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Evidence Guide: BSBWOR502 - Lead and manage team effectiveness

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBWOR502 - Lead and manage team effectiveness

What evidence can you provide to prove your understanding of each of the following citeria?

Establish team performance plan

  1. Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
  2. Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team
  3. Support team members in meeting expected performance outcomes
Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support team members in meeting expected performance outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and facilitate team cohesion

  1. Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
  2. Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  3. Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
  4. Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate teamwork

  1. Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
  2. Support the team in identifying and resolving work performance problems
  3. Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support the team in identifying and resolving work performance problems

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Liaise with stakeholders

  1. Establish and maintain open communication processes with all stakeholders
  2. Communicate information from line manager/management to the team
  3. Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders
  4. Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
Establish and maintain open communication processes with all stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate information from line manager/management to the team

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team performance plan

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team performance plan

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders