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Evidence Guide: CHCCCS016 - Respond to client needs

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCCS016 - Respond to client needs

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish an interpersonal relationship with the client

  1. Define boundaries and use communication skills to establish trust and respect
  2. Assist the client to identify areas of concern and to determine options for action
  3. Share information with client about options and services available to enable them to make informed decisions
Define boundaries and use communication skills to establish trust and respect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist the client to identify areas of concern and to determine options for action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share information with client about options and services available to enable them to make informed decisions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the range of issues impacting on the client

  1. Identify indicators of harm, neglect, abuse or risk of harm
  2. Seek information from a range of appropriate sources to identify possible presenting issues
  3. Apply organisation procedures for collecting and analysing client information
Identify indicators of harm, neglect, abuse or risk of harm

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek information from a range of appropriate sources to identify possible presenting issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply organisation procedures for collecting and analysing client information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information to determine course of action

  1. 3.1 Identify and prioritise client's current needs and available sources of assistance
  2. 3.2 Identify organisation's capacity to meet range of client needs to be addressed
  3. Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm
  4. organisation policies and procedures
3.1 Identify and prioritise client's current needs and available sources of assistance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

3.2 Identify organisation's capacity to meet range of client needs to be addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer client to other services to provide additional support

  1. Identify need for additional support
  2. Work with client to motivate, support and encourage the client
  3. Identify sources of assistance and refer as appropriate
  4. Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements
Identify need for additional support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with client to motivate, support and encourage the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources of assistance and refer as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish an interpersonal relationship with the client

1.1 Define boundaries and use communication skills to establish trust and respect

1.2 Assist the client to identify areas of concern and to determine options for action

1.3 Share information with client about options and services available to enable them to make informed decisions

2. Identify the range of issues impacting on the client

2.1 Identify indicators of harm, neglect, abuse or risk of harm

2.2 Seek information from a range of appropriate sources to identify possible presenting issues

2.3 Apply organisation procedures for collecting and analysing client information

3. Analyse information to determine course of action

3.1 Identify and prioritise client's current needs and available sources of assistance

3.2 Identify organisation's capacity to meet range of client needs to be addressed

3.3 Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm

3.4 Recognise when client needs exceed limitations of service and/or role and respond and refer within organisation policies and procedures

4. Refer client to other services to provide additional support

4.1 Identify need for additional support

4.2 Work with client to motivate, support and encourage the client

4.3 Identify sources of assistance and refer as appropriate

4.4 Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish an interpersonal relationship with the client

1.1 Define boundaries and use communication skills to establish trust and respect

1.2 Assist the client to identify areas of concern and to determine options for action

1.3 Share information with client about options and services available to enable them to make informed decisions

2. Identify the range of issues impacting on the client

2.1 Identify indicators of harm, neglect, abuse or risk of harm

2.2 Seek information from a range of appropriate sources to identify possible presenting issues

2.3 Apply organisation procedures for collecting and analysing client information

3. Analyse information to determine course of action

3.1 Identify and prioritise client's current needs and available sources of assistance

3.2 Identify organisation's capacity to meet range of client needs to be addressed

3.3 Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm

3.4 Recognise when client needs exceed limitations of service and/or role and respond and refer within organisation policies and procedures

4. Refer client to other services to provide additional support

4.1 Identify need for additional support

4.2 Work with client to motivate, support and encourage the client

4.3 Identify sources of assistance and refer as appropriate

4.4 Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements