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Evidence Guide: CHCCEL406A - Identify and address client needs in a celebrancy role

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCEL406A - Identify and address client needs in a celebrancy role

What evidence can you provide to prove your understanding of each of the following citeria?

Establish and maintain client relationships

  1. Use appropriate language and interpersonal skills to introduce self and establish rapport with clients
  2. Interact with clients in a manner that reflects standards and code of ethics relevant to celebrancy and promotes positive client participation
  3. Demonstrate courtesy respect for individual differences in all dealings with clients
  4. Support the client's interests, rights and decision-making and aim to generate a trusting relationship
  5. Maintain confidentiality and privacy of client within standards and code of ethics relevant to celebrancy
Use appropriate language and interpersonal skills to introduce self and establish rapport with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact with clients in a manner that reflects standards and code of ethics relevant to celebrancy and promotes positive client participation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate courtesy respect for individual differences in all dealings with clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support the client's interests, rights and decision-making and aim to generate a trusting relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality and privacy of client within standards and code of ethics relevant to celebrancy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify client needs

  1. Communicate with client effectively and professionally about required ceremony/ritual
  2. Identify and confirm client needs and preferences, sensitively and comprehensively, including particular civil or religious focus
  3. Assist client to identify preferences by presenting a range of options for consideration, if appropriate, and confirm preferred option/s
  4. Recognise and take into account cultural and social differences and the extent to which different values may lead to variations in expectations of clients from different backgrounds and ages
  5. Apply knowledge of human development and psychology of transitions to determine specific nature of client requirements
  6. Advise clients that they may determine/author their ceremony and provide guidance as required to clarify issues relating to legislative and regulatory requirements, tradition and specific aspects of various ceremony options discussed
  7. Review potential venues/settings in consultation with clients, advising on issues relating to preferred setting if required
Communicate with client effectively and professionally about required ceremony/ritual

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and confirm client needs and preferences, sensitively and comprehensively, including particular civil or religious focus

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to identify preferences by presenting a range of options for consideration, if appropriate, and confirm preferred option/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and take into account cultural and social differences and the extent to which different values may lead to variations in expectations of clients from different backgrounds and ages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply knowledge of human development and psychology of transitions to determine specific nature of client requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise clients that they may determine/author their ceremony and provide guidance as required to clarify issues relating to legislative and regulatory requirements, tradition and specific aspects of various ceremony options discussed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review potential venues/settings in consultation with clients, advising on issues relating to preferred setting if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match services to client needs

  1. Identify appropriate services from the range of services offered by the celebrant to match client needs
  2. Advise client of appropriate referral agency/ service where client needs fall outside the celebrancy role
  3. Provide clients with up-to-date information about services available to match their needs in a timely manner
  4. Ensure all advice to clients about available services is consistent with current relevant legislative and statutory requirements
  5. Undertake appropriate record-keeping and reporting in accordance with defined procedures
Identify appropriate services from the range of services offered by the celebrant to match client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise client of appropriate referral agency/ service where client needs fall outside the celebrancy role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clients with up-to-date information about services available to match their needs in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all advice to clients about available services is consistent with current relevant legislative and statutory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake appropriate record-keeping and reporting in accordance with defined procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow up ceremony

  1. Seek client feedback using various techniques
  2. Use feedback to continuously improve service
  3. Seek collaboration with colleagues to develop, maintain and improve own skills and resources
Seek client feedback using various techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use feedback to continuously improve service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek collaboration with colleagues to develop, maintain and improve own skills and resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

For aspiring celebrants, this unit is most appropriately assessed by the observation of a simulated meeting with client and simulated ceremony or through role play and the completion and submission of documents

For existing celebrants choosing to be assessed against the competencies, this unit is most appropriately assessed prior to and during the conduct of a ceremony and the completion and submission of completed documents

Assessment should enable assessment of response to a diverse range of clients in a range of situations

A diversity of assessment tasks is essential for holistic assessment

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit may include access to:

relevant or appropriately simulated environment where assessment can take place

relevant legislation, guidelines and range of required documentation

Method of assessment may include:

Observation of simulation and/or role play of client interview

Observation of simulation and/or role play of ceremony

Evidence of completion of documentation if required

Evidence of the appropriate use of ceremony and symbolism

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Relevant legislative and statutory requirements and provisions relating to provision of celebrancy services

Standards and code of ethics relevant to celebrancy

Stages of human development and broad knowledge of psychology of change as a basis for determining specific nature of client requirements

Recognition of range of ritual and ceremonial expression across different cultures

Understanding of importance in relation to celebrancy of:

client-centred focus

ethical and moral issues

distinctions between religious and civil ceremony content i.e. Church vs State issues

Understanding and awareness of cultural rights, multicultural contributions, and the place of the arts in culture and ceremony

Essential skills:

It is critical that the candidate demonstrate the ability to:

Determine and understand client needs and expectations and assist clients to feel at ease

Demonstrate effective communication skills, including:

providing clear information, listening to and understanding the needs and expectations of clients, and clarifying ceremony requirements

maintaining awareness of and sensitivity to clients needs (e.g. sensitivity to issues of ethnic, religious beliefs, cultural background, language levels, personal capabilities of clients)

confirming procedures with translator as necessary

Identify client needs and expectations and match available services to address those needs, in conjunction with the client

Demonstrate respect and courtesy to clients

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Personalise a ceremony or ritual to address specific identified client needs and expectations

Demonstrate language and literacy competence, including:

literacy competence to satisfactorily fulfil the role of a celebrant including the ability to interpret legal requirements

language competence to provide clear information, listen to and understand the needs of clients and clarify ceremony instructions

Convey an attitude of professionalism and compassion

Use effective problem solving skills to clarify any legal or other business issues arising

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Individual differences may relate to:

Cultural

Age and developmental status

Economic

Social

Gender

Physical

Emotional

Language

Spiritual

Client needs may include:

Religious

Cultural

Spiritual

Ceremonial

Client information may include:

Personal and confidential information provided by the client and/or referring person

Client feedback data

Information resulting from meetings with the client