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Evidence Guide: BSBLIB404 - Use integrated library management systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBLIB404 - Use integrated library management systems

What evidence can you provide to prove your understanding of each of the following citeria?

Create records in the ILMS

  1. Develop an understanding of basic functions of an ILMS, including interrelation of different modules
  2. Register new borrowers on the automated circulation system according to organisational and system guidelines
  3. Process an acquisition by creating a record in the acquisition module
  4. Generate an interlibrary loan request by creating a request through the ILMS
Develop an understanding of basic functions of an ILMS, including interrelation of different modules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Register new borrowers on the automated circulation system according to organisational and system guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process an acquisition by creating a record in the acquisition module

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Generate an interlibrary loan request by creating a request through the ILMS

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customer support in relation to circulation and lending

  1. Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems
  2. Process loan and return transactions according to organisational policies and procedures, including security procedures
  3. Follow safe work practices when performing circulation and lending services
  4. Manage competing demands for services according to customer service standards
  5. Resolve customer enquiries and complaints within scope of own job role
  6. Refer complex customer queries and complaints to relevant personnel
  7. Provide information on range of services which may incur costs, including pre-paid services
  8. Process financial transactions
Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process loan and return transactions according to organisational policies and procedures, including security procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow safe work practices when performing circulation and lending services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage competing demands for services according to customer service standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve customer enquiries and complaints within scope of own job role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer complex customer queries and complaints to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information on range of services which may incur costs, including pre-paid services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process financial transactions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use online catalogues to assist customers

  1. Use basic search features of online catalogues to provide current and accurate information to customers
  2. Use online catalogues to assist customers in locating information resources in library collections
  3. Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers
Use basic search features of online catalogues to provide current and accurate information to customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use online catalogues to assist customers in locating information resources in library collections

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain knowledge of ILMS trends and emerging technologies

  1. Source information about current industry trends and emerging technologies in relation to ILMS
  2. Provide information to colleagues in relation to add-on library automation software and hardware
Source information about current industry trends and emerging technologies in relation to ILMS

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to colleagues in relation to add-on library automation software and hardware

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Create records in the ILMS

1.1 Develop an understanding of basic functions of an ILMS, including interrelation of different modules

1.2 Register new borrowers on the automated circulation system according to organisational and system guidelines

1.3 Process an acquisition by creating a record in the acquisition module

1.4 Generate an interlibrary loan request by creating a request through the ILMS

2 Provide customer support in relation to circulation and lending

2.1 Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems

2.2 Process loan and return transactions according to organisational policies and procedures, including security procedures

2.3 Follow safe work practices when performing circulation and lending services

2.4 Manage competing demands for services according to customer service standards

2.5 Resolve customer enquiries and complaints within scope of own job role

2.6 Refer complex customer queries and complaints to relevant personnel

2.7 Provide information on range of services which may incur costs, including pre-paid services

2.8 Process financial transactions

3 Use online catalogues to assist customers

3.1 Use basic search features of online catalogues to provide current and accurate information to customers

3.2 Use online catalogues to assist customers in locating information resources in library collections

3.3 Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers

4 Maintain knowledge of ILMS trends and emerging technologies

4.1 Source information about current industry trends and emerging technologies in relation to ILMS

4.2 Provide information to colleagues in relation to add-on library automation software and hardware

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Create records in the ILMS

1.1 Develop an understanding of basic functions of an ILMS, including interrelation of different modules

1.2 Register new borrowers on the automated circulation system according to organisational and system guidelines

1.3 Process an acquisition by creating a record in the acquisition module

1.4 Generate an interlibrary loan request by creating a request through the ILMS

2 Provide customer support in relation to circulation and lending

2.1 Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems

2.2 Process loan and return transactions according to organisational policies and procedures, including security procedures

2.3 Follow safe work practices when performing circulation and lending services

2.4 Manage competing demands for services according to customer service standards

2.5 Resolve customer enquiries and complaints within scope of own job role

2.6 Refer complex customer queries and complaints to relevant personnel

2.7 Provide information on range of services which may incur costs, including pre-paid services

2.8 Process financial transactions

3 Use online catalogues to assist customers

3.1 Use basic search features of online catalogues to provide current and accurate information to customers

3.2 Use online catalogues to assist customers in locating information resources in library collections

3.3 Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers

4 Maintain knowledge of ILMS trends and emerging technologies

4.1 Source information about current industry trends and emerging technologies in relation to ILMS

4.2 Provide information to colleagues in relation to add-on library automation software and hardware

Evidence of the ability to:

use integrated library management systems (ILMS) to:

process loans and returns within required time constraints according to procedures

conduct basic online catalogue searches

assist customers find information using ILMS functions

create records in acquisitions module

generate interlibrary loans

maintain knowledge of trends and emerging technologies affecting ILMS

demonstrate provision of customer support, including resolution of customer enquiries and complaints.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe basic functions of ILMS

provide examples demonstrating the interrelation of different modules in the ILMS

describe and illustrate interrelation between different functions of an automated library management system, including cataloguing, circulation, and acquisitions modules

describe basic features of online catalogues

describe basic features of automated circulation systems, including selfcharging systems and associated technologies

discuss application of organisational policies and procedures in relation to:

lending

interlibrary loans

security

financial transactions

customer service

processing loans and returns

circulation services

identify safe work practices relating to using an ILMS.