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Evidence Guide: BSBLDR401 - Communicate effectively as a workplace leader

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBLDR401 - Communicate effectively as a workplace leader

What evidence can you provide to prove your understanding of each of the following citeria?

Identify context for communication

  1. Identify reason and context for communication
  2. Identify persons relevant to the communication context
  3. Clarify specific environment and personnel factors that may impact on the success of the communication
  4. Identify and clearly understand the desired outcome of the communication
  5. Evaluate available methods of communication against their suitability for the specific communication requirements
  6. Identify potential barriers to effective communication and develop solutions to minimise impact
  7. Incorporate relevant business policies, procedures, regulations and legislation into communication processes
Identify reason and context for communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify persons relevant to the communication context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify specific environment and personnel factors that may impact on the success of the communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and clearly understand the desired outcome of the communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate available methods of communication against their suitability for the specific communication requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential barriers to effective communication and develop solutions to minimise impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incorporate relevant business policies, procedures, regulations and legislation into communication processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify message and engage communication

  1. Undertake communication using media and format relevant to the context
  2. Incorporate respectful and positive approaches to communications
  3. Employ two-way processes to ensure receipt and acknowledgement of message
  4. Seek feedback on communication processes from all parties
  5. Provide opportunities to clarify and confirm understanding
Undertake communication using media and format relevant to the context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incorporate respectful and positive approaches to communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Employ two-way processes to ensure receipt and acknowledgement of message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on communication processes from all parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide opportunities to clarify and confirm understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take follow-up actions

  1. Maintain record of the communication process and outcomes in line with enterprise policy and procedures
  2. Identify follow up actions and communicate to relevant persons
  3. Identify and incorporate opportunities to improve leadership communication processes
Maintain record of the communication process and outcomes in line with enterprise policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify follow up actions and communicate to relevant persons

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and incorporate opportunities to improve leadership communication processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify context for communication

1.1 Identify reason and context for communication

1.2 Identify persons relevant to the communication context

1.3 Clarify specific environment and personnel factors that may impact on the success of the communication

1.4 Identify and clearly understand the desired outcome of the communication

1.5 Evaluate available methods of communication against their suitability for the specific communication requirements

1.6 Identify potential barriers to effective communication and develop solutions to minimise impact

1.7 Incorporate relevant business policies, procedures, regulations and legislation into communication processes

2. Clarify message and engage communication

2.1 Undertake communication using media and format relevant to the context

2.2 Incorporate respectful and positive approaches to communications

2.3 Employ two-way processes to ensure receipt and acknowledgement of message

2.4 Seek feedback on communication processes from all parties

2.5 Provide opportunities to clarify and confirm understanding

3. Take follow-up actions

3.1 Maintain record of the communication process and outcomes in line with enterprise policy and procedures

3.2 Identify follow up actions and communicate to relevant persons

3.3 Identify and incorporate opportunities to improve leadership communication processes

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify context for communication

1.1 Identify reason and context for communication

1.2 Identify persons relevant to the communication context

1.3 Clarify specific environment and personnel factors that may impact on the success of the communication

1.4 Identify and clearly understand the desired outcome of the communication

1.5 Evaluate available methods of communication against their suitability for the specific communication requirements

1.6 Identify potential barriers to effective communication and develop solutions to minimise impact

1.7 Incorporate relevant business policies, procedures, regulations and legislation into communication processes

2. Clarify message and engage communication

2.1 Undertake communication using media and format relevant to the context

2.2 Incorporate respectful and positive approaches to communications

2.3 Employ two-way processes to ensure receipt and acknowledgement of message

2.4 Seek feedback on communication processes from all parties

2.5 Provide opportunities to clarify and confirm understanding

3. Take follow-up actions

3.1 Maintain record of the communication process and outcomes in line with enterprise policy and procedures

3.2 Identify follow up actions and communicate to relevant persons

3.3 Identify and incorporate opportunities to improve leadership communication processes