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Evidence Guide: CHCAD401D - Advocate for clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCAD401D - Advocate for clients

What evidence can you provide to prove your understanding of each of the following citeria?

Assist clients to identify their rights and represent their own needs

  1. Assist client to identify their own needs and rights and to determine if their rights are being infringed or are not being met
  2. Undertake an assessment with the client, and if necessary with significant others and colleagues to identify client's ability to advocate for self
  3. Provide client with information about available options for meeting their needs and assist them to identify their preferred option, and to make contact and negotiate with relevant people and agencies where appropriate
  4. Ensure information provided to clients about client rights and responsibilities is researched, relevant and timely
Assist client to identify their own needs and rights and to determine if their rights are being infringed or are not being met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake an assessment with the client, and if necessary with significant others and colleagues to identify client's ability to advocate for self

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with information about available options for meeting their needs and assist them to identify their preferred option, and to make contact and negotiate with relevant people and agencies where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information provided to clients about client rights and responsibilities is researched, relevant and timely

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advocate on behalf of clients on request

  1. Initiate, negotiate and implement relevant strategies for addressing client needs
  2. On request from the client and in on-going consultation with the client, identify and contact the most appropriate individuals or organisations and represent the client's point of view clearly to optimise outcomes for the client
  3. Ensure information is kept in confidence unless authorisation is given to release it
  4. Discuss progress and outcomes with the client and take further action as necessary
Initiate, negotiate and implement relevant strategies for addressing client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

On request from the client and in on-going consultation with the client, identify and contact the most appropriate individuals or organisations and represent the client's point of view clearly to optimise outcomes for the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information is kept in confidence unless authorisation is given to release it

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss progress and outcomes with the client and take further action as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advocate for clients

  1. Where assessment indicates the client requires advocacy support:
Where assessment indicates the client requires advocacy support:

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

raise issues with the most appropriate person/ people in a way that upholds the rights and supports reasonable expectations of the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

initiate and implement strategies for addressing client needs in consultation with appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

identify and redress potential conflict of interest

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment may be conducted on one or more occasions, but should include the normal range of workplace activities

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace where assessment can take place, or

simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observation, questioning and evidence gathered from the workplace environment

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

It is critical that the candidate demonstrate knowledge of:

Organisations and services relevant to the nature of client service

Referral options and resources available to community

Organisation policies and procedures

Relevant legal and other rights/limitations

The candidate must also be able to demonstrate relevant knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria, such as knowledge of:

Social justice principles

Differences between negotiation, advocacy, mediation and conciliation

Essential skills:

It is critical that the candidate demonstrate the ability to:

Negotiate

Advocate on behalf of clients

Use a client-centred approach

Demonstrate a non-judgemental approach to clients

Maintain documentation as required

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply skills in:

mediation

representation

dealing with cross cultural issues

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Rights and needs include:

Freedom of choice

Access to services

Personal safety and security

Access to rights protection and legal remedies

Access to right protections and legal remedies

Advocate on behalf of clients may be to:

Other workers

Management

Other agencies/organisations

Family/friends/community

Employers

Other health services/professionals

Police

Legal organisations/persons

Government departments

Schools

Credit providers, financial institutions, utility companies

Advocacy may include:

Meeting client needs in the context of organisation requirements

Awareness of potential conflict between client needs and organisation requirements

Review of strategies may be informal or formal and may include:

Discussions with key people in the community

Discussions with friends/family of the client

Discussions with colleagues and/or clients

Formal strategies may include:

Public meetings

Interviews

Questionnaires

Court appearances