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Evidence Guide: BSBOHS305B - Contribute to OHS issue resolution

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBOHS305B - Contribute to OHS issue resolution

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for resolution about OHS issues

  1. Apply knowledge of relevant OHS laws and workplace policies and procedures to the OHS resolution process in the workplace
  2. Identify, clarify and record OHS issues prior to commencement of issue resolution meetings
  3. Undertake preparations to plan how OHS issues will be resolved
  4. Identify and remove any obstacles that prevent OHS issue discussion in the workplace
Apply knowledge of relevant OHS laws and workplace policies and procedures to the OHS resolution process in the workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify, clarify and record OHS issues prior to commencement of issue resolution meetings

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Undertake preparations to plan how OHS issues will be resolved

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and remove any obstacles that prevent OHS issue discussion in the workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Contribute to the resolution of OHS issues

  1. Provide support and advice to employees about issue resolution tools, techniques and strategies that can be used to resolve OHS issues
  2. Participate in the issue resolution process
  3. Provide support and advice where appropriate to resolve any conflict or disagreement arising from the issue resolution process according to workplace procedures
  4. Contact external bodies to initiate OHS dispute resolution processes where appropriate
Provide support and advice to employees about issue resolution tools, techniques and strategies that can be used to resolve OHS issues

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Participate in the issue resolution process

Completed
Date:

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Evidence:

 

 

 

 

 

 

 

Provide support and advice where appropriate to resolve any conflict or disagreement arising from the issue resolution process according to workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Contact external bodies to initiate OHS dispute resolution processes where appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Effectively communicate outcomes of OHS issue resolution process

  1. Research the communication needs of stakeholders
  2. Communicate issue resolution findings to stakeholders through a variety of formal and informal methods
  3. Establish and maintain records of OHS issue resolution actions and outcomes
Research the communication needs of stakeholders

Completed
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Communicate issue resolution findings to stakeholders through a variety of formal and informal methods

Completed
Date:

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Evidence:

 

 

 

 

 

 

 

Establish and maintain records of OHS issue resolution actions and outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

contribution to the resolution of workplace OHS issues in accordance with OHS legislation, and workplace policies and procedures

knowledge of relevant state/territory and commonwealth OHS legislation, codes of practice, standards and guidance material.

Context of and specific resources for assessment

Assessment must ensure:

access to relevant information on compliance requirements such as:

organisational policies, standard operating procedures, procedures and plans

relevant legislation, regulations, licensing requirements, codes of practice, standards

access to relevant internal and external data files

access to appropriate computer resources needed to identify and rectify breaches in compliance requirements.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

assessment of documentation completed when contributing to OHS issue resolution

demonstration of the application of issue resolution techniques

direct questioning combined with review of portfolios of evidence and third party reports of on-the-job performance by the candidate

oral or written questioning to assess knowledge of types of issue resolution tools, techniques and strategies

review of records of OHS issue resolution actions and outcomes.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other OHS units.

Required Skills and Knowledge

Required skills

culturally appropriate communication skills to consult and present OHS issues to people from diverse backgrounds and people with diverse abilities

presentation and facilitation skills to represent employees' views on OHS issues

information management skills to store and retrieve relevant documents.

Required knowledge

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

internal and external sources of OHS information and data

legislative requirements for OHS information provision, data collection, consultation and reporting

organisational culture as it impacts on the workgroup

organisational policies and procedures for OHS agreements

organisational skills to run meetings effectively

relevant state/territory and commonwealth OHS legislation, codes of practice, standards and guidance material

roles and responsibilities of personnel under OHS legislation

types of issue resolution tools, techniques and strategies.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Preparations may include:

considering the expected response of other parties to proposals

contributing to the development of an alternative proposal

contributing to the selection of tactics, tools and approaches to be used in issue resolution

determining desired outcomes of the issue resolution process

determining with whom the issues should be raised

following policy processes

formulating a proposal to achieve a desired outcome

gathering information on OHS issues

preparing the physical environment in which issue resolution meetings will take place

reading any supporting documentation associated with the OHS issues

Support and advice may include:

accompanying employees when investigations are being conducted by employers/external investigators

engaging the advice of:

external consultants

OHS specialists

other health and safety representatives

unions

workplace assessors with experience in language or disability issues

explaining the results of inspections to employees, safety representatives or OHS committee members

holding formal meetings with relevant others

holding informal discussions with relevant others

interpreting information about OHS inspections to relevant others

providing written summaries, letters, emails, minutes and reports on issue resolution action plans and outcomes

Issue resolution tools, techniques, and strategies may include:

anticipating possible outcomes of issue resolution meetings

considering what other parties perceive to be the issues, problems and goals requiring resolution

contributing to identifying appropriate mediation processes and personnel if required

establishing wants and needs from the issue resolution process

gathering information about the decision making authority of people involved in the issue resolution process

gathering knowledge and conducting research to clearly define the issues, problems and goals of issue resolution meetings

recording facts about issues

tabling proposals and solutions at issue resolution meetings

using active listening and responding techniques during issue resolution meetings

working out areas of agreement with parties participating in the issue resolution process

External bodies may include:

dispute resolution commissions

statutory OHS investigative bodies within the relevant jurisdiction

unions

Formal and informal methods may include:

giving presentations

participating in group and individual meetings

presenting issue resolution findings to the OHS committee

providing written summaries, letters, emails, memos, minutes and reports

using interpreters and translators

Records of OHS issue resolution actions may include:

audit and inspection records

meeting minutes

risk registers

written summaries, letters, emails, minutes and reports on issue resolution action plans