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Evidence Guide: CHCCCS020 - Respond effectively to behaviours of concern

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCCS020 - Respond effectively to behaviours of concern

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify behaviour and plan response

  1. Identify behaviours of concern in line with work role and organisation policies and procedures
  2. Identify appropriate response to potential instances of behaviours of concern
  3. Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources
  4. Give priority to safety of self and others in responding to behaviours of concern
Identify behaviours of concern in line with work role and organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate response to potential instances of behaviours of concern

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give priority to safety of self and others in responding to behaviours of concern

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply response

  1. Ensure response to instances of behaviours of concern reflect organisation policies and procedures
  2. Seek assistance as required
  3. Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure
  4. Use communication effectively to achieve the desired outcomes in responding to behaviours of concern
  5. Select appropriate strategies to suit particular instances of behaviours of concern
Ensure response to instances of behaviours of concern reflect organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication effectively to achieve the desired outcomes in responding to behaviours of concern

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select appropriate strategies to suit particular instances of behaviours of concern

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report and review incidents

  1. Report incidents according to organisation policies and procedures
  2. Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility
  3. Access and participate in available debriefing mechanisms and associated support and/or development activities
  4. Seek advice and assistance from legitimate sources as and when appropriate
Report incidents according to organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and participate in available debriefing mechanisms and associated support and/or development activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice and assistance from legitimate sources as and when appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Identify behaviour and plan response

1.1 Identify behaviours of concern in line with work role and organisation policies and procedures

1.2 Identify appropriate response to potential instances of behaviours of concern

1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources

1.4 Give priority to safety of self and others in responding to behaviours of concern

2. Apply response

2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures

2.2 Seek assistance as required

2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure

2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern

2.5 Select appropriate strategies to suit particular instances of behaviours of concern

3. Report and review incidents

3.1 Report incidents according to organisation policies and procedures

3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4 Seek advice and assistance from legitimate sources as and when appropriate

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Identify behaviour and plan response

1.1 Identify behaviours of concern in line with work role and organisation policies and procedures

1.2 Identify appropriate response to potential instances of behaviours of concern

1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources

1.4 Give priority to safety of self and others in responding to behaviours of concern

2. Apply response

2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures

2.2 Seek assistance as required

2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure

2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern

2.5 Select appropriate strategies to suit particular instances of behaviours of concern

3. Report and review incidents

3.1 Report incidents according to organisation policies and procedures

3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility

3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities

3.4 Seek advice and assistance from legitimate sources as and when appropriate