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Evidence Guide: CHCCDE016 - Deliver emergency relief services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCDE016 - Deliver emergency relief services

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply communication skills appropriate to emergency relief context

  1. Communicate appropriately in order to identify client priorities and issues
  2. Support clients to resolve their needs and issues using appropriate communication skills
  3. Communicate mission and values of the service agency appropriately
  4. Communicate appropriately in working with other agencies
Communicate appropriately in order to identify client priorities and issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support clients to resolve their needs and issues using appropriate communication skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate mission and values of the service agency appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate appropriately in working with other agencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide emergency relief services

  1. Assess client priorities to ensure appropriate support is recommended
  2. Provide information to clients according to their priorities
  3. 2.3 Ensure recommended relief services are within agency's capabilities and budget to provide
  4. Refer clients to other appropriate agencies, services and professionals, according to client’s needs
  5. Provide support and advocacy for clients according to client priorities
  6. Provide emergency relief services according to legislativeand agency procedures
Assess client priorities to ensure appropriate support is recommended

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to clients according to their priorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.3 Ensure recommended relief services are within agency's capabilities and budget to provide

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer clients to other appropriate agencies, services and professionals, according to client’s needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support and advocacy for clients according to client priorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide emergency relief services according to legislativeand agency procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake administrative duties

  1. Maintain networks with other agencies
  2. Attend meetings to review agency range of services
  3. Maintain statistics in accordance with organisation requirements
  4. Maintain client files and financial records in accordance with organisation requirements
  5. Mentor new volunteers in working within organisation philosophies and ethical frameworks
  6. Undertake activities as required to support organisation mission and values
Maintain networks with other agencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Attend meetings to review agency range of services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain statistics in accordance with organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain client files and financial records in accordance with organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mentor new volunteers in working within organisation philosophies and ethical frameworks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake activities as required to support organisation mission and values

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and monitor own work

  1. Identify scope of work to ensure that services provided are within personal and organisation capabilities
  2. Address diverse views and conflicts within the organisation to ensure service provision is maintained
  3. Participate in organisation monitoring activities to enable service provision to be reviewed
  4. Seek to address difficulties and assistance with appropriate people
Identify scope of work to ensure that services provided are within personal and organisation capabilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address diverse views and conflicts within the organisation to ensure service provision is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in organisation monitoring activities to enable service provision to be reviewed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek to address difficulties and assistance with appropriate people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Apply communication skills appropriate to emergency relief context

1.1 Communicate appropriately in order to identify client priorities and issues

1.2 Support clients to resolve their needs and issues using appropriate communication skills

1.3 Communicate mission and values of the service agency appropriately

1.4 Communicate appropriately in working with other agencies

2. Provide emergency relief services

2.1 Assess client priorities to ensure appropriate support is recommended

2.2 Provide information to clients according to their priorities

2.3 Ensure recommended relief services are within agency's capabilities and budget to provide

2.4 Refer clients to other appropriate agencies, services and professionals, according to client’s needs

2.5 Provide support and advocacy for clients according to client priorities

2.6 Provide emergency relief services according to legislativeand agency procedures

3. Undertake administrative duties

3.1 Maintain networks with other agencies

3.2 Attend meetings to review agency range of services

3.3 Maintain statistics in accordance with organisation requirements

3.4 Maintain client files and financial records in accordance with organisation requirements

3.5 Mentor new volunteers in working within organisation philosophies and ethical frameworks

3.6 Undertake activities as required to support organisation mission and values

4. Review and monitor own work

4.1 Identify scope of work to ensure that services provided are within personal and organisation capabilities

4.2 Address diverse views and conflicts within the organisation to ensure service provision is maintained

4.3 Participate in organisation monitoring activities to enable service provision to be reviewed

4.4 Seek to address difficulties and assistance with appropriate people

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Apply communication skills appropriate to emergency relief context

1.1 Communicate appropriately in order to identify client priorities and issues

1.2 Support clients to resolve their needs and issues using appropriate communication skills

1.3 Communicate mission and values of the service agency appropriately

1.4 Communicate appropriately in working with other agencies

2. Provide emergency relief services

2.1 Assess client priorities to ensure appropriate support is recommended

2.2 Provide information to clients according to their priorities

2.3 Ensure recommended relief services are within agency's capabilities and budget to provide

2.4 Refer clients to other appropriate agencies, services and professionals, according to client’s needs

2.5 Provide support and advocacy for clients according to client priorities

2.6 Provide emergency relief services according to legislativeand agency procedures

3. Undertake administrative duties

3.1 Maintain networks with other agencies

3.2 Attend meetings to review agency range of services

3.3 Maintain statistics in accordance with organisation requirements

3.4 Maintain client files and financial records in accordance with organisation requirements

3.5 Mentor new volunteers in working within organisation philosophies and ethical frameworks

3.6 Undertake activities as required to support organisation mission and values

4. Review and monitor own work

4.1 Identify scope of work to ensure that services provided are within personal and organisation capabilities

4.2 Address diverse views and conflicts within the organisation to ensure service provision is maintained

4.3 Participate in organisation monitoring activities to enable service provision to be reviewed

4.4 Seek to address difficulties and assistance with appropriate people