The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to develop, monitor and adjust plans, processes and procedures to improve performance; they must also be able to support others to implement the continuous improvement system/processes and to be able to identify and manage opportunities for further improvement.
Specific Evidence Requirements
Required knowledge and understanding include:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
the principles and techniques involved in the management and organisation of:
- continuous improvement systems and processes
- benchmarking
- change management
- problem identification and resolution
- leadership and mentoring techniques
- management of ongoing product and service quality
- consultation and communication techniques
- best practice
- strategies to monitor and adjust operational performance
- recording and reporting methods
benefits of continuous improvement
barriers to continuous improvement
quality approaches which the organisation may implement
methods that can be used in continuous improvement
organisation's recording, reporting and recommendation processes to facilitate continuous improvement
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information
communication skills to:
- gain the commitment of individuals/teams to continuous improvement
- deal with people openly and fairly
- use consultation skills effectively
research, analysis and reporting skills
monitoring and evaluating skills
skills to consolidate opportunities for improvement
coaching and mentoring skills to provide support to colleagues
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (3)
establishing systems to communicate continuous improvement processes to team members and other stakeholders
ensuring processes inform team members of improvements and achievements
Collecting, analysing and organising information (3)
establishing processes to document performance
Planning and organising activities (3)
adjusting plans and strategies as a result of feedback
Working in a team (3)
developing strategies to involve team members in decision making
Using mathematical ideas and techniques (1)
completing calculations associated with work improvement
Solving problems (3)
developing and improving the organisation's continuous improvement processes and investigating problems with introducing improvements
Using technology (2)
using technology to assist the management of information
Innovation skills (3)
developing an innovative approach to the development of the continuous improvement system to enhance business operations
Products that could be used as evidence include:
documentation produced in leading the team, such as:
- contribution to organisational policies and procedures
- procedures and policies for dealing with continuous improvement systems, and related codes of conduct
- actions taken to address information collection and retrieval
- actions taken to address methods of analysing information and developing and/or maintaining a continuous improvement system
- actions taken to address internal and external continuous improvement issues
- actions taken to address issues and problems within the work team and continuous improvement
- advice and input into management decisions related to the work team and continuous improvement
- learning and development plans for team members
- materials developed for coaching, mentoring and training
- induction programs developed and/or delivered
- reviews of people management
- records of people management lessons learned
Processes that could be used as evidence include:
how strategies are developed to encourage team members to participate in the decision making process
examples of how continuous improvement processes were communicated to all stakeholders
examples of how continuous improvement processes were supported
how technology was used to monitor operational progress
examples of how plans have been adjusted and communicated to all stakeholders
how team members were informed of improvements/innovations
how work performance was documented to aid identification of further opportunities for improvement
how future planning has included areas which have recorded improvements
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by the candidate to facilitate continuous improvement are provided
Integrated competency assessment means:
that this unit should be assessed with other frontline management units taken as part of this qualification, as applicable to the candidate's leadership role in a work team and as part of an integrated assessment activity
The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to develop, monitor and adjust plans, processes and procedures to improve performance; they must also be able to support others to implement the continuous improvement system/processes and to be able to identify and manage opportunities for further improvement.
Specific Evidence Requirements
Required knowledge and understanding include:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
the principles and techniques involved in the management and organisation of:
- continuous improvement systems and processes
- benchmarking
- change management
- problem identification and resolution
- leadership and mentoring techniques
- management of ongoing product and service quality
- consultation and communication techniques
- best practice
- strategies to monitor and adjust operational performance
- recording and reporting methods
benefits of continuous improvement
barriers to continuous improvement
quality approaches which the organisation may implement
methods that can be used in continuous improvement
organisation's recording, reporting and recommendation processes to facilitate continuous improvement
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information
communication skills to:
- gain the commitment of individuals/teams to continuous improvement
- deal with people openly and fairly
- use consultation skills effectively
research, analysis and reporting skills
monitoring and evaluating skills
skills to consolidate opportunities for improvement
coaching and mentoring skills to provide support to colleagues
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (3)
establishing systems to communicate continuous improvement processes to team members and other stakeholders
ensuring processes inform team members of improvements and achievements
Collecting, analysing and organising information (3)
establishing processes to document performance
Planning and organising activities (3)
adjusting plans and strategies as a result of feedback
Working in a team (3)
developing strategies to involve team members in decision making
Using mathematical ideas and techniques (1)
completing calculations associated with work improvement
Solving problems (3)
developing and improving the organisation's continuous improvement processes and investigating problems with introducing improvements
Using technology (2)
using technology to assist the management of information
Innovation skills (3)
developing an innovative approach to the development of the continuous improvement system to enhance business operations
Products that could be used as evidence include:
documentation produced in leading the team, such as:
- contribution to organisational policies and procedures
- procedures and policies for dealing with continuous improvement systems, and related codes of conduct
- actions taken to address information collection and retrieval
- actions taken to address methods of analysing information and developing and/or maintaining a continuous improvement system
- actions taken to address internal and external continuous improvement issues
- actions taken to address issues and problems within the work team and continuous improvement
- advice and input into management decisions related to the work team and continuous improvement
- learning and development plans for team members
- materials developed for coaching, mentoring and training
- induction programs developed and/or delivered
- reviews of people management
- records of people management lessons learned
Processes that could be used as evidence include:
how strategies are developed to encourage team members to participate in the decision making process
examples of how continuous improvement processes were communicated to all stakeholders
examples of how continuous improvement processes were supported
how technology was used to monitor operational progress
examples of how plans have been adjusted and communicated to all stakeholders
how team members were informed of improvements/innovations
how work performance was documented to aid identification of further opportunities for improvement
how future planning has included areas which have recorded improvements
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by the candidate to facilitate continuous improvement are provided
Integrated competency assessment means:
that this unit should be assessed with other frontline management units taken as part of this qualification, as applicable to the candidate's leadership role in a work team and as part of an integrated assessment activity