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Evidence Guide: BSBINM202 - Handle mail

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBINM202 - Handle mail

What evidence can you provide to prove your understanding of each of the following citeria?

Receive and distribute incoming mail

  1. Ensure incoming mail is checked and registered in accordance with organisational policies and procedures
  2. Identify titles and locations of company personnel and departments
  3. Identify and distribute urgent and confidential mail in accordance with organisational requirements
  4. Sort and deliver mail to nominated person/location in accordance with organisational requirements
  5. Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures
Ensure incoming mail is checked and registered in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify titles and locations of company personnel and departments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and distribute urgent and confidential mail in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sort and deliver mail to nominated person/location in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and despatch outgoing mail

  1. Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures
  2. Record and process outgoing mail for despatch in accordance with organisational requirements
  3. Despatch mail to meet designated timelines
Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and process outgoing mail for despatch in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Despatch mail to meet designated timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise urgent and same day deliveries

  1. Evaluate delivery options and select best option
  2. Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications
  3. Organise lodgement or pick-up of emergency deliveries and follow up if necessary
Evaluate delivery options and select best option

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise lodgement or pick-up of emergency deliveries and follow up if necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Receive and distribute incoming mail

1.1 Ensure incoming mail is checked and registered in accordance with organisational policies and procedures

1.2 Identify titles and locations of company personnel and departments

1.3 Identify and distribute urgent and confidential mail in accordance with organisational requirements

1.4 Sort and deliver mail to nominated person/location in accordance with organisational requirements

1.5 Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures

2 Collect and despatch outgoing mail

2.1 Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures

2.2 Record and process outgoing mail for despatch in accordance with organisational requirements

2.3 Despatch mail to meet designated timelines

3 Organise urgent and same day deliveries

3.1 Evaluate delivery options and select best option

3.2 Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications

3.3 Organise lodgement or pick-up of emergency deliveries and follow up if necessary

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Receive and distribute incoming mail

1.1 Ensure incoming mail is checked and registered in accordance with organisational policies and procedures

1.2 Identify titles and locations of company personnel and departments

1.3 Identify and distribute urgent and confidential mail in accordance with organisational requirements

1.4 Sort and deliver mail to nominated person/location in accordance with organisational requirements

1.5 Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures

2 Collect and despatch outgoing mail

2.1 Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures

2.2 Record and process outgoing mail for despatch in accordance with organisational requirements

2.3 Despatch mail to meet designated timelines

3 Organise urgent and same day deliveries

3.1 Evaluate delivery options and select best option

3.2 Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications

3.3 Organise lodgement or pick-up of emergency deliveries and follow up if necessary