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Evidence Guide: CHCCEL002 - Establish client celebrancy needs

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCEL002 - Establish client celebrancy needs

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish client celebrant relationship

  1. Access and use facilities and resources required for client interviews
  2. Use interpersonal skills that establish rapport and promote positive participation of clients
  3. Respect and support client interests, rights and decision-making
  4. Explain the role of both celebrant and client in the development and delivery of the ceremony
Access and use facilities and resources required for client interviews

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use interpersonal skills that establish rapport and promote positive participation of clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respect and support client interests, rights and decision-making

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain the role of both celebrant and client in the development and delivery of the ceremony

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify client needs

  1. Gather and record information about client needs and preferences using interviewing skills
  2. Share information about the significance of ceremony and the role and purpose of different ceremony components
  3. Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support
  4. Recognise, respect and respond to individual differences and preferences
  5. Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting
  6. Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services
  7. Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations.
Gather and record information about client needs and preferences using interviewing skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share information about the significance of ceremony and the role and purpose of different ceremony components

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise, respect and respond to individual differences and preferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match services to client needs

  1. Identify services from the range of services offered that may match client needs
  2. Provide clear, comprehensive and accurate details and options about services
  3. Use a client-centred approach to work with the client and assist them to review different options, services and features
  4. Negotiate and agree the scope and nature of celebrancy services to be provided
  5. Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided
Identify services from the range of services offered that may match client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear, comprehensive and accurate details and options about services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a client-centred approach to work with the client and assist them to review different options, services and features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and agree the scope and nature of celebrancy services to be provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete administrative tasks

  1. Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing
  2. Complete client documentation and invoicing in accordance with practice administration procedures
  3. Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping
  4. Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements
Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete client documentation and invoicing in accordance with practice administration procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain feedback from clients in relation to their celebrancy services

  1. Seek client feedback and use feedback to continuously improve service
  2. Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services
Seek client feedback and use feedback to continuously improve service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish client celebrant relationship

1.1 Access and use facilities and resources required for client interviews

1.2 Use interpersonal skills that establish rapport and promote positive participation of clients

1.3 Respect and support client interests, rights and decision-making

1.4 Explain the role of both celebrant and client in the development and delivery of the ceremony

2. Clarify client needs

2.1 Gather and record information about client needs and preferences using interviewing skills

2.2 Share information about the significance of ceremony and the role and purpose of different ceremony components

2.3 Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support

2.4 Recognise, respect and respond to individual differences and preferences

2.5 Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting

2.6 Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services

2.7 Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations.

3. Match services to client needs

3.1 Identify services from the range of services offered that may match client needs

3.2 Provide clear, comprehensive and accurate details and options about services

3.3 Use a client-centred approach to work with the client and assist them to review different options, services and features

3.4 Negotiate and agree the scope and nature of celebrancy services to be provided

3.5 Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided

4. Complete administrative tasks

4.1 Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing

4.2 Complete client documentation and invoicing in accordance with practice administration procedures

4.3 Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping

4.4 Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements

5. Obtain feedback from clients in relation to their celebrancy services

5.1 Seek client feedback and use feedback to continuously improve service

5.2 Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish client celebrant relationship

1.1 Access and use facilities and resources required for client interviews

1.2 Use interpersonal skills that establish rapport and promote positive participation of clients

1.3 Respect and support client interests, rights and decision-making

1.4 Explain the role of both celebrant and client in the development and delivery of the ceremony

2. Clarify client needs

2.1 Gather and record information about client needs and preferences using interviewing skills

2.2 Share information about the significance of ceremony and the role and purpose of different ceremony components

2.3 Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support

2.4 Recognise, respect and respond to individual differences and preferences

2.5 Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting

2.6 Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services

2.7 Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations.

3. Match services to client needs

3.1 Identify services from the range of services offered that may match client needs

3.2 Provide clear, comprehensive and accurate details and options about services

3.3 Use a client-centred approach to work with the client and assist them to review different options, services and features

3.4 Negotiate and agree the scope and nature of celebrancy services to be provided

3.5 Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided

4. Complete administrative tasks

4.1 Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing

4.2 Complete client documentation and invoicing in accordance with practice administration procedures

4.3 Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping

4.4 Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements

5. Obtain feedback from clients in relation to their celebrancy services

5.1 Seek client feedback and use feedback to continuously improve service

5.2 Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

conducted 9 prospective client interviews for ceremonies of love, life or loss, that must include interviews

by phone

face to face

using electronic means

conducted interviews with clients from at least 2 different cultural or language backgrounds

negotiated, confirmed and documented a celebrancy service agreement with at least 6 clients (agreement to include at least 1 of each of ceremonies of love, life and loss).

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, state/territory, local) for celebrancy, and how these apply to establishing client needs, including conflict of interest, and how, when and with whom this may occur

insurance requirements and impacts on scope of services offered, including:

public liability

professional indemnity

privacy, confidentiality and disclosure

records management

trade practices

work role boundaries – responsibilities and limitations, including role of celebrant in Australian communities

work health and safety

type of resources and facilities required for client interviews and how to access

factors that affect client preferences:

abilities and disabilities

age

cultural background

education

gender

socio-economic factors

spirituality or religion

values

importance and purpose of ceremony for clients and others in relation to the main types of transitions in life and rites of passage

history of religious and secular ceremony

different types of ceremonies and celebrations for individuals, groups, families and communities and their role

themain types of transitions, both traditional and contemporary

privateand public occasions

stages of human development and psychology of change

how change and death are a part of the cycle of lifewhether the death is of a person, relationship, death of a function or wayof life, including:

the defence mechanisms and their role in human behaviour, particularly when change is required or forced

personal, religious, social and cultural attitudes todeath and dying

psychology and spirituality of ceremony and the effects of ceremony on the human psyche intellectually,psychologically, emotionally,socially and culturally

the role of acceptance, inspiration,hope, respect, tolerance, and other positive life affirming values inceremony

how ceremonies signpost elements of culture and howceremonies and rituals express different cultural beliefs and norms

place of cultural rights, multicultural contributions and the arts in culture and ceremony

distinctions between religious, secular and civil ceremony philosophy, purpose and content (such as: church versus state issues), and how that impacts the celebrant’s role

how ‘civil’ means inclusivity, and some of the barriers to inclusiveness

types of ceremonies and celebrations across different cultures and how they may be tailored to meet different client preferences, including:

love (betrothal or engagement, celebration of marriage, civil union, commitment, renewal of vows, wedding anniversaries)

life (christening, baby blessings, namings, coming of adolescent, coming of age, graduation, major birthdays, retirement, house warmings, coming of wisdom age, liferals, boat blessings)

loss (funerals, memorials, civil community memorials, companion animals funerals, divorce, living wakes, community ceremonies re natural disasters)

when and why celebrants may refer clients to support services in the following areas:

translating and interpreting

parenting

relationships

ageing

loss and grief

communication strategies and techniques:

cross-cultural communication protocols

non-verbal communication cues

addressing communication barriers

conflict resolution

negotiation

communication and personality styles – differences in ways people receive and give out information, person-centred and rights-based approaches

financial considerations, including:

invoicing requirements, and the information that must be included

use of receipts

refundable items.