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Evidence Guide: BSBIND302 - Work effectively in the international education services industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBIND302 - Work effectively in the international education services industry

What evidence can you provide to prove your understanding of each of the following citeria?

Access information on work roles and career planning

  1. Identify information on career prospects in international education industry from appropriate sources
  2. Identify range of work roles in international education organisations from appropriate sources
  3. Identify a professional career pathway plan
Identify information on career prospects in international education industry from appropriate sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify range of work roles in international education organisations from appropriate sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify a professional career pathway plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact effectively with clients

  1. Identify and respect cultural and intercultural protocols of industry and organisation
  2. Identify and comply with organisational client services policies and guidelines
  3. Apply appropriate crosscultural communication skills in interactions with international clients
  4. Interact effectively with internal and external clients, coworkers and the public
  5. Work effectively in a team
Identify and respect cultural and intercultural protocols of industry and organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and comply with organisational client services policies and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply appropriate crosscultural communication skills in interactions with international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact effectively with internal and external clients, coworkers and the public

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work effectively in a team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform work tasks effectively

  1. Manage time and prioritise work role tasks efficiently and effectively
  2. Follow organisational work procedures and work behaviour guidelines
  3. Seek feedback on personal performance in work role from others, including appropriate organisation officer
  4. Review own performance and identify any areas for improvement
Manage time and prioritise work role tasks efficiently and effectively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational work procedures and work behaviour guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on personal performance in work role from others, including appropriate organisation officer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review own performance and identify any areas for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with legislative and regulatory requirements

  1. Identify legislative and regulatory compliance requirements and codes relevant to work role
  2. Comply with legislative and regulatory requirements relevant to work role
  3. Comply with industry codes of practice
  4. Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures
Identify legislative and regulatory compliance requirements and codes relevant to work role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with legislative and regulatory requirements relevant to work role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with industry codes of practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in learning to promote career development

  1. Undertake an audit of relevant work skills, knowledge and attributes
  2. Determine appropriate ways of bridging gaps in own work skills
  3. Identify future skills requirements
  4. Identify and participate in professional development learning opportunities
Undertake an audit of relevant work skills, knowledge and attributes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine appropriate ways of bridging gaps in own work skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify future skills requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and participate in professional development learning opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Access information on work roles and career planning

1.1 Identify information on career prospects in international education industry from appropriate sources

1.2 Identify range of work roles in international education organisations from appropriate sources

1.3 Identify a professional career pathway plan

2 Interact effectively with clients

2.1 Identify and respect cultural and intercultural protocols of industry and organisation

2.2 Identify and comply with organisational client services policies and guidelines

2.3 Apply appropriate crosscultural communication skills in interactions with international clients

2.4 Interact effectively with internal and external clients, coworkers and the public

2.5 Work effectively in a team

3 Perform work tasks effectively

3.1 Manage time and prioritise work role tasks efficiently and effectively

3.2 Follow organisational work procedures and work behaviour guidelines

3.3 Seek feedback on personal performance in work role from others, including appropriate organisation officer

3.4 Review own performance and identify any areas for improvement

4 Comply with legislative and regulatory requirements

4.1 Identify legislative and regulatory compliance requirements and codes relevant to work role

4.2 Comply with legislative and regulatory requirements relevant to work role

4.3 Comply with industry codes of practice

4.4 Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures

5 Participate in learning to promote career development

5.1 Undertake an audit of relevant work skills, knowledge and attributes

5.2 Determine appropriate ways of bridging gaps in own work skills

5.3 Identify future skills requirements

5.4 Identify and participate in professional development learning opportunities

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Access information on work roles and career planning

1.1 Identify information on career prospects in international education industry from appropriate sources

1.2 Identify range of work roles in international education organisations from appropriate sources

1.3 Identify a professional career pathway plan

2 Interact effectively with clients

2.1 Identify and respect cultural and intercultural protocols of industry and organisation

2.2 Identify and comply with organisational client services policies and guidelines

2.3 Apply appropriate crosscultural communication skills in interactions with international clients

2.4 Interact effectively with internal and external clients, coworkers and the public

2.5 Work effectively in a team

3 Perform work tasks effectively

3.1 Manage time and prioritise work role tasks efficiently and effectively

3.2 Follow organisational work procedures and work behaviour guidelines

3.3 Seek feedback on personal performance in work role from others, including appropriate organisation officer

3.4 Review own performance and identify any areas for improvement

4 Comply with legislative and regulatory requirements

4.1 Identify legislative and regulatory compliance requirements and codes relevant to work role

4.2 Comply with legislative and regulatory requirements relevant to work role

4.3 Comply with industry codes of practice

4.4 Check validity of work task processes and outcomes in relation to legislative and regulatory compliance and in accordance with organisational procedures

5 Participate in learning to promote career development

5.1 Undertake an audit of relevant work skills, knowledge and attributes

5.2 Determine appropriate ways of bridging gaps in own work skills

5.3 Identify future skills requirements

5.4 Identify and participate in professional development learning opportunities