NTISthis.com

Evidence Guide: BSBLIB406 - Obtain information from external and networked sources

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBLIB406 - Obtain information from external and networked sources

What evidence can you provide to prove your understanding of each of the following citeria?

Determine customer information needs

  1. Determine and confirm exact nature of information needs with customer
  2. Discuss options for satisfying requests with customer, taking into account any specific requirements
  3. Where appropriate, keep customer informed of delivery progress
  4. Recommend alternative options to fulfil customer information needs as required
Determine and confirm exact nature of information needs with customer

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss options for satisfying requests with customer, taking into account any specific requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Where appropriate, keep customer informed of delivery progress

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recommend alternative options to fulfil customer information needs as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify details of required information resources

  1. Verify bibliographic and other relevant details sufficient to locate required information resources
  2. Check availability of required information from external or networked sources
Verify bibliographic and other relevant details sufficient to locate required information resources

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check availability of required information from external or networked sources

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Search external and networked sources

  1. Complete information search based on knowledge of appropriate external and networked sources
  2. Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases
  3. Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information
  4. Seek assistance from colleagues to locate unusual or difficult to locate information
Complete information search based on knowledge of appropriate external and networked sources

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek assistance from colleagues to locate unusual or difficult to locate information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain and return information

  1. Complete and despatch requests to external sources using organisational standards, systems and procedures
  2. Monitor requests to external sources and follow-up as required
  3. Check condition of information resources received from external sources and confirm they meet customer needs
  4. Monitor receipt of electronic documents and present to customers using approved delivery methods
  5. Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents
  6. Take action to recall material, where required, and return to provider in the required condition
  7. Inform provider of difficulties in relation to return of material and take action
Complete and despatch requests to external sources using organisational standards, systems and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor requests to external sources and follow-up as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check condition of information resources received from external sources and confirm they meet customer needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor receipt of electronic documents and present to customers using approved delivery methods

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take action to recall material, where required, and return to provider in the required condition

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Inform provider of difficulties in relation to return of material and take action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine customer information needs

1.1 Determine and confirm exact nature of information needs with customer

1.2 Discuss options for satisfying requests with customer, taking into account any specific requirements

1.3 Where appropriate, keep customer informed of delivery progress

1.4 Recommend alternative options to fulfil customer information needs as required

2 Clarify details of required information resources

2.1 Verify bibliographic and other relevant details sufficient to locate required information resources

2.2 Check availability of required information from external or networked sources

3 Search external and networked sources

3.1 Complete information search based on knowledge of appropriate external and networked sources

3.2 Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases

3.3 Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information

3.4 Seek assistance from colleagues to locate unusual or difficult to locate information

4 Obtain and return information

4.1 Complete and despatch requests to external sources using organisational standards, systems and procedures

4.2 Monitor requests to external sources and follow-up as required

4.3 Check condition of information resources received from external sources and confirm they meet customer needs

4.4 Monitor receipt of electronic documents and present to customers using approved delivery methods

4.5 Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents

4.6 Take action to recall material, where required, and return to provider in the required condition

4.7 Inform provider of difficulties in relation to return of material and take action

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Determine customer information needs

1.1 Determine and confirm exact nature of information needs with customer

1.2 Discuss options for satisfying requests with customer, taking into account any specific requirements

1.3 Where appropriate, keep customer informed of delivery progress

1.4 Recommend alternative options to fulfil customer information needs as required

2 Clarify details of required information resources

2.1 Verify bibliographic and other relevant details sufficient to locate required information resources

2.2 Check availability of required information from external or networked sources

3 Search external and networked sources

3.1 Complete information search based on knowledge of appropriate external and networked sources

3.2 Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases

3.3 Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information

3.4 Seek assistance from colleagues to locate unusual or difficult to locate information

4 Obtain and return information

4.1 Complete and despatch requests to external sources using organisational standards, systems and procedures

4.2 Monitor requests to external sources and follow-up as required

4.3 Check condition of information resources received from external sources and confirm they meet customer needs

4.4 Monitor receipt of electronic documents and present to customers using approved delivery methods

4.5 Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents

4.6 Take action to recall material, where required, and return to provider in the required condition

4.7 Inform provider of difficulties in relation to return of material and take action

Evidence of the ability to:

communicate effectively and efficiently with customers

apply well-developed information literacy skills

use external sources and bibliographic tools, including electronic sources, to obtain different types of information

search external sources effectively to meet a range of different information needs.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe components of bibliographic records

identify and discuss copyright, moral rights and intellectual property legislation and issues of interlibrary loans and document supply

evaluate document delivery services and options, including for electronic formats

identify external sources of information

analyse information services networks that facilitate access to external sources

locate and reference interlibrary lending policies and standards, such as the Australian Interlibrary Resource Sharing (ILRS) code

evaluate range of available information sources for print and electronic materials

evaluate range of available interlibrary lending networks and document delivery services and organisations

discuss and compare search strategies for external and networked sources.