The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

Assessment may be conducted on one or more occasions but must include the normal range of workplace situations

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

appropriate workplace where assessment can take place

simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observation, questioning and evidence gathered from a workplace environment

Workplace evidence can include testimonials from colleagues or clients

Related units:

This unit of competency may be (but is not required to be) assessed in conjunction with units on communication and/or with the following related unit if they are included in qualification packaging:

CHCCS400A Work within a relevant legal and ethical framework

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Duty of care requirements

Common health problems and their effects

Statements of rights, e.g. UN Charter, relevant outcomes standards documents

Common risks to client safety

Organisation guidelines

Rights and responsibilities of client

Awareness of discriminatory actions

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate understanding of duty of care requirements

Perform work within duty of care requirements

Uphold and support the rights and interests of client groups in the workplace, except where contradicted by the clients' functioning and mental state

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply oral communication competence in order to represent the interests, rights and needs of the client to supervisor:

language used may be English or community language depending on the organisation

Apply written communication skills if organisation policies and procedures require client needs to be represented in written form

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Appropriate representation may include:

Meeting client needs in the context of organisation requirements

Awareness of potential conflict between client needs and organisation requirements

Interests may include:

Possessions

Bank accounts

Accommodation

Facilities

Services available and desired

Recreational pursuits

Rights include principles expressed in:

Charters of rights

Outcomes standards documents

General human rights and freedom from discrimination

Interests, rights and needs of the client may be made known by:

Verbal representation

Written representation

Social rights of the client may include:

Freedom of association

Friendship

Rights may be detailed in:

In mission statements and philosophies of service provider organisations

Rights may include:

The right of participation or non participation to the degree desired

The right to receive quality service

The right to refuse services

The needs of the client may include:

Physical and emotional security

Support and care

Economic support

Household assistance and maintenance

Worker's responsibilities may include working within:

Care/case plan

Job description and job role

Training received

Relevant legislation such as Poisons Act, State Nursing Acts, Podiatrists Acts, etc

Factors affecting client exercising rights may include:

Person's culture

Another language

Gender relationships

Different emphasis on time and work

Different views of personal space and touch

Different beliefs on the community and family

Individual religious beliefs

Legal rights of the client may include:

Rights of common law

Rights outlined under relevant outcomes standards

Rights under the constitution

Rights under legislation