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Evidence Guide: BSBFRA404 - Manage a multiple-site franchise

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBFRA404 - Manage a multiple-site franchise

What evidence can you provide to prove your understanding of each of the following citeria?

Plan for managing multiple-site franchise

  1. Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy
  2. Document policies and procedures to support strategies for managing a multiple-site franchise
  3. Determine and obtain physical resources to manage a multiple-site franchise
  4. Determine and document practices to manage a multiple-site franchise
  5. Design duplicate management systems for each site of operation under a multiple-site operation
Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document policies and procedures to support strategies for managing a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and obtain physical resources to manage a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and document practices to manage a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design duplicate management systems for each site of operation under a multiple-site operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appoint staff for multiple-site franchise

  1. Select and recruit staff for a multiple-site franchise
  2. Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site
  3. Determine, document as an action plan, and implement learning needs of supervisors or managers
Select and recruit staff for a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine, document as an action plan, and implement learning needs of supervisors or managers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement plan for managing multiple-site franchise

  1. Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers
  2. Develop a monitoring plan for management of a multiple-site franchise
  3. Delegate tasks to supervisors or managers and followup to ensure completion
  4. Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation
  5. Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise
  6. Design and implement schedule of activities to manage a multiple-site franchise
Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a monitoring plan for management of a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delegate tasks to supervisors or managers and followup to ensure completion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and implement schedule of activities to manage a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor multiple-site franchise

  1. Monitor and implement plan for managing a multiple-site franchise
  2. Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise
  3. Identify and act on required interventions from monitoring process
  4. Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites
  5. Identify ongoing training needs for managers or supervisors and facilitate required training
Monitor and implement plan for managing a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and act on required interventions from monitoring process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify ongoing training needs for managers or supervisors and facilitate required training

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review management of multiple-site franchise

  1. Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise
  2. Seek feedback and information from franchiser to inform review process
  3. Identify improvements in management of sites from review process
  4. Identify, communicate and implement improvements to managers or supervisors
  5. Monitor effectiveness of improvements
Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback and information from franchiser to inform review process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify improvements in management of sites from review process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, communicate and implement improvements to managers or supervisors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor effectiveness of improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan for managing multiple-site franchise

1.1 Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy

1.2 Document policies and procedures to support strategies for managing a multiple-site franchise

1.3 Determine and obtain physical resources to manage a multiple-site franchise

1.4 Determine and document practices to manage a multiple-site franchise

1.5 Design duplicate management systems for each site of operation under a multiple-site operation

2 Appoint staff for multiple-site franchise

2.1 Select and recruit staff for a multiple-site franchise

2.2 Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site

2.3 Determine, document as an action plan, and implement learning needs of supervisors or managers

3 Implement plan for managing multiple-site franchise

3.1 Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers

3.2 Develop a monitoring plan for management of a multiple-site franchise

3.3 Delegate tasks to supervisors or managers and followup to ensure completion

3.4 Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation

3.5 Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

3.6 Design and implement schedule of activities to manage a multiple-site franchise

4 Monitor multiple-site franchise

4.1 Monitor and implement plan for managing a multiple-site franchise

4.2 Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise

4.3 Identify and act on required interventions from monitoring process

4.4 Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites

4.5 Identify ongoing training needs for managers or supervisors and facilitate required training

5 Review management of multiple-site franchise

5.1 Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

5.2 Seek feedback and information from franchiser to inform review process

5.3 Identify improvements in management of sites from review process

5.4 Identify, communicate and implement improvements to managers or supervisors

5.5 Monitor effectiveness of improvements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan for managing multiple-site franchise

1.1 Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy

1.2 Document policies and procedures to support strategies for managing a multiple-site franchise

1.3 Determine and obtain physical resources to manage a multiple-site franchise

1.4 Determine and document practices to manage a multiple-site franchise

1.5 Design duplicate management systems for each site of operation under a multiple-site operation

2 Appoint staff for multiple-site franchise

2.1 Select and recruit staff for a multiple-site franchise

2.2 Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site

2.3 Determine, document as an action plan, and implement learning needs of supervisors or managers

3 Implement plan for managing multiple-site franchise

3.1 Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers

3.2 Develop a monitoring plan for management of a multiple-site franchise

3.3 Delegate tasks to supervisors or managers and followup to ensure completion

3.4 Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation

3.5 Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

3.6 Design and implement schedule of activities to manage a multiple-site franchise

4 Monitor multiple-site franchise

4.1 Monitor and implement plan for managing a multiple-site franchise

4.2 Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise

4.3 Identify and act on required interventions from monitoring process

4.4 Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites

4.5 Identify ongoing training needs for managers or supervisors and facilitate required training

5 Review management of multiple-site franchise

5.1 Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise

5.2 Seek feedback and information from franchiser to inform review process

5.3 Identify improvements in management of sites from review process

5.4 Identify, communicate and implement improvements to managers or supervisors

5.5 Monitor effectiveness of improvements