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Evidence Guide: BSBINM302A - Utilise a knowledge management system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBINM302A - Utilise a knowledge management system

What evidence can you provide to prove your understanding of each of the following citeria?

Access and use knowledge management system

  1. Access knowledge management system to assist with specific tasks, in line with system procedures
  2. Administer system, in line with procedures
Access knowledge management system to assist with specific tasks, in line with system procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer system, in line with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Input to knowledge management system

  1. Gather, analyse and prepare inputs for contribution to the system, in line with procedures
  2. Check inputs for clarity, accuracy, currency and relevance
  3. Make inputs to system, in line with procedures
  4. Analyse requirements of the system and ensure suggestions for improvements are provided to relevant personnel
Gather, analyse and prepare inputs for contribution to the system, in line with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check inputs for clarity, accuracy, currency and relevance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make inputs to system, in line with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse requirements of the system and ensure suggestions for improvements are provided to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and improve work practices

  1. Provide feedback about the clarity, accuracy, currency and relevance of the system's output to relevant personnel
  2. Document learning resulting from the use of the system
  3. Improve work practices as a result of learning from the use of the system
Provide feedback about the clarity, accuracy, currency and relevance of the system's output to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document learning resulting from the use of the system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve work practices as a result of learning from the use of the system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

making contributions to knowledge management system

records of outcomes resulting from the use of the system

knowledge of organisational policies and procedures for knowledge management.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

examples of information documents found in the workplace

access to system (within privacy and confidentiality provisions).

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of documentation outlining learning resulting from the use of the system

analysis of responses to case studies and scenarios

demonstration of techniques.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

general administration units

other information management units.

Required Skills and Knowledge

Required skills

analytical skills to classify and report information

literacy skills to read and understand a variety of texts; and to write, edit and proofread documents to ensure clarity of meaning, accuracy and consistency of information

problem-solving skills to deal with information which is contradictory, ambiguous, inconsistent or inadequate

technology skills to display information in a format suitable to the target audience.

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:

anti-discrimination

ethical principles

codes of practice

privacy laws

occupational health and safety (OHS)

organisational policies and procedures for knowledge management

other relevant organisational policies and procedures, for example:

commercial confidentiality.

customer service

information management

records management.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Knowledge management system may include:

planned and implemented system

policies

procedures and practices to manage knowledge within the organisation and among relevant stakeholders

protocols

Procedures may include:

accessible operating instructions

accessible user manuals

criteria established for selecting and filtering input to the system

related policies and procedures covering:

consultation, participation, communication, and written and verbal reporting

documentation

data collection, storage and retrieval

privacy and confidentiality

quality

staff, professional development, training, and coaching and mentoring

work organisation

templates for the collection of input to the system

Inputs may be:

electronic

paper-based

verbal

Relevant personnel may include:

managers, leaders, supervisors and coordinators

owners

staff, team members and colleagues