NTISthis.com

Evidence Guide: BSBMGT403 - Implement continuous improvement

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBMGT403 - Implement continuous improvement

What evidence can you provide to prove your understanding of each of the following citeria?

Implement continuous improvement systems and processes

  1. Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative
  2. Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback
  3. Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes
Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review performance

  1. Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved
  2. Improve customer service through continuous improvement techniques and processes
  3. Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation
Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve customer service through continuous improvement techniques and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide opportunities for further improvement

  1. Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan
  2. Document work performance to aid the identification of further opportunities for improvement
  3. Manage records, reports and recommendations for improvement within the organisation’s systems and processes
Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document work performance to aid the identification of further opportunities for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage records, reports and recommendations for improvement within the organisation’s systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement continuous improvement systems and processes

1.1 Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback

1.3 Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes

2. Monitor and review performance

2.1 Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved

2.2 Improve customer service through continuous improvement techniques and processes

2.3 Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation

3. Provide opportunities for further improvement

3.1 Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan

3.2 Document work performance to aid the identification of further opportunities for improvement

3.3 Manage records, reports and recommendations for improvement within the organisation’s systems and processes

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement continuous improvement systems and processes

1.1 Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback

1.3 Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes

2. Monitor and review performance

2.1 Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved

2.2 Improve customer service through continuous improvement techniques and processes

2.3 Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation

3. Provide opportunities for further improvement

3.1 Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan

3.2 Document work performance to aid the identification of further opportunities for improvement

3.3 Manage records, reports and recommendations for improvement within the organisation’s systems and processes