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Evidence Guide: BSBHRM501 - Manage human resource services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBHRM501 - Manage human resource services

What evidence can you provide to prove your understanding of each of the following citeria?

Determine strategies for delivery of human resource services

  1. Analyse business strategy and operational plans to determine human resource requirements
  2. 1.2 Review external business environment and likely impact on organisation's human resource requirements
  3. Consult line and senior managers to identify human resource needs in their areas
  4. 1.4 Review organisation's requirements for diversity in the workforce
  5. Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals
  6. Develop and agree on strategies and action plans for delivery of human resource services
  7. Agree and document roles and responsibilities of human resource team, line managers, and external contractors
Analyse business strategy and operational plans to determine human resource requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.2 Review external business environment and likely impact on organisation's human resource requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult line and senior managers to identify human resource needs in their areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.4 Review organisation's requirements for diversity in the workforce

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and agree on strategies and action plans for delivery of human resource services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree and document roles and responsibilities of human resource team, line managers, and external contractors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the delivery of human resource services

  1. Develop and communicate information about human resource strategies and services to internal and external stakeholders
  2. Develop and negotiate service agreements between the human resource team, service providers and client groups
  3. Document and communicate service specifications, performance standards and timeframes
  4. Identify and arrange training support if required
  5. Agree on, and arrange monitoring of quality assurance processes
  6. Ensure that services are delivered by appropriate providers, according to service agreements and operational plans
  7. Identify and rectify underperformance of human resource team or service providers
  8. Identify appropriate return on investment of providing human resource services
Develop and communicate information about human resource strategies and services to internal and external stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and negotiate service agreements between the human resource team, service providers and client groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and communicate service specifications, performance standards and timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and arrange training support if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on, and arrange monitoring of quality assurance processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that services are delivered by appropriate providers, according to service agreements and operational plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and rectify underperformance of human resource team or service providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate return on investment of providing human resource services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate human resource service delivery

  1. Establish systems for gathering and storing information needed to provide human resource services
  2. Survey clients to determine level of satisfaction
  3. Capture ongoing client feedback for the review processes
  4. Analyse feedback and surveys and recommend changes to service delivery
  5. Obtain approvals to variations in service delivery from appropriate managers
  6. Support agreed change processes across the organisation
Establish systems for gathering and storing information needed to provide human resource services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Survey clients to determine level of satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Capture ongoing client feedback for the review processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse feedback and surveys and recommend changes to service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain approvals to variations in service delivery from appropriate managers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support agreed change processes across the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage integration of business ethics in human resource practices

  1. Ensure personal behaviour is consistently ethical and reflects values of the organisation
  2. Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices
  3. Observe confidentiality requirements in dealing with all human resource information
  4. Deal promptly with unethical behaviour
  5. Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviour
Ensure personal behaviour is consistently ethical and reflects values of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe confidentiality requirements in dealing with all human resource information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal promptly with unethical behaviour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine strategies for delivery of human resource services

1.1 Analyse business strategy and operational plans to determine human resource requirements

1.2 Review external business environment and likely impact on organisation's human resource requirements

1.3 Consult line and senior managers to identify human resource needs in their areas

1.4 Review organisation's requirements for diversity in the workforce

1.5 Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals

1.6 Develop and agree on strategies and action plans for delivery of human resource services

1.7 Agree and document roles and responsibilities of human resource team, line managers, and external contractors

2 Manage the delivery of human resource services

2.1 Develop and communicate information about human resource strategies and services to internal and external stakeholders

2.2 Develop and negotiate service agreements between the human resource team, service providers and client groups

2.3 Document and communicate service specifications, performance standards and timeframes

2.4 Identify and arrange training support if required

2.5 Agree on, and arrange monitoring of quality assurance processes

2.6 Ensure that services are delivered by appropriate providers, according to service agreements and operational plans

2.7 Identify and rectify underperformance of human resource team or service providers

2.8 Identify appropriate return on investment of providing human resource services

3 Evaluate human resource service delivery

3.1 Establish systems for gathering and storing information needed to provide human resource services

3.2 Survey clients to determine level of satisfaction

3.3 Capture ongoing client feedback for the review processes

3.4 Analyse feedback and surveys and recommend changes to service delivery

3.5 Obtain approvals to variations in service delivery from appropriate managers

3.6 Support agreed change processes across the organisation

4 Manage integration of business ethics in human resource practices

4.1 Ensure personal behaviour is consistently ethical and reflects values of the organisation

4.2 Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices

4.3 Observe confidentiality requirements in dealing with all human resource information

4.4 Deal promptly with unethical behaviour

4.5 Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviour

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine strategies for delivery of human resource services

1.1 Analyse business strategy and operational plans to determine human resource requirements

1.2 Review external business environment and likely impact on organisation's human resource requirements

1.3 Consult line and senior managers to identify human resource needs in their areas

1.4 Review organisation's requirements for diversity in the workforce

1.5 Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals

1.6 Develop and agree on strategies and action plans for delivery of human resource services

1.7 Agree and document roles and responsibilities of human resource team, line managers, and external contractors

2 Manage the delivery of human resource services

2.1 Develop and communicate information about human resource strategies and services to internal and external stakeholders

2.2 Develop and negotiate service agreements between the human resource team, service providers and client groups

2.3 Document and communicate service specifications, performance standards and timeframes

2.4 Identify and arrange training support if required

2.5 Agree on, and arrange monitoring of quality assurance processes

2.6 Ensure that services are delivered by appropriate providers, according to service agreements and operational plans

2.7 Identify and rectify underperformance of human resource team or service providers

2.8 Identify appropriate return on investment of providing human resource services

3 Evaluate human resource service delivery

3.1 Establish systems for gathering and storing information needed to provide human resource services

3.2 Survey clients to determine level of satisfaction

3.3 Capture ongoing client feedback for the review processes

3.4 Analyse feedback and surveys and recommend changes to service delivery

3.5 Obtain approvals to variations in service delivery from appropriate managers

3.6 Support agreed change processes across the organisation

4 Manage integration of business ethics in human resource practices

4.1 Ensure personal behaviour is consistently ethical and reflects values of the organisation

4.2 Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices

4.3 Observe confidentiality requirements in dealing with all human resource information

4.4 Deal promptly with unethical behaviour

4.5 Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviour