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Evidence Guide: CHCADMIN305F - Work within the administration protocols of the organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCADMIN305F - Work within the administration protocols of the organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Complete workplace forms and documents

  1. Select appropriate form for purpose
  2. Complete workplace forms and documents in accordance with organisation protocols and procedures
  3. Follow organisation protocols and procedures for the submission of personal documents
Select appropriate form for purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete workplace forms and documents in accordance with organisation protocols and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisation protocols and procedures for the submission of personal documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store and maintain organisation information

  1. Keep information in accordance with organisation guidelines
  2. Provide access to information to appropriate individuals
  3. Maintain confidentiality and security of information
  4. Report breaches of confidentiality to appropriate person
Keep information in accordance with organisation guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide access to information to appropriate individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality and security of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report breaches of confidentiality to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use and maintain equipment and machines

  1. Select equipment appropriate to the task and use according to organisation procedures and manufacturer's instructions
  2. Store and dispose equipment and materials in accordance with organisation procedures
  3. Deal with issues and problems arising from the operation of equipment in accordance with organisation protocols
  4. Undertake training to use particular equipment as needed
Select equipment appropriate to the task and use according to organisation procedures and manufacturer's instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store and dispose equipment and materials in accordance with organisation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with issues and problems arising from the operation of equipment in accordance with organisation protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake training to use particular equipment as needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage inquiries in accordance with organisation policy and protocol

  1. Respond to inquiries promptly according to established procedures
  2. Take and distribute verbal and written messages in accordance with organisation protocols
  3. Utilise communication equipment in accordance with organisation protocols
  4. Utilise appropriate telephone techniques
Respond to inquiries promptly according to established procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take and distribute verbal and written messages in accordance with organisation protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilise communication equipment in accordance with organisation protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilise appropriate telephone techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace where assessment can take place, or simulation of realistic workplace setting for assessment

equipment and resources normally used in the workplace

Method of assessment may include:

Observations

Questioning

Evidence gathered from the workplace environment

Demonstration over a period of time to ensure consistency of performance

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Australia Post specifications for mail

Confidentiality requirements

Locations and titles of personnel

WHS requirements applying to use of basic workplace technology and equipment

Organisation policies and procedures for incoming and outgoing mail

Organisation policies and procedures for maintaining supplies and using practices to enhance sustainability, in particular through efficient use of resources

Organisation policies and procedures for recording information and keeping records

Organisation policies and procedures for security and circulation

Recording mechanisms

Essential skills:

It is critical that the candidate demonstrate the ability to:

Complete documentation, if required by organisation/service

Demonstrate competency over the full range of equipment that the worker would be expected to use

Identify and follow relevant policies, guidelines and procedures of the organisation relating to administrative duties

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply language, literacy and numeracy competence appropriate to the requirements of the organisation and client group:

this may range from oral communication skills if reporting verbally, to writing skills if filling in work forms

organisation's forms may also vary in complexity

language used may be English or a community language

Apply oral communication skills required to fulfil the job role in the organisation/ service:

oral skills may include listening to enquiries to providing simple factual information relevant to the workplace and client group

language used may be English or community language depending on the client group

Apply literacy competence required to fulfil the procedures of the organisation/service, and according to the support available in the workplace:

writing skills may range from the need to fill out a simple form to completion of a short report

reading skills may range from understanding the names on envelopes/ correspondence to reading pamphlets to determine their relevance to an enquiry

Apply numeracy competence required to fulfil the procedures of the organisation/ service, and according to the support available in the workplace:

numeracy tasks may range from the need to count supplies to recording information on organisation forms

Take into account opportunities to address waste minimisation, environmental responsibility and sustainable practice issues, including appropriate practices to ensure efficient use of resources

Use workplace equipment appropriate to job role

Use information systems and technology

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Workplace forms and documents include:

Client contact registers including telephone calls

Job sheets, time sheets, rosters

Meeting registers and records

Organisation's standard forms

Organisations policies and procedures

Promotional materials

Purchase orders and invoices

Relevant legislation

SOP's

Records may be:

Accounting records e.g. account for payments, petty cash payments, purchases

Assessment and referral records

Client records e.g. client statistics, client details, contact numbers etc.

Purpose designed report forms

Records of jobs/clients attended

Sign on/sign off sheets

Store and maintain organisation information includes:

Data base

Management of computer directories

Manual and computer filing

Equipment and machines include:

Answering machines

Appliances

Cleaning equipment

Computers

Email

Fax machines

Machinery

Maintenance equipment

Microwave ovens

Photocopiers

Telephones

Two-way radios

Vehicles

Maintenance of equipment is:

According to routine maintenance instructions and responsibilities of the job role

Inquiries may be internal and external via:

Email

Facsimiles

Internal office memos

Letters

Personal visits

Telephone calls

Reports may be in English or community language as required by the organisation/service:

Chart reports

Letters

Memos

Notes

Records

Verbal or written

Organisation procedures and policies include those relating to:

Circulation

Confidentiality

Filing and indexing

Security

Organisation may refer to:

Government departments

Public or private companies

Small businesses

Sole trader businesses