The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Direct evidence of the performance management processes being undertaken is essential in the assessment of this unit, including the linking of performance indictors to the allocation of work and assessment of performance against performance standards
Workplace coaching (informal feedback) coupled with formal performance feedback, resulting in performance improvement
OHS considerations may include:
establishment and maintenance of OHS training, records, induction processes
performance against OHS legislation and organisation's OHS system, especially policies, procedures and work instructions
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas.
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Relevant awards and certified agreements
Performance measurement systems utilised within the organisation
Key result areas of the organisation
Human resource specialist assistance available
Organisational plans and objectives (strategic, tactical and operational)
Human resource planning
All legislation relevant to the organisation which impacts on people performance (including EEO and anti discrimination laws)
Organisational support services for employees (external and internal)
Unfair dismissal rules and due process
Staff development strategies
Underpinning Skills
Communication/consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input
Performance measurement skills to develop and manage key performance indicators
Risk management skills to analyse, identify and develop mitigation strategies for identified risks
Coaching and training skills to remediate any under-performance present in the work group or individuals
Counselling/interviewing skills to conduct formal performance feedback sessions including counselling and disciplinary interviews where required
Evaluative skills to review and improve performance management systems
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to provide feedback
Communicating ideas and information (Level 3) - to ensure that expectations are clearly understood
Planning and organising activities (Level 3) - to undertake risk analysis
Working with teams and others (Level 3) - to assess performance
Using mathematical ideas and techniques (Level 2) - to measure performance
Solving problems (Level 3) - to facilitate improvement where under-performance occurs
Using technology (Level 2) - to support the performance management systems
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Direct evidence of the performance management processes being undertaken is essential in the assessment of this unit, including the linking of performance indictors to the allocation of work and assessment of performance against performance standards
Workplace coaching (informal feedback) coupled with formal performance feedback, resulting in performance improvement
OHS considerations may include:
establishment and maintenance of OHS training, records, induction processes
performance against OHS legislation and organisation's OHS system, especially policies, procedures and work instructions
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas.
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Relevant awards and certified agreements
Performance measurement systems utilised within the organisation
Key result areas of the organisation
Human resource specialist assistance available
Organisational plans and objectives (strategic, tactical and operational)
Human resource planning
All legislation relevant to the organisation which impacts on people performance (including EEO and anti discrimination laws)
Organisational support services for employees (external and internal)
Unfair dismissal rules and due process
Staff development strategies
Underpinning Skills
Communication/consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input
Performance measurement skills to develop and manage key performance indicators
Risk management skills to analyse, identify and develop mitigation strategies for identified risks
Coaching and training skills to remediate any under-performance present in the work group or individuals
Counselling/interviewing skills to conduct formal performance feedback sessions including counselling and disciplinary interviews where required
Evaluative skills to review and improve performance management systems
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to provide feedback
Communicating ideas and information (Level 3) - to ensure that expectations are clearly understood
Planning and organising activities (Level 3) - to undertake risk analysis
Working with teams and others (Level 3) - to assess performance
Using mathematical ideas and techniques (Level 2) - to measure performance
Solving problems (Level 3) - to facilitate improvement where under-performance occurs
Using technology (Level 2) - to support the performance management systems
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies