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Evidence Guide: BSBWRK510A - Manage employee relations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBWRK510A - Manage employee relations

What evidence can you provide to prove your understanding of each of the following citeria?

Develop employee and industrial relations policies and plans

  1. Analyse strategic plans and operational plans to determine longterm employee relations objectives
  2. Analyse existing employee relations performance in relation to workforce objectives
  3. Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements
  4. Work with the management team to develop industrial relations policies and plans
  5. Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies
Analyse strategic plans and operational plans to determine longterm employee relations objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse existing employee relations performance in relation to workforce objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with the management team to develop industrial relations policies and plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement employee relations policies and plans

  1. Develop an implementation plan and contingency plan for the employee relations policies and strategies
  2. Make arrangements for training and development for identified needs to support the employee relations plan
  3. Undertake associated employee relations activities to reach agreement on changes required by policies or implementation plan
  4. Ensure procedures for addressing grievances and conflict are properly documented
  5. Communicate key issues about procedures for addressing grievances and conflict
  6. Review employee relations policies and plans to establish whether they are meeting their intended outcomes
Develop an implementation plan and contingency plan for the employee relations policies and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make arrangements for training and development for identified needs to support the employee relations plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake associated employee relations activities to reach agreement on changes required by policies or implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure procedures for addressing grievances and conflict are properly documented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate key issues about procedures for addressing grievances and conflict

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review employee relations policies and plans to establish whether they are meeting their intended outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage negotiations to resolve conflict

  1. Train individuals in conflict-management techniques and procedures
  2. Identify and where possible alleviate or eliminate sources of conflict or grievance according to legal requirements
  3. Check documentation and other information sources to clarify issues in dispute
  4. Obtain expert or specialist advice and/or refer to precedents, if required
  5. Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes
  6. Advocate the organisation’s position in negotiation to obtain agreement
  7. Document and if necessary certify the agreed outcomes with the relevant jurisdiction
  8. Implement agreements
  9. Take remedial action where groups or individuals fail to abide by agreements
Train individuals in conflict-management techniques and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and where possible alleviate or eliminate sources of conflict or grievance according to legal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check documentation and other information sources to clarify issues in dispute

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain expert or specialist advice and/or refer to precedents, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advocate the organisation’s position in negotiation to obtain agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and if necessary certify the agreed outcomes with the relevant jurisdiction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement agreements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take remedial action where groups or individuals fail to abide by agreements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

demonstrate understanding of current Australian industrial relations system and relevant legislation

document strategies and procedures for dealing with grievances and disputes

apply negotiation and conflict-resolution techniques.

Context of and specific resources for assessment

Assessment must ensure:

access to appropriate documentation and resources normally used in the workplace.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

assessment of reports on industrial issues

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate

observation of demonstrated techniques in negotiation and case presentation

observation of presentations

oral or written questioning to assess knowledge of industrial relations legislation

review of documentation outlining longterm industrial relations objectives

review of implementation plan and contingency plan

evaluation of documentation communicating key issues about procedures for addressing grievances and conflict.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Diploma of Human Resource Management.

Required Skills and Knowledge

Required skills

communication skills to advocate, consult, negotiate and mediate conflict

innovation and problemsolving skills to manage sensitive and important issues

planning and time-management skills to:

meet critical deadlines

sequence tasks

prepare submissions

present cases.

Required knowledge

enterprise and workplace bargaining processes

key entities in the Australian industrial relations system, including courts and tribunals, trade unions and employer bodies

relevant industrial, workplace health and safety, equal employment opportunity and antidiscrimination legislation in federal, state and territory jurisdictions.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Long-term employee relations objectives may relate to:

effective management of grievances, conflict situations and dispute-resolution procedures

employee commitment

employee satisfaction

job design

negotiation outcomes

organisational culture

relations with unions and other peak bodies

restructuring

salary, remuneration, benefits and bonuses

workforce planning

workplace reform.

Implementation plan may include:

documented objectives, methodology and timeframe

project plan

Associated employee relations activities may include:

clarifying terms and conditions of employment of those persons affected

consulting with employee representatives, including unions and elected staff representatives

ensuring the legality of proposed strategies, policies and initiatives

referring to employer representatives for advice and support.

Conflict-management techniques and procedures may include:

controlling difficult situations using legal remedies

dispute-resolution procedures

negotiating and bargaining.

Certify refers to:

Australian Workplace Agreements

workplace collective agreements.