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Evidence Guide: BSBHRM510 - Manage mediation processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBHRM510 - Manage mediation processes

What evidence can you provide to prove your understanding of each of the following citeria?

Develop mediation guidelines

  1. Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes
  2. Consult identified key stakeholders to determine requirements related to mediation
  3. Determine mediation requirements within the organisation
  4. Research and document models and systems for mediation
  5. Identify and document parameters for a mediation system from consultation and research process
  6. Draft and validate guidelines for mediation with stakeholders
  7. Obtain endorsement for guidelines from senior management team
  8. Circulate guidelines and train mediators in guidelines and procedures
Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult identified key stakeholders to determine requirements related to mediation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine mediation requirements within the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and document models and systems for mediation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document parameters for a mediation system from consultation and research process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft and validate guidelines for mediation with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain endorsement for guidelines from senior management team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Circulate guidelines and train mediators in guidelines and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for mediation

  1. Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines
  2. Obtain agreement and willingness to participate in mediation process
  3. Conduct separate interviews with parties in dispute and clarify issues
  4. Verify and document position of each party to the dispute
  5. Determine boundaries for allowable options in dispute
Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain agreement and willingness to participate in mediation process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct separate interviews with parties in dispute and clarify issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify and document position of each party to the dispute

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine boundaries for allowable options in dispute

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Settle dispute through mediation

  1. Use a range of communication techniques to mediate
  2. Establish mutual agreement between parties in dispute
  3. Formulate options for resolution of dispute and preferences
  4. Continue with mediation until agreement is reached or time constraints conclude
Use a range of communication techniques to mediate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish mutual agreement between parties in dispute

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formulate options for resolution of dispute and preferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Continue with mediation until agreement is reached or time constraints conclude

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise and review mediation

  1. Circulate documented agreements to all parties and complete all documentation required by organisational guidelines
  2. Review effectiveness of mediation, identify improvements and refine mediation guidelines
  3. Assess and maintain currency of knowledge and skill base of mediators
Circulate documented agreements to all parties and complete all documentation required by organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review effectiveness of mediation, identify improvements and refine mediation guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and maintain currency of knowledge and skill base of mediators

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop mediation guidelines

1.1 Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes

1.2 Consult identified key stakeholders to determine requirements related to mediation

1.3 Determine mediation requirements within the organisation

1.4 Research and document models and systems for mediation

1.5 Identify and document parameters for a mediation system from consultation and research process

1.6 Draft and validate guidelines for mediation with stakeholders

1.7 Obtain endorsement for guidelines from senior management team

1.8 Circulate guidelines and train mediators in guidelines and procedures

2 Prepare for mediation

2.1 Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines

2.2 Obtain agreement and willingness to participate in mediation process

2.3 Conduct separate interviews with parties in dispute and clarify issues

2.4 Verify and document position of each party to the dispute

2.5 Determine boundaries for allowable options in dispute

3 Settle dispute through mediation

3.1 Use a range of communication techniques to mediate

3.2 Establish mutual agreement between parties in dispute

3.3 Formulate options for resolution of dispute and preferences

3.4 Continue with mediation until agreement is reached or time constraints conclude

4 Finalise and review mediation

4.1 Circulate documented agreements to all parties and complete all documentation required by organisational guidelines

4.2 Review effectiveness of mediation, identify improvements and refine mediation guidelines

4.3 Assess and maintain currency of knowledge and skill base of mediators

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Develop mediation guidelines

1.1 Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes

1.2 Consult identified key stakeholders to determine requirements related to mediation

1.3 Determine mediation requirements within the organisation

1.4 Research and document models and systems for mediation

1.5 Identify and document parameters for a mediation system from consultation and research process

1.6 Draft and validate guidelines for mediation with stakeholders

1.7 Obtain endorsement for guidelines from senior management team

1.8 Circulate guidelines and train mediators in guidelines and procedures

2 Prepare for mediation

2.1 Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines

2.2 Obtain agreement and willingness to participate in mediation process

2.3 Conduct separate interviews with parties in dispute and clarify issues

2.4 Verify and document position of each party to the dispute

2.5 Determine boundaries for allowable options in dispute

3 Settle dispute through mediation

3.1 Use a range of communication techniques to mediate

3.2 Establish mutual agreement between parties in dispute

3.3 Formulate options for resolution of dispute and preferences

3.4 Continue with mediation until agreement is reached or time constraints conclude

4 Finalise and review mediation

4.1 Circulate documented agreements to all parties and complete all documentation required by organisational guidelines

4.2 Review effectiveness of mediation, identify improvements and refine mediation guidelines

4.3 Assess and maintain currency of knowledge and skill base of mediators