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Evidence Guide: BSBFRA403 - Manage relationship with franchisor

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBFRA403 - Manage relationship with franchisor

What evidence can you provide to prove your understanding of each of the following citeria?

Establish relationship with franchisor

  1. Identify the franchisor’s representative/s or liaison person/s
  2. Identify communication channels with the franchisor’s representative/s or liaison person/s
  3. Establish schedule of contact with the franchisor’s representative/s or liaison person/s
  4. Hold initial meeting with the franchisor’s representative/s or liaison person/s to initiate ongoing relationship
  5. Ensure participation in the franchisee advisory council meetings and relevant activities
Identify the franchisor’s representative/s or liaison person/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify communication channels with the franchisor’s representative/s or liaison person/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish schedule of contact with the franchisor’s representative/s or liaison person/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hold initial meeting with the franchisor’s representative/s or liaison person/s to initiate ongoing relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure participation in the franchisee advisory council meetings and relevant activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine services available from franchisor

  1. Consult with the franchisor’s representative/s or liaison person/s to determine range of services available through the franchisor
  2. Establish schedule for accessing services of the franchisor
  3. Access services available through the franchisor according to schedule and as needs arise in the course of business operations
  4. Maintain currency of information relating to services available through the franchisor
Consult with the franchisor’s representative/s or liaison person/s to determine range of services available through the franchisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish schedule for accessing services of the franchisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access services available through the franchisor according to schedule and as needs arise in the course of business operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain currency of information relating to services available through the franchisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement strategies for meeting franchisee’s financial obligations

  1. Identify franchisee’s financial obligations to the franchisor
  2. Develop and implement strategies and procedures to meet franchisee’ financial obligations
  3. Undertake planning to facilitate ongoing management of franchise
Identify franchisee’s financial obligations to the franchisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement strategies and procedures to meet franchisee’ financial obligations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake planning to facilitate ongoing management of franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve disputes with franchisor

  1. Identify disputes with the franchisor and enter into negotiations with the franchisor’s representative/s or liaison person/s in line with complaints handling procedure as described in the Franchising Code of Conduct
  2. Seek assistance from third parties or mediators to facilitate resolution of disputes arising with the franchisor and in line with the complaints handling procedure
  3. Resolve disputes and document courses of agreed action
  4. Implement agreed courses of action to resolve disputes
  5. Use lessons learned from disputes to guide future business operations and to facilitate positive relationships with the franchisor
Identify disputes with the franchisor and enter into negotiations with the franchisor’s representative/s or liaison person/s in line with complaints handling procedure as described in the Franchising Code of Conduct

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from third parties or mediators to facilitate resolution of disputes arising with the franchisor and in line with the complaints handling procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve disputes and document courses of agreed action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement agreed courses of action to resolve disputes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use lessons learned from disputes to guide future business operations and to facilitate positive relationships with the franchisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement strategies for meeting franchisee’s financial obligations

  1. Identify franchisee’s financial obligations to the franchisor
  2. Develop and implement strategies and procedures to meet franchisee’ financial obligations
  3. Undertake planning to facilitate ongoing management of franchise
Identify franchisee’s financial obligations to the franchisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement strategies and procedures to meet franchisee’ financial obligations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake planning to facilitate ongoing management of franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish relationship with franchisor

1.1 Identify the franchisor’s representative/s or liaison person/s

1.2 Identify communication channels with the franchisor’s representative/s or liaison person/s

1.3 Establish schedule of contact with the franchisor’s representative/s or liaison person/s

1.4 Hold initial meeting with the franchisor’s representative/s or liaison person/s to initiate ongoing relationship

1.5 Ensure participation in the franchisee advisory council meetings and relevant activities

2 Determine services available from franchisor

2.1 Consult with the franchisor’s representative/s or liaison person/s to determine range of services available through the franchisor

2.2 Establish schedule for accessing services of the franchisor

2.3 Access services available through the franchisor according to schedule and as needs arise in the course of business operations

2.4 Maintain currency of information relating to services available through the franchisor

3 Implement strategies for meeting franchisee’s financial obligations

3.1 Identify franchisee’s financial obligations to the franchisor

3.2 Develop and implement strategies and procedures to meet franchisee’ financial obligations

3.3 Undertake planning to facilitate ongoing management of franchise

4 Resolve disputes with franchisor

4.1 Identify disputes with the franchisor and enter into negotiations with the franchisor’s representative/s or liaison person/s in line with complaints handling procedure as described in the Franchising Code of Conduct

4.2 Seek assistance from third parties or mediators to facilitate resolution of disputes arising with the franchisor and in line with the complaints handling procedure

4.3 Resolve disputes and document courses of agreed action

4.4 Implement agreed courses of action to resolve disputes

4.5 Use lessons learned from disputes to guide future business operations and to facilitate positive relationships with the franchisor

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish relationship with franchisor

1.1 Identify the franchisor’s representative/s or liaison person/s

1.2 Identify communication channels with the franchisor’s representative/s or liaison person/s

1.3 Establish schedule of contact with the franchisor’s representative/s or liaison person/s

1.4 Hold initial meeting with the franchisor’s representative/s or liaison person/s to initiate ongoing relationship

1.5 Ensure participation in the franchisee advisory council meetings and relevant activities

2 Determine services available from franchisor

2.1 Consult with the franchisor’s representative/s or liaison person/s to determine range of services available through the franchisor

2.2 Establish schedule for accessing services of the franchisor

2.3 Access services available through the franchisor according to schedule and as needs arise in the course of business operations

2.4 Maintain currency of information relating to services available through the franchisor

3 Implement strategies for meeting franchisee’s financial obligations

3.1 Identify franchisee’s financial obligations to the franchisor

3.2 Develop and implement strategies and procedures to meet franchisee’ financial obligations

3.3 Undertake planning to facilitate ongoing management of franchise

4 Resolve disputes with franchisor

4.1 Identify disputes with the franchisor and enter into negotiations with the franchisor’s representative/s or liaison person/s in line with complaints handling procedure as described in the Franchising Code of Conduct

4.2 Seek assistance from third parties or mediators to facilitate resolution of disputes arising with the franchisor and in line with the complaints handling procedure

4.3 Resolve disputes and document courses of agreed action

4.4 Implement agreed courses of action to resolve disputes

4.5 Use lessons learned from disputes to guide future business operations and to facilitate positive relationships with the franchisor