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Evidence Guide: BSBSMB407 - Manage a small team

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBSMB407 - Manage a small team

What evidence can you provide to prove your understanding of each of the following citeria?

Develop staffing plan

  1. Determine staffing requirements to allow the business to run effectively, in accordance with requirements outlined in the business plan
  2. Identify and compare existing skills of owner/s and staff with business requirements to identify any gaps
  3. Develop policies and procedures for owner/s and staff, in accordance with the business plan
Determine staffing requirements to allow the business to run effectively, in accordance with requirements outlined in the business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and compare existing skills of owner/s and staff with business requirements to identify any gaps

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop policies and procedures for owner/s and staff, in accordance with the business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recruit, induct, train and retain team

  1. Develop job or position descriptions, competencies required and selection criteria to meet business’ needs
  2. Judge information obtained from each candidate against specified selection criteria, and select according to business needs and legal requirements
  3. Induct new staff members in accordance with policies and procedures of the business
  4. Make team members aware of their responsibilities and performance requirements as soon as practicable, and take opportunities to coach team members who are unfamiliar with procedures of the business
  5. Develop and implement a staff development program and career paths based on requirements of business and staff competencies
  6. Advertise staff vacancies appropriately in accordance with staffing plan
Develop job or position descriptions, competencies required and selection criteria to meet business’ needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Judge information obtained from each candidate against specified selection criteria, and select according to business needs and legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Induct new staff members in accordance with policies and procedures of the business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make team members aware of their responsibilities and performance requirements as soon as practicable, and take opportunities to coach team members who are unfamiliar with procedures of the business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement a staff development program and career paths based on requirements of business and staff competencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advertise staff vacancies appropriately in accordance with staffing plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with industrial relations obligations

  1. Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice
  2. Counsel staff, if required, in a positive and constructive manner and record outcomes accurately
Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Counsel staff, if required, in a positive and constructive manner and record outcomes accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain staff records

  1. Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements
  2. Monitor and accurately maintain system for recording and retrieving personnel and payroll information, and seek specialist advice where required
Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and accurately maintain system for recording and retrieving personnel and payroll information, and seek specialist advice where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage staff

  1. Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures
  2. Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business
  3. Support and encourage staff, and acknowledge and reward their contribution
  4. Regularly provide opportunities for staff to discuss work related issues
  5. Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required
Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support and encourage staff, and acknowledge and reward their contribution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly provide opportunities for staff to discuss work related issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review team performance

  1. Develop positive and constructive relationships with and between team members
  2. Review and update team objectives in support of business goals on a regular basis in consultation with team members
  3. Identify strengths and weaknesses of team against current and expected work requirements
  4. Schedule time, on a regular basis, for team members to review work operations to maintain and improve operational efficiency
  5. Encourage team members to monitor their own performance, suggest improvements and identify professional development needs, in accordance with personal and business requirements
  6. Monitor and review staff turnover rate
Develop positive and constructive relationships with and between team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and update team objectives in support of business goals on a regular basis in consultation with team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify strengths and weaknesses of team against current and expected work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Schedule time, on a regular basis, for team members to review work operations to maintain and improve operational efficiency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage team members to monitor their own performance, suggest improvements and identify professional development needs, in accordance with personal and business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review staff turnover rate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop staffing plan

1.1 Determine staffing requirements to allow the business to run effectively, in accordance with requirements outlined in the business plan

1.2 Identify and compare existing skills of owner/s and staff with business requirements to identify any gaps

1.3 Develop policies and procedures for owner/s and staff, in accordance with the business plan

2. Recruit, induct, train and retain team

2.1 Develop job or position descriptions, competencies required and selection criteria to meet business’ needs

2.2 Judge information obtained from each candidate against specified selection criteria, and select according to business needs and legal requirements

2.3 Induct new staff members in accordance with policies and procedures of the business

2.4 Make team members aware of their responsibilities and performance requirements as soon as practicable, and take opportunities to coach team members who are unfamiliar with procedures of the business

2.5 Develop and implement a staff development program and career paths based on requirements of business and staff competencies

2.6 Advertise staff vacancies appropriately in accordance with staffing plan

3. Comply with industrial relations obligations

3.1 Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice

3.2 Counsel staff, if required, in a positive and constructive manner and record outcomes accurately

4. Maintain staff records

4.1 Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements

4.2 Monitor and accurately maintain system for recording and retrieving personnel and payroll information, and seek specialist advice where required

5. Manage staff

5.1 Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures

5.2 Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business

5.3 Support and encourage staff, and acknowledge and reward their contribution

5.4 Regularly provide opportunities for staff to discuss work related issues

5.5 Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required

6. Review team performance

6.1 Develop positive and constructive relationships with and between team members

6.2 Review and update team objectives in support of business goals on a regular basis in consultation with team members

6.3 Identify strengths and weaknesses of team against current and expected work requirements

6.4 Schedule time, on a regular basis, for team members to review work operations to maintain and improve operational efficiency

6.5 Encourage team members to monitor their own performance, suggest improvements and identify professional development needs, in accordance with personal and business requirements

6.6 Monitor and review staff turnover rate

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop staffing plan

1.1 Determine staffing requirements to allow the business to run effectively, in accordance with requirements outlined in the business plan

1.2 Identify and compare existing skills of owner/s and staff with business requirements to identify any gaps

1.3 Develop policies and procedures for owner/s and staff, in accordance with the business plan

2. Recruit, induct, train and retain team

2.1 Develop job or position descriptions, competencies required and selection criteria to meet business’ needs

2.2 Judge information obtained from each candidate against specified selection criteria, and select according to business needs and legal requirements

2.3 Induct new staff members in accordance with policies and procedures of the business

2.4 Make team members aware of their responsibilities and performance requirements as soon as practicable, and take opportunities to coach team members who are unfamiliar with procedures of the business

2.5 Develop and implement a staff development program and career paths based on requirements of business and staff competencies

2.6 Advertise staff vacancies appropriately in accordance with staffing plan

3. Comply with industrial relations obligations

3.1 Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice

3.2 Counsel staff, if required, in a positive and constructive manner and record outcomes accurately

4. Maintain staff records

4.1 Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements

4.2 Monitor and accurately maintain system for recording and retrieving personnel and payroll information, and seek specialist advice where required

5. Manage staff

5.1 Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures

5.2 Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business

5.3 Support and encourage staff, and acknowledge and reward their contribution

5.4 Regularly provide opportunities for staff to discuss work related issues

5.5 Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required

6. Review team performance

6.1 Develop positive and constructive relationships with and between team members

6.2 Review and update team objectives in support of business goals on a regular basis in consultation with team members

6.3 Identify strengths and weaknesses of team against current and expected work requirements

6.4 Schedule time, on a regular basis, for team members to review work operations to maintain and improve operational efficiency

6.5 Encourage team members to monitor their own performance, suggest improvements and identify professional development needs, in accordance with personal and business requirements

6.6 Monitor and review staff turnover rate

Evidence of the ability to:

use the business plan to:

determine staffing requirements

coordinate skill-gap training where required

develop human resource policies and procedures

develop job descriptions and selection criteria

determine induction processes

implement staff development program

adhere to legal requirements and codes of practice

develop staff records system

conduct ongoing performance measures

communicate effectively with staff members

develop contingency plans

develop strategies to review team performance

monitor and review staff.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

discuss all government legislative requirements relating to staffing the business operation

explain work health and safety (WHS) responsibilities and procedures for managing hazards

summarise relevant industry awards or enterprise agreements

outline staff development pathways

identify training course options for staff development

summarise staff counselling, grievance and disciplinary procedures

identify unfair dismissal legislation and procedures.