The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
The evidence must cover the translation of the plans previously developed, into workable activities or projects
There must be evidence of a systematic value chain analysis of all of the support activities of the business and the outcomes of that analysis being translated into action
Evidence of risk management and evaluation of performance leading to effective remediation also needs to be present
OHS considerations may include:
review of OHS records and performance management measures
establishment and maintenance of OHS risk management approaches
systemic use of hierarchy of control measures
establishment and maintenance of OHS systems for project management
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of specialised knowledge with depth in some areas.
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Strategic planning
All legislation relevant to the organisation's operation
Critical path/PERT methodology
Relevant industrial awards and agreements
Electronic commerce systems
Consultative methods and processes
Performance measurement and benchmarking methodology
Operations management
High reliability organisational concepts
Energy management
Capital investment evaluative methodology including NPV and ROI
Underpinning Skills
Analytical and evaluative skills to assess supply chain performance
Performance measurement skills to develop and manage key performance indicators
Planning and co-ordination skills to ensure the people resources and equipment work in a functional manner to achieve optimum results
Communication/consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input
Project management skills to ensure project objectives, outcomes and outputs are delivered on time, within budget, and incident free
Communication and report writing skills to keep all internal customers informed of activities and developments
Systems analysis and design skills to ensure that system outputs meet tactical/operational objectives and measure performance in a timely way
Coaching and training skills to remediate any under-performance present in the work group or individuals
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to ensure plans in place meet all quality requirements
Communicating ideas and information (Level 3) - to ensure that all appropriate individuals understand the plans and systems
Planning and organising activities (Level 3) - to review systems and processes to achieve continuous improvement
Working with teams and others (Level 3) - to ensure that they are pro-active in the management of the operations
Using mathematical ideas and techniques (Level 2) - to analyse system/product failures
Solving problems (Level 3) - to eliminate any negative variances to the plan
Using technology (Level 2) - to improve system processes and work methods wherever appropriate
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
The evidence must cover the translation of the plans previously developed, into workable activities or projects
There must be evidence of a systematic value chain analysis of all of the support activities of the business and the outcomes of that analysis being translated into action
Evidence of risk management and evaluation of performance leading to effective remediation also needs to be present
OHS considerations may include:
review of OHS records and performance management measures
establishment and maintenance of OHS risk management approaches
systemic use of hierarchy of control measures
establishment and maintenance of OHS systems for project management
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of specialised knowledge with depth in some areas.
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Strategic planning
All legislation relevant to the organisation's operation
Critical path/PERT methodology
Relevant industrial awards and agreements
Electronic commerce systems
Consultative methods and processes
Performance measurement and benchmarking methodology
Operations management
High reliability organisational concepts
Energy management
Capital investment evaluative methodology including NPV and ROI
Underpinning Skills
Analytical and evaluative skills to assess supply chain performance
Performance measurement skills to develop and manage key performance indicators
Planning and co-ordination skills to ensure the people resources and equipment work in a functional manner to achieve optimum results
Communication/consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input
Project management skills to ensure project objectives, outcomes and outputs are delivered on time, within budget, and incident free
Communication and report writing skills to keep all internal customers informed of activities and developments
Systems analysis and design skills to ensure that system outputs meet tactical/operational objectives and measure performance in a timely way
Coaching and training skills to remediate any under-performance present in the work group or individuals
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to ensure plans in place meet all quality requirements
Communicating ideas and information (Level 3) - to ensure that all appropriate individuals understand the plans and systems
Planning and organising activities (Level 3) - to review systems and processes to achieve continuous improvement
Working with teams and others (Level 3) - to ensure that they are pro-active in the management of the operations
Using mathematical ideas and techniques (Level 2) - to analyse system/product failures
Solving problems (Level 3) - to eliminate any negative variances to the plan
Using technology (Level 2) - to improve system processes and work methods wherever appropriate
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies