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Evidence Guide: BSBLDR402 - Lead effective workplace relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBLDR402 - Lead effective workplace relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Collect, analyse and communicate information and ideas

  1. Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
  2. Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
  3. Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
  4. Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
  5. Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop trust and confidence as leader

  1. Treat all internal and external contacts with integrity, respect and empathy
  2. 2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships
  3. Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
  4. 2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment
  5. 2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures
Treat all internal and external contacts with integrity, respect and empathy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain networks and relationships

  1. Use networks to identify and build relationships
  2. Use networks and other work relationships to provide identifiable benefits for the team and organisation
Use networks to identify and build relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use networks and other work relationships to provide identifiable benefits for the team and organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage difficulties into positive outcomes

  1. Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation
  2. Guide and support colleagues to resolve work difficulties
  3. Regularly review and improve workplace outcomes in consultation with relevant personnel
  4. 4.4 Manage poor work performance within the organisation's processes
  5. 4.5 Manage conflict constructively within the organisation's processes
Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Guide and support colleagues to resolve work difficulties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly review and improve workplace outcomes in consultation with relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

4.4 Manage poor work performance within the organisation's processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

4.5 Manage conflict constructively within the organisation's processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect, analyse and communicate information and ideas

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

2. Develop trust and confidence as leader

2.1 Treat all internal and external contacts with integrity, respect and empathy

2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment

2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures

3. Develop and maintain networks and relationships

3.1 Use networks to identify and build relationships

3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation

4. Manage difficulties into positive outcomes

4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation

4.2 Guide and support colleagues to resolve work difficulties

4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel

4.4 Manage poor work performance within the organisation's processes

4.5 Manage conflict constructively within the organisation's processes

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect, analyse and communicate information and ideas

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

2. Develop trust and confidence as leader

2.1 Treat all internal and external contacts with integrity, respect and empathy

2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment

2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures

3. Develop and maintain networks and relationships

3.1 Use networks to identify and build relationships

3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation

4. Manage difficulties into positive outcomes

4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation

4.2 Guide and support colleagues to resolve work difficulties

4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel

4.4 Manage poor work performance within the organisation's processes

4.5 Manage conflict constructively within the organisation's processes