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Evidence Guide: BSBLDR503 - Communicate with influence

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBLDR503 - Communicate with influence

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate clearly

  1. Confirm the authority or mandate to present business views or position
  2. Respect protocols and confidentiality of information
  3. Clarify the audience information needs and prepare a position
  4. Use language that is appropriate for the audience
  5. Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views
  6. Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood
Confirm the authority or mandate to present business views or position

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respect protocols and confidentiality of information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify the audience information needs and prepare a position

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use language that is appropriate for the audience

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Present and negotiate persuasively

  1. Identify key individuals and target groups for their value to advance the business interests
  2. Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others
  3. Respect values, concerns and views of others and keep lines of communication open
  4. Acknowledge differences of opinion to encourage the rigorous examination of all options
  5. Use a variety of communication styles to present business positions to best effect
  6. Seek mutually beneficial solutions by establishing areas of common ground and potential compromise
  7. Keep negotiations focused on key issues and moving forward towards a final resolution
  8. Adhere to agreements in order to maintain the credibility and trust of others
Identify key individuals and target groups for their value to advance the business interests

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respect values, concerns and views of others and keep lines of communication open

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Acknowledge differences of opinion to encourage the rigorous examination of all options

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use a variety of communication styles to present business positions to best effect

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek mutually beneficial solutions by establishing areas of common ground and potential compromise

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Keep negotiations focused on key issues and moving forward towards a final resolution

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Adhere to agreements in order to maintain the credibility and trust of others

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Participate in and lead, meetings effectively

  1. Identify the need for meetings and program meetings in response to the need
  2. Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order
  3. Prepare summaries of key issues and possible options disseminated in advance
  4. Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise
  5. Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required
Identify the need for meetings and program meetings in response to the need

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare summaries of key issues and possible options disseminated in advance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make presentations at meetings, forums and conferences

  1. Select appropriate forums to present business positions to best effect
  2. Obtain reliable information and advice to prepare appropriate presentations.
  3. Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience
  4. Respond to questions openly and honestly
Select appropriate forums to present business positions to best effect

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain reliable information and advice to prepare appropriate presentations.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to questions openly and honestly

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate clearly

1.1 Confirm the authority or mandate to present business views or position

1.2 Respect protocols and confidentiality of information

1.3 Clarify the audience information needs and prepare a position

1.4 Use language that is appropriate for the audience

1.5 Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views

1.6 Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood

2. Present and negotiate persuasively

2.1 Identify key individuals and target groups for their value to advance the business interests

2.2 Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others

2.3 Respect values, concerns and views of others and keep lines of communication open

2.4 Acknowledge differences of opinion to encourage the rigorous examination of all options

2.5 Use a variety of communication styles to present business positions to best effect

2.6 Seek mutually beneficial solutions by establishing areas of common ground and potential compromise

2.7 Keep negotiations focused on key issues and moving forward towards a final resolution

2.8 Adhere to agreements in order to maintain the credibility and trust of others

3. Participate in and lead, meetings effectively

3.1 Identify the need for meetings and program meetings in response to the need

3.2 Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order

3.3 Prepare summaries of key issues and possible options disseminated in advance

3.4 Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise

3.5 Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required

4. Make presentations at meetings, forums and conferences

4.1 Select appropriate forums to present business positions to best effect

4.2 Obtain reliable information and advice to prepare appropriate presentations.

4.3 Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience

4.4 Respond to questions openly and honestly

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate clearly

1.1 Confirm the authority or mandate to present business views or position

1.2 Respect protocols and confidentiality of information

1.3 Clarify the audience information needs and prepare a position

1.4 Use language that is appropriate for the audience

1.5 Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views

1.6 Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood

2. Present and negotiate persuasively

2.1 Identify key individuals and target groups for their value to advance the business interests

2.2 Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others

2.3 Respect values, concerns and views of others and keep lines of communication open

2.4 Acknowledge differences of opinion to encourage the rigorous examination of all options

2.5 Use a variety of communication styles to present business positions to best effect

2.6 Seek mutually beneficial solutions by establishing areas of common ground and potential compromise

2.7 Keep negotiations focused on key issues and moving forward towards a final resolution

2.8 Adhere to agreements in order to maintain the credibility and trust of others

3. Participate in and lead, meetings effectively

3.1 Identify the need for meetings and program meetings in response to the need

3.2 Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order

3.3 Prepare summaries of key issues and possible options disseminated in advance

3.4 Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise

3.5 Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required

4. Make presentations at meetings, forums and conferences

4.1 Select appropriate forums to present business positions to best effect

4.2 Obtain reliable information and advice to prepare appropriate presentations.

4.3 Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience

4.4 Respond to questions openly and honestly