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Evidence Guide: CHCCDP701A - Manage quality in career development practice

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCDP701A - Manage quality in career development practice

What evidence can you provide to prove your understanding of each of the following citeria?

Address professional case management standards

  1. Maintain practice in accordance with professional standards for case management
  2. Identify strategies for continuous improvement mechanisms relating to case management practice and integrate into work systems
  3. Implement improvement processes that reflect current research related to practice performance
  4. Take available opportunities to promote best practice in case management delivery
  5. Evaluate work outcomes to ensure maintenance of accountability to clients and employers
Maintain practice in accordance with professional standards for case management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify strategies for continuous improvement mechanisms relating to case management practice and integrate into work systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvement processes that reflect current research related to practice performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take available opportunities to promote best practice in case management delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate work outcomes to ensure maintenance of accountability to clients and employers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to workforce analysis, planning and development

  1. Investigate and analyse issues impacting on workforce in relation to general and specific social, environmental, educational, industrial and other related factors
  2. Monitor trends and changes in workforce structure, capabilities, skills/knowledge requirements and constraints
  3. Liaise and work with employers where appropriate to review the application of a range of workforce planning and development strategies
  4. Promote appropriate flexible/innovative work arrangements to provide a balanced approach to managing pressures and priorities of work and life
Investigate and analyse issues impacting on workforce in relation to general and specific social, environmental, educational, industrial and other related factors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor trends and changes in workforce structure, capabilities, skills/knowledge requirements and constraints

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise and work with employers where appropriate to review the application of a range of workforce planning and development strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote appropriate flexible/innovative work arrangements to provide a balanced approach to managing pressures and priorities of work and life

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain quality service provision

  1. Provide and promote quality career development services in line with professional standards
  2. Work with clients to identify, understand and implement career management strategies of their choice and in their best interest
  3. Support clients to maintain and develop ongoing application of career management strategies and ability to access and understand career information
  4. Improve services in response to user feedback and to reflect ongoing professional development, research and learning
Provide and promote quality career development services in line with professional standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with clients to identify, understand and implement career management strategies of their choice and in their best interest

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support clients to maintain and develop ongoing application of career management strategies and ability to access and understand career information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve services in response to user feedback and to reflect ongoing professional development, research and learning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain quality and currency of information and networks

  1. Conduct ongoing research into the application of career development theory in practice
  2. Maintain currency of information and information sources in relation to the labour market and associated educational and training opportunities and resources
  3. Research, use and be able to advise clients about information technology options to access labour market and educational and training information
  4. Establish, maintain and expand networks and collaborative partnerships as a basis for providing clients with best practice service delivery and referral options
Conduct ongoing research into the application of career development theory in practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain currency of information and information sources in relation to the labour market and associated educational and training opportunities and resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research, use and be able to advise clients about information technology options to access labour market and educational and training information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish, maintain and expand networks and collaborative partnerships as a basis for providing clients with best practice service delivery and referral options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Target services to address specific client needs

  1. Develop strategies and practices to ensure services address the needs of individuals and groups from a range of cultural, social, economic and ethnic/minority backgrounds
  2. Develop own skills base and network support to ensure services provided can address the needs of persons with a range of physical and intellectual disabilities
  3. Develop own knowledge and skills base relating to providing counselling support for clients where necessary to address issues relating to challenging life situations and transitions
  4. Develop and maintain professional network for referral purposes
Develop strategies and practices to ensure services address the needs of individuals and groups from a range of cultural, social, economic and ethnic/minority backgrounds

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop own skills base and network support to ensure services provided can address the needs of persons with a range of physical and intellectual disabilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop own knowledge and skills base relating to providing counselling support for clients where necessary to address issues relating to challenging life situations and transitions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain professional network for referral purposes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment may be conducted over one or more occasions and should include both the development and promotion of best practice

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace where assessment can take place or realistic simulation of workplace setting

Method of assessment:

Assessment may include observation, questioning and evidence gathered from the workplace setting

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Professional standards and guiding principles underpinning career development practice and case management

Relevant legislative and regulatory requirements

Current extensive knowledge of labour market and educational/training opportunities and available resources

Workforce development issues, trends and constraints

Essential skills:

It is critical that the candidate demonstrate the ability to:

Maintain up-to-date knowledge of labour market and education/training information, information sources and related information technology

Apply best practice standards in case management in relation to career development practice

Contribute to workforce analysis, planning and development

Monitor and maintain quality of service provision in career development practice

Establish and maintain networks to support quality service delivery

Target services to address specific needs of a diverse client base, including clients with a disability, culturally diverse clients groups, clients from a range of socioeconomic backgrounds, clients at varying life and career stages

Provide effective referral services for client with needs outside own scope of practice

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

mentoring and coaching

consultation

research and analysis

report writing

liaison with other service providers, referral agencies, professional associations

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Guiding principles underpinning career development include:

Professional standards for Australian career development practitioners

Australian Blueprint for Career Development

Guidelines for career development services and career information