress and to identify ways in which planning and operations could be improved

Completed
Date:

Teacher:

Evidence:

Customer service is strengthened through the use of continuous improvement techniques and processes

Completed
Date:

Teacher:

Evidence:

Plans are adjusted and communicated to those who have a role in their development and implementation

Completed
Date:

Teacher:

Evidence:

Consolidate opportunities for further improvement

Team members are informed of savings and productivity/service improvements in achieving the business plan
Work performance is documented and the information is used to identify opportunities for further improvement
Records, reports and recommendations for improvement are managed within the organisation's systems and processes

Team members are informed of savings and productivity/service improvements in achieving the business plan

Completed
Date:

Teacher:

Evidence:

Work performance is documented and the information is used to identify opportunities for further improvement

Completed
Date:

Teacher:

Evidence:

Records, reports and recommendations for improvement are managed within the organisation's systems and processes

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.

Critical Aspects of Evidence

Adjusts plans, processes and procedures to improve performance

Supports others to implement the continuous improvement system/processes

Identifies opportunities for further improvement

Underpinning Knowledge*

* At this level the learner must demonstrate understanding of a broad knowledge base incorporating some theoretical concepts.

Underpinning knowledge relates to the essential knowledge and understanding a person needs to perform work to the required standard

Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination

The principles and techniques associated with:

continuous improvement systems and processes

benchmarking

best practice

the benefits of continuous improvement

the quality approaches which the organisation may implement

the methods that can be used in continuous improvement

the barriers to continuous improvement

the organisation's recording, reporting and recommendation processes to facilitate continuous improvement

Underpinning Skills

Functional literacy skills to access and use workplace information

Communication skills including researching, analysing and interpreting information from a variety of people and reporting

Monitoring and evaluating systems, processes and procedures

Gaining the commitment of individuals/teams to continuous improvement

Consolidating opportunities for improvement

Dealing with people openly and fairly

Using consultation skills effectively

Using coaching and mentoring skills to provide support to colleagues

Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of Assessment

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competencies Levels at the end of this unit

Key competency levels

Collecting, analysing and organising information (Level 2) - to be used in continuous improvement processes

Communicating ideas and information (Level 2) - to individuals and work team about the organisation's continuous improvement processes

Planning and organising activities (Level 2) - for arranging continuous improvement program

Working with teams and others (Level 2) - to gain team feedback on further improvement initiatives

Using mathematical ideas and techniques (Level 2) - to complete calculations associated with work improvement

Solving problems (Level 2) - as an aid to investigating problems with introducing improvements

Using technology (Level 2) - to assist the management of information

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies