The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Initiate interpersonal communication with clients
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Identify and use preferred client communication styles and methods Completed |
Evidence:
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Establish rapport with clients using verbal and nonverbal communication processes Completed |
Evidence:
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Investigate and act upon opportunities to offer positive feedback to clients Completed |
Evidence:
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Use open questions to promote twoway communication Completed |
Evidence:
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Identify and act upon potential barriers to effective communication with clients Completed |
Evidence:
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Initiate communication processes which relate to client needs, preferences and expectations Completed |
Evidence:
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Establish client relationship management strategies
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Develop client loyalty objectives focusing on the development of long term business partnerships Completed |
Evidence:
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Assess client profile information to determine approach Completed |
Evidence:
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Develop client loyalty strategies to attract and retain clients in accordance with the business strategy Completed |
Evidence:
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Identify and apply client care and client service standards Completed |
Evidence:
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Maintain and improve ongoing relationships with clients
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Develop strategies to obtain ongoing feedback from clients to monitor satisfaction levels Completed |
Evidence:
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Develop strategies to elicit feedback which provide information in a form that can be used to improve relationships with clients Completed |
Evidence:
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Obtain feedback to develop and implement strategies which maintain and improve relationships with clients Completed |
Evidence:
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Build and maintain networks
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Allocate time to establish and maintain business contacts Completed |
Evidence:
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Participate in business associations and/or professional development activities to establish and maintain a network of support for the business and to enhance personal knowledge of the market Completed |
Evidence:
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Establish communication channels to exchange information and ideas Completed |
Evidence:
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Provide, seek and verify information to the network Completed |
Evidence:
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