The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to access, use and communicate workplace information. They must be able to show evidence of the ability to manage the design of the workplace information system to facilitate the operational plan. They must be able to provide feedback on how to improve the management information system and research and prepare financial and resource plans/proposals.
Specific Evidence Requirements
Required knowledge and understanding include:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
the principles and techniques involved in the management and organisation of:
- strategy development and implementation which facilitates workplace information systems
- accessing and assessing information
- contingency planning
- problem identification and resolution
- leadership and mentoring techniques
- information systems
- development of resource proposals
consultation and communication techniques
methods of collecting, analysing, reviewing and reporting information
financial concepts in business plans and budgets
methods to gain efficiencies in resource management
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information
communication skills
research skills including collecting, analysing, interpreting and reporting information
skills to identify current and future planning for information requirements of the team
information management skills
skills to improve information usage in decision making
information presentation skills
coaching and mentoring skills to provide support to colleagues
technology skills to extract/input/present information
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (3)
communicating verbally with stakeholders, especially individuals and members of the work team, to obtain information and feedback and to discuss strategies
communicating in writing, including submissions on proposals to secure resources, business plans, budgets, systems and strategies
Collecting, analysing and organising information (3)
accessing a range of information to assist in the development and/or implementation of the information system
analysing data, information and feedback to identify trends
ensuring the system is appropriate for information storage and retrieval
Planning and organising activities (3)
preparing business plans, budgets and proposals
undertaking risk management and contingency planning
Working in a team (3)
developing and maintaining the information management system in consultation with work team and other stakeholders
maintaining team cohesion and effectiveness
Using mathematical ideas and techniques (2)
making budget calculations to aid financial planning
Solving problems (3)
addressing problems related to the development and implementation of the information system
Using technology (2)
using appropriate technology to assist in the management of information
Innovation skills (3)
developing an innovative approach to the development of the information system to enhance business operations
Products that could be used as evidence include:
documentation produced in managing the workplace information system, such as:
- contribution to organisational policies and procedures
- procedures and policies for dealing with information management systems, and related codes of conduct
- actions taken to develop an information system and address issues of information collection, retrieval and analysis
- strategies developed to ensure management information system is used effectively
- actions taken to address internal and external information management issues and problems
- advice and input into management decisions related to management information systems
- budgets and business plans developed
- contingency plans developed
- resource proposals
- learning and development plans for team
- materials developed for coaching, mentoring and training
- induction programs developed and/or delivered
- actions taken to address issues and problems
- reviews of people management
- records of people management lessons learned
Processes that could be used as evidence include:
how strategies have been developed to ensure the organisational information system is utilised
how the system has been managed to ensure that information is collected efficiently and effectively
how strategies ensure information is accessed and reviewed
how record keeping systems have been managed
how systems have been designed to store and use data for the decision making process
how systems have been designed to ensure that technology is used to manage information effectively
examples of how strategies have been designed and used to improve the information system
how strategies were developed to maximise team involvement in budgets and planning
how budgets, business and contingency plans were prepared and presented
how resource proposals were developed and consulted on
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by the candidate to manage workplace information systems are provided
Integrated competency assessment means:
that this unit should be assessed with other frontline management units taken as part of this qualification, as applicable to the candidate's leadership role in a work team and as part of an integrated assessment activity
The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to access, use and communicate workplace information. They must be able to show evidence of the ability to manage the design of the workplace information system to facilitate the operational plan. They must be able to provide feedback on how to improve the management information system and research and prepare financial and resource plans/proposals.
Specific Evidence Requirements
Required knowledge and understanding include:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
the principles and techniques involved in the management and organisation of:
- strategy development and implementation which facilitates workplace information systems
- accessing and assessing information
- contingency planning
- problem identification and resolution
- leadership and mentoring techniques
- information systems
- development of resource proposals
consultation and communication techniques
methods of collecting, analysing, reviewing and reporting information
financial concepts in business plans and budgets
methods to gain efficiencies in resource management
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information
communication skills
research skills including collecting, analysing, interpreting and reporting information
skills to identify current and future planning for information requirements of the team
information management skills
skills to improve information usage in decision making
information presentation skills
coaching and mentoring skills to provide support to colleagues
technology skills to extract/input/present information
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (3)
communicating verbally with stakeholders, especially individuals and members of the work team, to obtain information and feedback and to discuss strategies
communicating in writing, including submissions on proposals to secure resources, business plans, budgets, systems and strategies
Collecting, analysing and organising information (3)
accessing a range of information to assist in the development and/or implementation of the information system
analysing data, information and feedback to identify trends
ensuring the system is appropriate for information storage and retrieval
Planning and organising activities (3)
preparing business plans, budgets and proposals
undertaking risk management and contingency planning
Working in a team (3)
developing and maintaining the information management system in consultation with work team and other stakeholders
maintaining team cohesion and effectiveness
Using mathematical ideas and techniques (2)
making budget calculations to aid financial planning
Solving problems (3)
addressing problems related to the development and implementation of the information system
Using technology (2)
using appropriate technology to assist in the management of information
Innovation skills (3)
developing an innovative approach to the development of the information system to enhance business operations
Products that could be used as evidence include:
documentation produced in managing the workplace information system, such as:
- contribution to organisational policies and procedures
- procedures and policies for dealing with information management systems, and related codes of conduct
- actions taken to develop an information system and address issues of information collection, retrieval and analysis
- strategies developed to ensure management information system is used effectively
- actions taken to address internal and external information management issues and problems
- advice and input into management decisions related to management information systems
- budgets and business plans developed
- contingency plans developed
- resource proposals
- learning and development plans for team
- materials developed for coaching, mentoring and training
- induction programs developed and/or delivered
- actions taken to address issues and problems
- reviews of people management
- records of people management lessons learned
Processes that could be used as evidence include:
how strategies have been developed to ensure the organisational information system is utilised
how the system has been managed to ensure that information is collected efficiently and effectively
how strategies ensure information is accessed and reviewed
how record keeping systems have been managed
how systems have been designed to store and use data for the decision making process
how systems have been designed to ensure that technology is used to manage information effectively
examples of how strategies have been designed and used to improve the information system
how strategies were developed to maximise team involvement in budgets and planning
how budgets, business and contingency plans were prepared and presented
how resource proposals were developed and consulted on
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by the candidate to manage workplace information systems are provided
Integrated competency assessment means:
that this unit should be assessed with other frontline management units taken as part of this qualification, as applicable to the candidate's leadership role in a work team and as part of an integrated assessment activity