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Evidence Guide: CHCADV001 - Facilitate the interests and rights of clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCADV001 - Facilitate the interests and rights of clients

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance criteria specify the performance needed to demonstrate achievement of the element

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the realisation of client interests, rights and needs

  1. Discuss the rights and responsibilities of all parties with client
  2. Provide client with researched, relevant and timely information on their rights and responsibilities
  3. Assist clients to identify their own interests, rights, needs, choices and responsibilities
  4. Identify when rights are infringed or not being met
  5. Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option
Discuss the rights and responsibilities of all parties with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with researched, relevant and timely information on their rights and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist clients to identify their own interests, rights, needs, choices and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify when rights are infringed or not being met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advocate in accordance with client preferences and requests to optimise client outcomes

  1. Undertake an assessment to identify client’s ability to advocate for self
  2. Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client
  3. Identify potential barriers as well as resources
  4. Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client
  5. Ensure information is kept in confidence unless authorisation is given to release it
Undertake an assessment to identify client’s ability to advocate for self

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential barriers as well as resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information is kept in confidence unless authorisation is given to release it

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide ongoing support to clients

  1. Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others
  2. Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations
  3. Identify situations of risk or potential risk and refer appropriately
  4. Apply work practices to minimise potential for harm to clients, self and others
  5. Conduct all activities in accordance with legal, organisation and duty of care requirements
Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations of risk or potential risk and refer appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply work practices to minimise potential for harm to clients, self and others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct all activities in accordance with legal, organisation and duty of care requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support clients making a complaint

  1. Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities
  2. Assist client in lodging a complaint
  3. Monitor process and provide ongoing support and information to client
Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client in lodging a complaint

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor process and provide ongoing support and information to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review progress

  1. Discuss progress and outcomes with the client and collaborate on further action as necessary
  2. Ensure follow up and links to other services as required and in accordance with client preferences
  3. Obtain feedback and identify opportunities for improvement to own work and action as appropriate
Discuss progress and outcomes with the client and collaborate on further action as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure follow up and links to other services as required and in accordance with client preferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain feedback and identify opportunities for improvement to own work and action as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Facilitate the realisation of client interests, rights and needs

1.1 Discuss the rights and responsibilities of all parties with client

1.2 Provide client with researched, relevant and timely information on their rights and responsibilities

1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities

1.4 Identify when rights are infringed or not being met

1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option

2. Advocate in accordance with client preferences and requests to optimise client outcomes

2.1 Undertake an assessment to identify client’s ability to advocate for self

2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client

2.3 Identify potential barriers as well as resources

2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client

2.5 Ensure information is kept in confidence unless authorisation is given to release it

3. Provide ongoing support to clients

3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others

3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations

3.3 Identify situations of risk or potential risk and refer appropriately

3.4 Apply work practices to minimise potential for harm to clients, self and others

3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements

4. Support clients making a complaint

4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities

4.2 Assist client in lodging a complaint

4.3 Monitor process and provide ongoing support and information to client

5. Review progress

5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary

5.2 Ensure follow up and links to other services as required and in accordance with client preferences

5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Facilitate the realisation of client interests, rights and needs

1.1 Discuss the rights and responsibilities of all parties with client

1.2 Provide client with researched, relevant and timely information on their rights and responsibilities

1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities

1.4 Identify when rights are infringed or not being met

1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option

2. Advocate in accordance with client preferences and requests to optimise client outcomes

2.1 Undertake an assessment to identify client’s ability to advocate for self

2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client

2.3 Identify potential barriers as well as resources

2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client

2.5 Ensure information is kept in confidence unless authorisation is given to release it

3. Provide ongoing support to clients

3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others

3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations

3.3 Identify situations of risk or potential risk and refer appropriately

3.4 Apply work practices to minimise potential for harm to clients, self and others

3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements

4. Support clients making a complaint

4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities

4.2 Assist client in lodging a complaint

4.3 Monitor process and provide ongoing support and information to client

5. Review progress

5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary

5.2 Ensure follow up and links to other services as required and in accordance with client preferences

5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate