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Evidence Guide: BSBRES402A - Research, locate and provide legal and other information in response to requests

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBRES402A - Research, locate and provide legal and other information in response to requests

What evidence can you provide to prove your understanding of each of the following citeria?

Receive and process a request for information

  1. Document request using appropriate recording system
  2. Confirm client identity and/or other party's right to receive information
  3. Clarify client needs and establish relevant criteria in consultation with designated person to ensure client needs are met
  4. Research and identify appropriate response methods and format
  5. Forward request for information to others where appropriate
Document request using appropriate recording system

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Confirm client identity and/or other party's right to receive information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify client needs and establish relevant criteria in consultation with designated person to ensure client needs are met

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research and identify appropriate response methods and format

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Forward request for information to others where appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify information source/s

  1. Identify and research relevant sources and locations of information
  2. Obtain access to identified sources
  3. Resolve problems with accessing information promptly and efficiently
Identify and research relevant sources and locations of information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain access to identified sources

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Resolve problems with accessing information promptly and efficiently

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organise self or other person to extract information

  1. Locate and extract information relevant to the particular request
  2. Discuss and implement resolutions to problems in accessing information with designated person where appropriate
  3. Copy extracted information in accordance with firm's security and confidentiality procedures
  4. Maintain integrity of contents/information
Locate and extract information relevant to the particular request

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss and implement resolutions to problems in accessing information with designated person where appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Copy extracted information in accordance with firm's security and confidentiality procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain integrity of contents/information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure information meets request

  1. Analyse, evaluate and edit extracted information to fit client needs
  2. Combine different types of information, where appropriate, to provide a response to a request
Analyse, evaluate and edit extracted information to fit client needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Combine different types of information, where appropriate, to provide a response to a request

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Compose report/correspondence

  1. Develop report/correspondence plan and synopsis
  2. Write report/correspondence using clear and concise language
  3. Check spelling, punctuation, grammar and amend where necessary
Develop report/correspondence plan and synopsis

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Write report/correspondence using clear and concise language

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check spelling, punctuation, grammar and amend where necessary

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organise self or other person to format report/ correspondence

  1. Format report/correspondence according to enterprise requirements
  2. Check report/correspondence for accuracy and to ensure that intended meaning is readily understood by recipient and that it conforms with firm's policies and procedures
Format report/correspondence according to enterprise requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check report/correspondence for accuracy and to ensure that intended meaning is readily understood by recipient and that it conforms with firm's policies and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Finalise report/ correspondence

  1. Arrange review and sign off of report/ correspondence with designated person within designated time lines
  2. Apply firm's information recording procedures
  3. Forward report/correspondence to client
Arrange review and sign off of report/ correspondence with designated person within designated time lines

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply firm's information recording procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Forward report/correspondence to client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

locating and providing appropriate information, which meets client needs, in required format

adhering to relevant codes of practice, in particular those relating to privacy and confidentiality

providing materials which meet firm's policies and procedures

knowledge of relevant legislation, rules, regulations, codes of practice and research resources.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to appropriate legislation and regulations relevant to common legal matters

access to workplace manuals and reference materials such as company policy, procedural manuals and checklists

access to list of relevant sources of documentation and sample forms

access to background information on courts, their jurisdiction and behavioural requirements

access to appropriate technology such as computers with relevant software

access to appropriate texts and to people with expert knowledge such as legal practitioners

access to appropriate legislation and regulations relevant to common legal matters, such as that which is accessible via:

http://www.law.gov.au

http://www.ag.gov.au

http://www.austlii.edu.au/

http://www.australia.gov.au/states-territories

http://www.act.gov.au

http://www.nsw.gov.au

http://www.nt.gov.au

http://www.qld.gov.au

http://www.sa.gov.au

http://www.tas.gov.au

http://www.vic.gov.au

http://www.wa.gov.au.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

demonstration of techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of report/correspondence compiled in response to client request and the formatting of the report/correspondence

evaluation of how firm's information recording procedures have been applied

oral or written questioning to assess knowledge of accepted codes of practice relevant to the workplace.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBLEG412A Interpret and apply legislation

BSBRES403A Research legal processes

other legal services administration units or general business units.

Required Skills and Knowledge

Required skills

communication skills to follow and interpret oral instructions, and to provide clear and specific instructions about information required

literacy skills to follow complex legal procedures; to consider aspects of context, purpose and audience when generating and formatting texts; to edit and proofread documents to ensure clarity of meaning, accuracy and conformity to enterprise requirements

numeracy skills to collate and present data, graphs and annotated references

organisational skills to select and apply the procedures and strategies needed to perform a range of tasks within designated time lines

problem-solving skills to use processes flexibly and interchangeably

research skills to locate specific information

technology skills to use a range of software applications.

Required knowledge

application of firm's policies and procedures required in the full range of tasks covered

legal terminology in relation to area of law and relevant legal process

relevant state/territory/commonwealth legislation, rules, regulations and/or codes in relation to client and firm e.g. copyright and intellectual property, Freedom of Information, Privacy Act

accepted codes of practice relevant to the workplace including those relating to:

privacy and confidentiality

use of company property

duty of care

ethical behaviour

non-discriminatory practice

conflict of interest

compliance with reasonable direction.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Request for information may come from:

barrister

external clients

internal staff

other parties

staff from another office

Appropriate recording system may be:

electronic

paper-based

Designated person may include:

external client

external official

lawyer

legal practice manager

partner

supervisor

teacher/trainer

Appropriate response methods may include:

letters

reports

sending copies of original information

sending original information

Appropriate format may include:

completion of proforma

photocopies

preparation of original documents

Relevant sources of information may include:

agreements

articles:

academic

journal

newspaper

online

briefs

client file

closed matter file

financial information:

specific to firm

specific to another firm

state/territory

commonwealth

international

internal correspondence

letters

market research information

media:

audio

television

video

memorandums of law

non-legal reports

opinion letters

original research

other bodies

other libraries

pleadings

precedents

previous case histories/Common Law

relevant legislation

specialist texts

statistics

transcripts from supervisor's notes

Firm's security and confidentiality procedures may relate to non-disclosable information and may include:

addresses

court dates

fees

firm's other clients

health status

legal history

personal history

Integrity of contents may include:

completeness

neatness

order of pages

Different types of information may include:

certificates

correspondence

entitlements

legislation

reports

Enterprise requirements for document formatting may include:

appropriate use of letterhead

correct line spacing

correct margins

correct use of reference

dual column system

list of enclosures

paragraph numbering

placing of headings

presence/absence of a back sheet

presence/absence of a cover sheet

specific sign off clauses

table of contents

usage of keycaps and font features

use of document footers

Firm's policies and procedures may include:

customer service protocol

document recording procedures

information sources

protocol for accommodating specific client needs e.g. case manager, social worker, parole officer, translator, interpreter

recording information

report/correspondence format

security/confidentiality/privacy procedures

verifying and authorising information

Firm's information recording procedures may include:

attaching file name and matter number

ensuring client file is updated

maintaining time records

storing and securing copy