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Evidence Guide: BSBFRA502 - Manage a franchise operation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBFRA502 - Manage a franchise operation

What evidence can you provide to prove your understanding of each of the following citeria?

Establish procedures for managing a franchise operation

  1. Determine obligations of both parties under franchising agreement
  2. Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements
  3. Develop and communicate reporting requirementsof franchisees
Determine obligations of both parties under franchising agreement

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and communicate reporting requirementsof franchisees

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement procedures for managing a franchise operation

  1. Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements
  2. Identify instances of noncompliance and act upon them in conjunction with franchises
  3. Monitor reports from franchises for completeness, accuracy and timeliness of submission
  4. Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate
  5. Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct
Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify instances of noncompliance and act upon them in conjunction with franchises

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor reports from franchises for completeness, accuracy and timeliness of submission

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review a franchise operation

  1. Use monitoring of franchises to inform review process for franchise operation
  2. Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations
  3. Make recommendations to improve the effectiveness of the franchise operation and individual franchises
Use monitoring of franchises to inform review process for franchise operation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make recommendations to improve the effectiveness of the franchise operation and individual franchises

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish procedures for managing a franchise operation

1.1 Determine obligations of both parties under franchising agreement

1.2 Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements

1.3 Develop and communicate reporting requirementsof franchisees

2 Implement procedures for managing a franchise operation

2.1 Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements

2.2 Identify instances of noncompliance and act upon them in conjunction with franchises

2.3 Monitor reports from franchises for completeness, accuracy and timeliness of submission

2.4 Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate

2.5 Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct

3 Review a franchise operation

3.1 Use monitoring of franchises to inform review process for franchise operation

3.2 Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations

3.3 Make recommendations to improve the effectiveness of the franchise operation and individual franchises

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Establish procedures for managing a franchise operation

1.1 Determine obligations of both parties under franchising agreement

1.2 Develop procedures for ensuring compliance withfranchising obligationsandlegislative requirements

1.3 Develop and communicate reporting requirementsof franchisees

2 Implement procedures for managing a franchise operation

2.1 Implement procedures for franchises to ensure compliance with franchising obligations and legislative requirements

2.2 Identify instances of noncompliance and act upon them in conjunction with franchises

2.3 Monitor reports from franchises for completeness, accuracy and timeliness of submission

2.4 Identify potential disputes with franchises and take action to resolve potential disputes before they eventuate

2.5 Resolve disputes that eventuate and reach an agreed settlement within established procedures as documented in the Franchising Code of Conduct

3 Review a franchise operation

3.1 Use monitoring of franchises to inform review process for franchise operation

3.2 Identify improvements in franchise operation and management of franchises from monitoring franchises’ business operations

3.3 Make recommendations to improve the effectiveness of the franchise operation and individual franchises