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Evidence Guide: CHCCCS007 - Develop and implement service programs

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCCS007 - Develop and implement service programs

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage consumers in the analysis of service needs

  1. Develop a plan for consumer participation and engagement in decisions about service provision
  2. Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan
  3. Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these
  4. Interact and consult with people accessing the service to monitor changing needs so they can be addressed
  5. Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups
  6. Evaluate broader organisation context and its impact on service delivery
Develop a plan for consumer participation and engagement in decisions about service provision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact and consult with people accessing the service to monitor changing needs so they can be addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate broader organisation context and its impact on service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop programs

  1. Facilitate input to program development from internal and external stakeholders
  2. Engage people accessing programs in management processes and develop formal arrangements as required
  3. Incorporate consideration of individual differences, rights, needs and preferences in the planning processes
  4. Integrate both internal and external services as required
  5. Determine financial, human and physical resource requirements
  6. Develop supporting systems and procedures
  7. Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs
  8. Document program identifying priorities, timelines and responsibilities
Facilitate input to program development from internal and external stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage people accessing programs in management processes and develop formal arrangements as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incorporate consideration of individual differences, rights, needs and preferences in the planning processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate both internal and external services as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine financial, human and physical resource requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop supporting systems and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document program identifying priorities, timelines and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and monitor programs

  1. Communicate roles and responsibilities to relevant stakeholders
  2. Facilitate provision of training to support implementation
  3. Monitor service delivery against agreed objectives and budgetary frameworks
  4. Make user interactions and feedback an integral part of ongoing monitoring
  5. Identify and address problems in addressing the needs of service users in accordance with organisation procedures
  6. Maintain relevant program and service delivery documentation
Communicate roles and responsibilities to relevant stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate provision of training to support implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor service delivery against agreed objectives and budgetary frameworks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make user interactions and feedback an integral part of ongoing monitoring

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address problems in addressing the needs of service users in accordance with organisation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain relevant program and service delivery documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate programs

  1. Assess capacity of programs to meet objectives
  2. Seek and evaluate feedback from those using the service and other stakeholders
  3. Modify programs as needed to meet changing requirements within policy and budgetary frameworks
Assess capacity of programs to meet objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and evaluate feedback from those using the service and other stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify programs as needed to meet changing requirements within policy and budgetary frameworks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage consumers in the analysis of service needs

1.1 Develop a plan for consumer participation and engagement in decisions about service provision

1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan

1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these

1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed

1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups

1.6 Evaluate broader organisation context and its impact on service delivery

2. Develop programs

2.1 Facilitate input to program development from internal and external stakeholders

2.2 Engage people accessing programs in management processes and develop formal arrangements as required

2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes

2.4 Integrate both internal and external services as required

2.5 Determine financial, human and physical resource requirements

2.6 Develop supporting systems and procedures

2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs

2.8 Document program identifying priorities, timelines and responsibilities

3. Implement and monitor programs

3.1 Communicate roles and responsibilities to relevant stakeholders

3.2 Facilitate provision of training to support implementation

3.3 Monitor service delivery against agreed objectives and budgetary frameworks

3.4 Make user interactions and feedback an integral part of ongoing monitoring

3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures

3.6 Maintain relevant program and service delivery documentation

4. Evaluate programs

4.1 Assess capacity of programs to meet objectives

4.2 Seek and evaluate feedback from those using the service and other stakeholders

4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage consumers in the analysis of service needs

1.1 Develop a plan for consumer participation and engagement in decisions about service provision

1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan

1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these

1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed

1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups

1.6 Evaluate broader organisation context and its impact on service delivery

2. Develop programs

2.1 Facilitate input to program development from internal and external stakeholders

2.2 Engage people accessing programs in management processes and develop formal arrangements as required

2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes

2.4 Integrate both internal and external services as required

2.5 Determine financial, human and physical resource requirements

2.6 Develop supporting systems and procedures

2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs

2.8 Document program identifying priorities, timelines and responsibilities

3. Implement and monitor programs

3.1 Communicate roles and responsibilities to relevant stakeholders

3.2 Facilitate provision of training to support implementation

3.3 Monitor service delivery against agreed objectives and budgetary frameworks

3.4 Make user interactions and feedback an integral part of ongoing monitoring

3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures

3.6 Maintain relevant program and service delivery documentation

4. Evaluate programs

4.1 Assess capacity of programs to meet objectives

4.2 Seek and evaluate feedback from those using the service and other stakeholders

4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:

developed, implemented and evaluated at least 1 community sector service program

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

program planning principles and processes, including:

program design

program resourcing

implementation systems and procedures

feedback and complaints procedures

evaluation and continuous improvement

accountability and governance

funding framework, including not-for-profit, government funding

supports needed for effective consumer participation at all levels of program planning

requirements of specific service user groups and individuals, including:

diverse and multi-faceted needs and issues service user participation opportunities and barriers

opportunities for collaboration and service partnerships

risk, regulatory and sustainability considerations

standards, codes and legislation compliance