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Evidence Guide: BSBLIB512 - Develop and maintain community and stakeholder relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBLIB512 - Develop and maintain community and stakeholder relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Plan stakeholder consultation

  1. Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues
  2. Identify key stakeholders, their representatives and ways to establish and maintain links
  3. Research and maintain a collection of current relevant information on stakeholders
  4. Check organisational plans for appropriate reference to interaction with stakeholders
  5. Ensure planning takes account of relevant internal and external factors
Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key stakeholders, their representatives and ways to establish and maintain links

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and maintain a collection of current relevant information on stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check organisational plans for appropriate reference to interaction with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure planning takes account of relevant internal and external factors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish productive stakeholder relationships

  1. Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation
  2. Identify and assess strategies for formal links between own organisation and key stakeholders
  3. Implement strategies likely to be successful in establishing productive relationships with stakeholders
  4. Determine purpose and parameters of specific consultations, and brief participants accordingly
  5. Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner
  6. Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues
Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and assess strategies for formal links between own organisation and key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement strategies likely to be successful in establishing productive relationships with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine purpose and parameters of specific consultations, and brief participants accordingly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent organisation to local community

  1. Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness
  2. Promote organisation to external bodies that have a stake in its role, funding and operations
Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote organisation to external bodies that have a stake in its role, funding and operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan stakeholder consultation

1.1 Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues

1.2 Identify key stakeholders, their representatives and ways to establish and maintain links

1.3 Research and maintain a collection of current relevant information on stakeholders

1.4 Check organisational plans for appropriate reference to interaction with stakeholders

1.5 Ensure planning takes account of relevant internal and external factors

2 Establish productive stakeholder relationships

2.1 Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation

2.2 Identify and assess strategies for formal links between own organisation and key stakeholders

2.3 Implement strategies likely to be successful in establishing productive relationships with stakeholders

2.4 Determine purpose and parameters of specific consultations, and brief participants accordingly

2.5 Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner

2.6 Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues

3 Represent organisation to local community

3.1 Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness

3.2 Promote organisation to external bodies that have a stake in its role, funding and operations

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan stakeholder consultation

1.1 Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues

1.2 Identify key stakeholders, their representatives and ways to establish and maintain links

1.3 Research and maintain a collection of current relevant information on stakeholders

1.4 Check organisational plans for appropriate reference to interaction with stakeholders

1.5 Ensure planning takes account of relevant internal and external factors

2 Establish productive stakeholder relationships

2.1 Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation

2.2 Identify and assess strategies for formal links between own organisation and key stakeholders

2.3 Implement strategies likely to be successful in establishing productive relationships with stakeholders

2.4 Determine purpose and parameters of specific consultations, and brief participants accordingly

2.5 Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner

2.6 Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues

3 Represent organisation to local community

3.1 Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness

3.2 Promote organisation to external bodies that have a stake in its role, funding and operations

Evidence of the ability to:

proactively develop, establish and maintain relationships with stakeholders in ways that support the needs of own organisation

facilitate effective consultation with a broad range of stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe role and nature of promotion, advocacy and networks in the library and information and museums and galleries sectors

explain nature and range of stakeholder groups, including special needs and cultural considerations

identify features, costs and benefits of different consultation mechanisms

describe networking techniques and strategies

describe planning and organisational techniques for community consultations

outline legal issues relevant to community/stakeholder consultation, including relevant health and safety requirements

outline governance obligations associated with the organisation and its stakeholders.