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Evidence Guide: BSBGOV404 - Communicate with community stakeholders

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBGOV404 - Communicate with community stakeholders

What evidence can you provide to prove your understanding of each of the following citeria?

1. Plan the organisation's community stakeholder communication strategy

  1. 1.1 Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication
  2. Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation
  3. Discuss proposed organisational communication stakeholder strategy with board and/or committee members
  4. Assess the success of past community stakeholder communication methods
  5. Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation
  6. Evaluate options for action with community stakeholders and identify preferred options
  7. Convey information on preferred communication options with community stakeholders to the board and/or the committee
  8. Follow organisational policies and procedures for confidential information
1.1 Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss proposed organisational communication stakeholder strategy with board and/or committee members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the success of past community stakeholder communication methods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate options for action with community stakeholders and identify preferred options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convey information on preferred communication options with community stakeholders to the board and/or the committee

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational policies and procedures for confidential information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2. Implement the organisation's community stakeholder communication strategy

  1. Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers
  2. Assign appropriate communication methods to designated personnel and/or volunteers
  3. 2.3 Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy
  4. Raise and discuss issues of importance with community stakeholders
  5. Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate
  6. Provide information to community stakeholders about the organisation’s activities
  7. 2.7 Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members
  8. Deal with feedback according to policies and procedures, and in consultation with management
  9. 2.9 Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy
  10. Update organisational records from background information gathered through relevant networks
Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assign appropriate communication methods to designated personnel and/or volunteers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.3 Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Raise and discuss issues of importance with community stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to community stakeholders about the organisation’s activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.7 Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with feedback according to policies and procedures, and in consultation with management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.9 Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update organisational records from background information gathered through relevant networks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

3. Review the organisation's community stakeholder communication activities

  1. 3.1 Monitor the organisation's community stakeholder communication activities
  2. 3.2 Determine the effectiveness of the organisation's community stakeholder communication activities
  3. Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers
  4. 3.4 Propose and make arrangements for improvements to the organisation's community stakeholder communication activities
  5. Document organisational communication activities
3.1 Monitor the organisation's community stakeholder communication activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

3.2 Determine the effectiveness of the organisation's community stakeholder communication activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

3.4 Propose and make arrangements for improvements to the organisation's community stakeholder communication activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document organisational communication activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the organisation's community stakeholder communication strategy

  1. Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication
  2. Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation
  3. Discuss proposed organisational communication stakeholder strategy with board and/or committee members
  4. Assess the success of past community stakeholder communication methods
  5. Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation
  6. Evaluate options for action with community stakeholders and identify preferred options
  7. Convey information on preferred communication options with community stakeholders to the board and/or the committee
  8. Follow organisational policies and procedures for confidential information
Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss proposed organisational communication stakeholder strategy with board and/or committee members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the success of past community stakeholder communication methods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate options for action with community stakeholders and identify preferred options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convey information on preferred communication options with community stakeholders to the board and/or the committee

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational policies and procedures for confidential information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement the organisation's community stakeholder communication strategy

  1. Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers
  2. Assign appropriate communication methods to designated personnel and/or volunteers
  3. Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy
  4. Raise and discuss issues of importance with community stakeholders
  5. Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate
  6. Provide information to community stakeholders about the organisation’s activities
  7. Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members
  8. Deal with feedback according to policies and procedures, and in consultation with management
  9. Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy
  10. Update organisational records from background information gathered through relevant networks
Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assign appropriate communication methods to designated personnel and/or volunteers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Raise and discuss issues of importance with community stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to community stakeholders about the organisation’s activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with feedback according to policies and procedures, and in consultation with management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update organisational records from background information gathered through relevant networks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the organisation's community stakeholder communication activities

  1. Monitor the organisation's community stakeholder communication activities
  2. Determine the effectiveness of the organisation's community stakeholder communication activities
  3. Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers
  4. Propose and make arrangements for improvements to the organisation's community stakeholder communication activities
  5. Document organisational communication activities
Monitor the organisation's community stakeholder communication activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the effectiveness of the organisation's community stakeholder communication activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Propose and make arrangements for improvements to the organisation's community stakeholder communication activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document organisational communication activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the organisation's community stakeholder communication strategy

1.1 Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication

1.2 Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation

1.3 Discuss proposed organisational communication stakeholder strategy with board and/or committee members

1.4 Assess the success of past community stakeholder communication methods

1.5 Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation

1.6 Evaluate options for action with community stakeholders and identify preferred options

1.7 Convey information on preferred communication options with community stakeholders to the board and/or the committee

1.8 Follow organisational policies and procedures for confidential information

2. Implement the organisation's community stakeholder communication strategy

2.1 Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers

2.2 Assign appropriate communication methods to designated personnel and/or volunteers

2.3 Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy

2.4 Raise and discuss issues of importance with community stakeholders

2.5 Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate

2.6 Provide information to community stakeholders about the organisation’s activities

2.7 Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members

2.8 Deal with feedback according to policies and procedures, and in consultation with management

2.9 Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy

2.10 Update organisational records from background information gathered through relevant networks

3. Review the organisation's community stakeholder communication activities

3.1 Monitor the organisation's community stakeholder communication activities

3.2 Determine the effectiveness of the organisation's community stakeholder communication activities

3.3 Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers

3.4 Propose and make arrangements for improvements to the organisation's community stakeholder communication activities

3.5 Document organisational communication activities

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the organisation's community stakeholder communication strategy

1.1 Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication

1.2 Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation

1.3 Discuss proposed organisational communication stakeholder strategy with board and/or committee members

1.4 Assess the success of past community stakeholder communication methods

1.5 Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation

1.6 Evaluate options for action with community stakeholders and identify preferred options

1.7 Convey information on preferred communication options with community stakeholders to the board and/or the committee

1.8 Follow organisational policies and procedures for confidential information

2. Implement the organisation's community stakeholder communication strategy

2.1 Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers

2.2 Assign appropriate communication methods to designated personnel and/or volunteers

2.3 Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy

2.4 Raise and discuss issues of importance with community stakeholders

2.5 Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate

2.6 Provide information to community stakeholders about the organisation’s activities

2.7 Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members

2.8 Deal with feedback according to policies and procedures, and in consultation with management

2.9 Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy

2.10 Update organisational records from background information gathered through relevant networks

3. Review the organisation's community stakeholder communication activities

3.1 Monitor the organisation's community stakeholder communication activities

3.2 Determine the effectiveness of the organisation's community stakeholder communication activities

3.3 Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers

3.4 Propose and make arrangements for improvements to the organisation's community stakeholder communication activities

3.5 Document organisational communication activities

Evidence of the ability to:

plan community stakeholder communication strategy

coordinate activities to implement community stakeholder communication strategy

facilitate communication channels with community stakeholders

present information in an appropriate format for community stakeholders

review organisational community stakeholder communication activities and strategies.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline organisational community stakeholder engagement strategy

list community consultation methods

explain the concept of community control of organisations and how it may impact stakeholder communication requirements with the community

explain effective stakeholder communication strategies for sharing information with individuals and groups

explain how activity may be coordinated to maximise the effectiveness of community stakeholder communication

identify geographic, social, economic and political contexts in which particular organisations operate and how these may impact stakeholder communication methods

outline information gathering, analysis and presentation methods

identify organisational policies and procedures on communicating with community stakeholders and maintaining confidentiality of information

list relevant protocols when communicating with community stakeholders.