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Evidence Guide: BSBLDR501 - Develop and use emotional intelligence

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBLDR501 - Develop and use emotional intelligence

What evidence can you provide to prove your understanding of each of the following citeria?

Identify the impact of own emotions on others in the workplace

  1. Identify own emotional strengths and weaknesses
  2. Identify personal stressors and own emotional states related to the workplace
  3. Develop awareness of own emotional triggers and use this awareness to enable control emotional responses
  4. Model workplace behaviours that demonstrate management of emotions
  5. Use self-reflection and feedback from others to improve development of own emotional intelligence
Identify own emotional strengths and weaknesses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify personal stressors and own emotional states related to the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop awareness of own emotional triggers and use this awareness to enable control emotional responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model workplace behaviours that demonstrate management of emotions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use self-reflection and feedback from others to improve development of own emotional intelligence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and appreciate the emotional strengths and weaknesses of others

  1. Respond to the emotional states of co-workers and assess emotional cues
  2. Identify the varying cultural expressions of emotions are utilise to respond to emotional cues in a diverse workforce
  3. Demonstrate flexibility and adaptability in dealing with others
  4. Take into account the emotions of others when making decisions
Respond to the emotional states of co-workers and assess emotional cues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the varying cultural expressions of emotions are utilise to respond to emotional cues in a diverse workforce

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate flexibility and adaptability in dealing with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take into account the emotions of others when making decisions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the development of emotional intelligence in others

  1. Provide opportunities for others to express their thoughts and feelings
  2. Assist others to understand the effect of their behaviour and emotions on others in the workplace
  3. Encourage the self-management of emotions in others
  4. Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes
Provide opportunities for others to express their thoughts and feelings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist others to understand the effect of their behaviour and emotions on others in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage the self-management of emotions in others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilise emotional intelligence to maximise team outcomes

  1. Encourage a positive emotional climate in the workplace
  2. Use the strengths of workgroup members to achieve workplace outcomes
Encourage a positive emotional climate in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use the strengths of workgroup members to achieve workplace outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the impact of own emotions on others in the workplace

1.1 Identify own emotional strengths and weaknesses

1.2 Identify personal stressors and own emotional states related to the workplace

1.3 Develop awareness of own emotional triggers and use this awareness to enable control emotional responses

1.4 Model workplace behaviours that demonstrate management of emotions

1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence

2. Recognise and appreciate the emotional strengths and weaknesses of others

2.1 Respond to the emotional states of co-workers and assess emotional cues

2.2 Identify the range of cultural expressions of emotions and respond appropriately

2.3 Demonstrate flexibility and adaptability in dealing with others

2.4 Take into account the emotions of others when making decisions

3. Promote the development of emotional intelligence in others

3.1 Provide opportunities for others to express their thoughts and feelings

3.2 Assist others to understand the effect of their behaviour and emotions on others in the workplace

3.3 Encourage the self-management of emotions in others

3.4 Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes

4. Utilise emotional intelligence to maximise team outcomes

4.1 Encourage a positive emotional climate in the workplace

4.2 Use the strengths of workgroup members to achieve workplace outcomes

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the impact of own emotions on others in the workplace

1.1 Identify own emotional strengths and weaknesses

1.2 Identify personal stressors and own emotional states related to the workplace

1.3 Develop awareness of own emotional triggers and use this awareness to enable control emotional responses

1.4 Model workplace behaviours that demonstrate management of emotions

1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence

2. Recognise and appreciate the emotional strengths and weaknesses of others

2.1 Respond to the emotional states of co-workers and assess emotional cues

2.2 Identify the range of cultural expressions of emotions and respond appropriately

2.3 Demonstrate flexibility and adaptability in dealing with others

2.4 Take into account the emotions of others when making decisions

3. Promote the development of emotional intelligence in others

3.1 Provide opportunities for others to express their thoughts and feelings

3.2 Assist others to understand the effect of their behaviour and emotions on others in the workplace

3.3 Encourage the self-management of emotions in others

3.4 Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes

4. Utilise emotional intelligence to maximise team outcomes

4.1 Encourage a positive emotional climate in the workplace

4.2 Use the strengths of workgroup members to achieve workplace outcomes

Evidence of the ability to:

identify own emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others

model behaviours that demonstrate management of emotions

recognise and respond to the emotional states of others

promote the development of emotional intelligence in others.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain emotional intelligence principles and strategies

describe the relationship between emotionally effective people and the attainment of business objectives

explain how to communicate with a diverse workforce which has varying cultural expressions of emotion

explain the use of emotional intelligence in the context of building workplace relationships.