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Evidence Guide: CHCADV005 - Provide systems advocacy services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCADV005 - Provide systems advocacy services

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance criteria specify the performance needed to demonstrate achievement of the element

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain, analyse and document information

  1. Research information about particular issues relating to client rights and interests and document accordingly
  2. Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern
  3. Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders
Research information about particular issues relating to client rights and interests and document accordingly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with stakeholders to develop strategies to address identified needs

  1. Develop and maintain close working relationships and networks with relevant stakeholders
  2. Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs
  3. Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations
Develop and maintain close working relationships and networks with relevant stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients

  1. Prepare submissions for resources to implement identified strategies, projects and action plans
  2. Where appropriate, contribute to relevant government policy development
  3. Work with consumers and other stakeholders to implement relevant projects and action plans
  4. Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests
Prepare submissions for resources to implement identified strategies, projects and action plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, contribute to relevant government policy development

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with consumers and other stakeholders to implement relevant projects and action plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to service improvements

  1. Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement
  2. Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices
  3. Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes
  4. Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties
  5. Provide progress and other reports and feedback to key people according to organisation requirements
Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide progress and other reports and feedback to key people according to organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advocate to improve coordination between services

  1. Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination
  2. Identify and develop appropriate strategic alliances and partnerships
  3. Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision
  4. Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict
  5. Collaboratively work to develop, implement and evaluate a framework for change
Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and develop appropriate strategic alliances and partnerships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collaboratively work to develop, implement and evaluate a framework for change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate outcomes

  1. Review advocacy outcome in line with organisation and stakeholder objectives
  2. Identify lessons learned and areas requiring change
  3. Identify opportunities for continued improvement and additional strategies
Review advocacy outcome in line with organisation and stakeholder objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify lessons learned and areas requiring change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for continued improvement and additional strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Obtain, analyse and document information

1.1 Research information about particular issues relating to client rights and interests and document accordingly

1.2 Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern

1.3 Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders

2. Work with stakeholders to develop strategies to address identified needs

2.1 Develop and maintain close working relationships and networks with relevant stakeholders

2.2 Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs

2.3 Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations

3. Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients

3.1 Prepare submissions for resources to implement identified strategies, projects and action plans

3.2 Where appropriate, contribute to relevant government policy development

3.3 Work with consumers and other stakeholders to implement relevant projects and action plans

3.4 Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests

4. Contribute to service improvements

4.1 Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement

4.2 Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices

4.3 Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes

4.4 Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties

4.5 Provide progress and other reports and feedback to key people according to organisation requirements

5. Advocate to improve coordination between services

5.1 Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination

5.2 Identify and develop appropriate strategic alliances and partnerships

5.3 Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision

5.4 Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict

5.5 Collaboratively work to develop, implement and evaluate a framework for change

6. Evaluate outcomes

6.1 Review advocacy outcome in line with organisation and stakeholder objectives

6.2 Identify lessons learned and areas requiring change

6.3 Identify opportunities for continued improvement and additional strategies

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Obtain, analyse and document information

1.1 Research information about particular issues relating to client rights and interests and document accordingly

1.2 Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern

1.3 Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders

2. Work with stakeholders to develop strategies to address identified needs

2.1 Develop and maintain close working relationships and networks with relevant stakeholders

2.2 Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs

2.3 Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations

3. Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients

3.1 Prepare submissions for resources to implement identified strategies, projects and action plans

3.2 Where appropriate, contribute to relevant government policy development

3.3 Work with consumers and other stakeholders to implement relevant projects and action plans

3.4 Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests

4. Contribute to service improvements

4.1 Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement

4.2 Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices

4.3 Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes

4.4 Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties

4.5 Provide progress and other reports and feedback to key people according to organisation requirements

5. Advocate to improve coordination between services

5.1 Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination

5.2 Identify and develop appropriate strategic alliances and partnerships

5.3 Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision

5.4 Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict

5.5 Collaboratively work to develop, implement and evaluate a framework for change

6. Evaluate outcomes

6.1 Review advocacy outcome in line with organisation and stakeholder objectives

6.2 Identify lessons learned and areas requiring change

6.3 Identify opportunities for continued improvement and additional strategies