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Evidence Guide: CHCCD515A - Communicate effectively within a community development context

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCD515A - Communicate effectively within a community development context

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to the development of effective communication strategies

  1. Develop, promote, implement and review strategies for internal and external dissemination of information as required to maximise effectiveness of community development programs projects and activities
  2. Gather and distribute information in respectful ways which value the integrity and ownership of the information
  3. In developing and implementing strategies, address special communication needs to avoid discrimination in the workplace
  4. Establish channels of communication and review regularly
  5. Use negotiation and conflict resolution strategies where required to promote effective operation of the organisation
  6. Negotiate issues with key stakeholders, community members and staff to facilitate mutually acceptable outcomes
  7. Maintain relevant work-related networks and relationships to meet objectives
  8. Ensure all communication with community members and colleagues is appropriate
Develop, promote, implement and review strategies for internal and external dissemination of information as required to maximise effectiveness of community development programs projects and activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and distribute information in respectful ways which value the integrity and ownership of the information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

In developing and implementing strategies, address special communication needs to avoid discrimination in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish channels of communication and review regularly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation and conflict resolution strategies where required to promote effective operation of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate issues with key stakeholders, community members and staff to facilitate mutually acceptable outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain relevant work-related networks and relationships to meet objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all communication with community members and colleagues is appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the organisation to a range of groups

  1. Present relevant, appropriately researched material in internal and external forums, in an appropriate manner
  2. Ensure presentations are clear and sequential and delivered within a predetermined time, and utilise appropriate media to enhance the presentation and address audience needs
  3. Respond to questions from the audience in a manner consistent with organisation standards
  4. Respect and consider differences in views in a way that values and encourages contributions of others
Present relevant, appropriately researched material in internal and external forums, in an appropriate manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure presentations are clear and sequential and delivered within a predetermined time, and utilise appropriate media to enhance the presentation and address audience needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to questions from the audience in a manner consistent with organisation standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respect and consider differences in views in a way that values and encourages contributions of others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate group discussions

  1. Define and implement mechanisms that enhance effective group interactions
  2. Routinely use strategies that encourage all group members to participate, including seeking and acknowledging contributions from all members
  3. Foster leadership within the group
  4. Support defining and recording of group member roles and responsibilities
  5. Routinely set and follow objectives and agendas for meetings and discussions
  6. Provide relevant information to groups as appropriate to facilitate outcomes
  7. Summarise, affirm and review agreements for action established within the group
  8. Evaluate group communication strategies to promote ongoing participation of all parties
  9. Identify and address the specific communication needs of individuals
  10. Address conflicts between organisation's purpose and group aims
Define and implement mechanisms that enhance effective group interactions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Routinely use strategies that encourage all group members to participate, including seeking and acknowledging contributions from all members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Foster leadership within the group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support defining and recording of group member roles and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Routinely set and follow objectives and agendas for meetings and discussions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide relevant information to groups as appropriate to facilitate outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Summarise, affirm and review agreements for action established within the group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate group communication strategies to promote ongoing participation of all parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address the specific communication needs of individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address conflicts between organisation's purpose and group aims

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support group participants to produce quality written materials

  1. Ensure writing is succinct and clear and presented in a logical and sequential way to match audience needs and the purpose of the document
  2. Ensure all written documentation produced addresses organisation guidelines and current accepted standards of writing in line with purpose
  3. Prepare and provide appropriate and timely advice to management and group members as required
  4. Support group members to develop written skills
Ensure writing is succinct and clear and presented in a logical and sequential way to match audience needs and the purpose of the document

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all written documentation produced addresses organisation guidelines and current accepted standards of writing in line with purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and provide appropriate and timely advice to management and group members as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support group members to develop written skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support group participants to engage the media

  1. Determine the appropriate media medium to meet group objectives
  2. Develop an action plan for engagement with the media
  3. Develop cooperative arrangements with media contacts
  4. Provide relevant and succinct information to the media
  5. Support the group to participate in impromptu media interviews
  6. Evaluate success or otherwise of outcomes of media campaign
Determine the appropriate media medium to meet group objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an action plan for engagement with the media

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop cooperative arrangements with media contacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide relevant and succinct information to the media

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support the group to participate in impromptu media interviews

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate success or otherwise of outcomes of media campaign

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment is recommended to be conducted over more than one occasion and include communications with individuals and groups

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place

Method of assessment:

Assessment may include observations, questioning or evidence gathered from the workplace, including testimonials from clients and colleagues etc

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Different communication styles and techniques

Effective interpersonal, written and oral communication

Group processes

Mechanisms for group support

Research techniques including social research

Essential skills:

It is critical that the candidate demonstrate the ability to:

Establish and maintain an appropriate networks

Incorporate the requirements of specific groups

Support and empower groups

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Assess cultural communication protocol

Ability to write a range of written documents

Demonstrate application of skills in:

effective workplace writing

effective presentation techniques

effective communication techniques

effective group management processes

conflict resolution and negotiation

Utilise relevant information technology effectively in line with occupational health and safety (OHS) guidelines

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Oral, written and non-verbal communication in the organisation can occur with:

Community members and stakeholders

Representatives of organisations

Members of the public

Managers and staff in own and other organisations

Private organisations and consultants

Academic institutions, public sector and community organisations

Colleagues in different locations e.g. regional/central offices

Elected representatives (politicians)

Oral communication can take the form of:

Seeking and conveying information including media interviews

Consulting and advising

Formal and informal presentations to different audiences

Leading discussions and briefings

Negotiating

Chairing and participating in meetings

Conflict resolution

Coaching

Advocacy

Skills development

Written documentation may include:

Minutes of meetings

Recordings of actions or group outcomes

Press releases

Pamphlets and leaflets

Education and promotional materials

Organisation templates

Submissions for funding

Routine and complex reports

Proposals, project plans and spreadsheets

General internal and external correspondence

Speeches, journal articles and marketing materials

Instructions, procedures and policies

Memorandums of understanding

Action plans may include:

Aims and objectives of media campaign

Checklist of key points to be covered

Individual actions and responsibilities

Mechanism for evaluating success of campaign

Relevant and succinct information may include:

Press releases

Support materials

Information on key issues

Preparation materials for media interviews