The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to identify opportunities to improve performance in consultation with appropriate individuals and groups. They must be able to show evidence of the ability to develop flexible and creative approaches and strategies to introduce and manage change and innovation and to provide coaching and mentoring support to facilitate change. They must be able to assess risks associated with the introduction of change and manage emerging challenges and opportunities.
Specific Evidence Requirements
Required knowledge and understanding includes:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
the principles and techniques involved in:
- change and innovation management
- development of strategies and procedures to implement and facilitate change and innovation
- use of risk management strategies: identifying hazards, assessing risks and implementing risk control measures
- problem identification and resolution
- leadership and mentoring techniques
- management of quality customer service delivery
- consultation and communication techniques
- record keeping and management methods
the sources of change and how they impact
the factors which lead/cause resistance to change
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information
communication skills to:
- gain the trust and confidence of colleagues
- deal with people openly and fairly
- use consultation skills effectively
research, analysis and reporting skills
skills to:
- influence the organisation's culture so that it is receptive to change and innovation
- monitor trends in the internal and/or external environment
- respond positively to new situations/challenges
- evaluate alternative proposals for change
- manage resistance to change
- draw on the diversity of the workplace to assist the organisation benefit from change
coaching and mentoring skills to provide support to colleagues
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (3)
consulting with team and stakeholders on plans to introduce change
communicating changes to team and individuals
providing recommendations to management
Collecting, analysing and organising information (3)
obtaining information about the change process and identifying opportunities and risks
Planning and organising activities (3)
organising occasions to discuss change with the team and stakeholders
Working in a team (3)
supporting the team to respond positively to change
encouraging creative responses from team members
Using mathematical ideas and techniques (2)
making calculations associated with implementing change
Solving problems (3)
addressing difficulties arising from the changes
Using technology (2)
using technology to assist in the management of information to facilitate change
Innovation skills (3)
taking an innovative approach to the development of the change process to enhance business operations
Products that could be used as evidence include:
documentation produced in leading change and innovation, such as:
- contribution to organisational policies and procedures
- procedures and policies for dealing with change and innovation, and related codes of conduct
- evidence of actions taken to address information collection and retrieval
- evidence of actions taken to address methods of analysing information and developing change and innovation processes
- evidence of actions taken to address internal and external change and innovation management issues
- evidence of actions taken to address issues and problems within work team and change process
- evidence of advice and input into management decisions related to the work team and change process
- learning and development plans for team members
- materials developed for coaching, mentoring and training
- induction programs developed and/or delivered
- records of OHS consultation
- risk assessment records
- reviews of people management
- records of people management lessons learned
Processes that could be used as evidence include:
how planning processes have introduced and facilitated change
how plans for change were introduced and consulted on
how communication processes were conducted
how the operational plan was managed
examples of approaches to managing workplace issues
examples of risk assessments and measures to minimise risk
how performance management system was implemented within work team
how problems and issues within the work team were addressed
how creative and innovative responses/approaches have affected productivity
examples of team members responses to change and how coaching and mentoring was of assistance
examples of adjustments to respond to changing needs of customers and/or the organisation
examples of response to information needs
examples of recommendations for improving methods for managing change
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by the candidate to facilitate and capitalise on change and innovation are provided
Integrated competency assessment means:
that this unit should be assessed with other frontline management units taken as part of this qualification, as applicable to the candidate's leadership role in a work team and as part of an integrated assessment activity
The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this standard must be able to provide evidence that they are able to identify opportunities to improve performance in consultation with appropriate individuals and groups. They must be able to show evidence of the ability to develop flexible and creative approaches and strategies to introduce and manage change and innovation and to provide coaching and mentoring support to facilitate change. They must be able to assess risks associated with the introduction of change and manage emerging challenges and opportunities.
Specific Evidence Requirements
Required knowledge and understanding includes:
relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
the principles and techniques involved in:
- change and innovation management
- development of strategies and procedures to implement and facilitate change and innovation
- use of risk management strategies: identifying hazards, assessing risks and implementing risk control measures
- problem identification and resolution
- leadership and mentoring techniques
- management of quality customer service delivery
- consultation and communication techniques
- record keeping and management methods
the sources of change and how they impact
the factors which lead/cause resistance to change
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
functional literacy skills to access and use workplace information
communication skills to:
- gain the trust and confidence of colleagues
- deal with people openly and fairly
- use consultation skills effectively
research, analysis and reporting skills
skills to:
- influence the organisation's culture so that it is receptive to change and innovation
- monitor trends in the internal and/or external environment
- respond positively to new situations/challenges
- evaluate alternative proposals for change
- manage resistance to change
- draw on the diversity of the workplace to assist the organisation benefit from change
coaching and mentoring skills to provide support to colleagues
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks. The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (3)
consulting with team and stakeholders on plans to introduce change
communicating changes to team and individuals
providing recommendations to management
Collecting, analysing and organising information (3)
obtaining information about the change process and identifying opportunities and risks
Planning and organising activities (3)
organising occasions to discuss change with the team and stakeholders
Working in a team (3)
supporting the team to respond positively to change
encouraging creative responses from team members
Using mathematical ideas and techniques (2)
making calculations associated with implementing change
Solving problems (3)
addressing difficulties arising from the changes
Using technology (2)
using technology to assist in the management of information to facilitate change
Innovation skills (3)
taking an innovative approach to the development of the change process to enhance business operations
Products that could be used as evidence include:
documentation produced in leading change and innovation, such as:
- contribution to organisational policies and procedures
- procedures and policies for dealing with change and innovation, and related codes of conduct
- evidence of actions taken to address information collection and retrieval
- evidence of actions taken to address methods of analysing information and developing change and innovation processes
- evidence of actions taken to address internal and external change and innovation management issues
- evidence of actions taken to address issues and problems within work team and change process
- evidence of advice and input into management decisions related to the work team and change process
- learning and development plans for team members
- materials developed for coaching, mentoring and training
- induction programs developed and/or delivered
- records of OHS consultation
- risk assessment records
- reviews of people management
- records of people management lessons learned
Processes that could be used as evidence include:
how planning processes have introduced and facilitated change
how plans for change were introduced and consulted on
how communication processes were conducted
how the operational plan was managed
examples of approaches to managing workplace issues
examples of risk assessments and measures to minimise risk
how performance management system was implemented within work team
how problems and issues within the work team were addressed
how creative and innovative responses/approaches have affected productivity
examples of team members responses to change and how coaching and mentoring was of assistance
examples of adjustments to respond to changing needs of customers and/or the organisation
examples of response to information needs
examples of recommendations for improving methods for managing change
Resource implications for assessment include:
access by the learner and trainer to appropriate documentation and resources normally used in the workplace
Validity and sufficiency of evidence requires:
that this unit can be assessed in the workplace or in a closely simulated work environment
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment
that examples of actions taken by the candidate to facilitate and capitalise on change and innovation are provided
Integrated competency assessment means:
that this unit should be assessed with other frontline management units taken as part of this qualification, as applicable to the candidate's leadership role in a work team and as part of an integrated assessment activity